Note fondée sur 709 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 févr. 2022 sur Expedia
Bonne localisation sur la Riviera Maya, très bon accueil et services, bons restaurants, belle plage.
Par contre, pas calme du tout, musique à fond à la piscine, restaurants aussi tres bruyant, personnes qui crient et mettent la musique à fond à 2h du matin… À part ça je garde un très bon souvenir de cet hôtel avec chambre magnifique.
Commentaires de Gestion de l’hôtel
1 mars 2022 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Eva,
Thank you for sharing with us the great experience you had in your visit to our hotel. We are glad to know you had a great time with us. Thank you for your visit, hope to see you in the near future.
Best regards.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Hotel viejo y muchas áreas descuidadas y en mantenimiento, poco mantenimiento y luz de noche
Commentaires de Gestion de l’hôtel
14 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Estimado Jose,Muchas gracias por su reciente visita y por compartir con nosotros su retroalimentación, nos apena saber que no disfrutaron su estancia por los motivos que menciona, sin embargo sus comentarios nos ayudarán a verificar nuestras áreas de oportunidad para poder trabajar en ellas y así ofrecerle un mejor servicio a nuestros futuros huéspedes.Esperamos tener la oportunidad de verlo nuevamente con nosotros en un futuro para poder brindarle una mejor experienciaSaludos
par un voyageur
Publié le 13 oct. 2024 sur Expedia
This is my second time staying there. Riviera Maya is one of the best resorts in hospitality and service. Our personal concierge, Alejandro was the best.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Hassam, Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us, I will share it with Alejandro and I am sure that he will be motivated to keep offering his great service. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.
par un voyageur de Homestead
Publié le 12 oct. 2024 sur Expedia
The property lack of maintenance is unfortunately really bad. The walls in the entire hotel need paint. Broken tiles in all hallways. The gym is clean but there are machines that have been broken for a long time like the stairs master for example. The spa had almost everything broken and deteriorated for men. Not Steam Room, No Could plunge working and the jacuzzi looks like it was never clean and tiles are coming off from underneath. Dinning is extremely limited in options. Definitely not what we expected for a 5 Star rated hotel. I am comparing it to the Atelier which is almost the same price and it is like day and night. I would never go back to this facility.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Michael. Thank you for sharing with us the feedback of your stay. We regret to hear that your experience did not meet your expectations however, your comments will be used to improve our service and make any necessary adjustment to deliver better experiences. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The Único Hotel property and amenities are really nice. The lobby, gym and rooms are super clean and comfortable.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Ivan, Thank you very much for taking the time to share your review about your recent experience at our hotel. It is gratifying for us to receive positive comments from our guests and to know that they enjoyed our facilities, gym and rooms.Thank you very much for choosing us as your vacation destination, we hope to see you very soon again.Warm Regards
par un voyageur
Publié le 10 oct. 2024 sur Expedia
It was an awesome resort.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Sartaj, Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The staff did whatever they could to make our stay at Unico very comfortable and pleasant. Hector helped to get our room upgraded due to a mishap with management placing us in the wrong room. He helped to organize reservations at the hotel restaurants and taxi transfers. He kept us well informed of all hotel amenities and activities.
The Caribbean ocean is clear and warm with small waves, this is where we spent most of our days. The hotel is over an hour away from the Cancun airport and set in a Jungle environment. You won't need to leave the hotel for anything.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Warren, Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us, I will share it with Hector and I am sure that he will be motivated to keep offering his great service. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Es extraordinario todo de excelencia servicio alimentos instalaciones de los mejores lugares que hemos estado
Commentaires de Gestion de l’hôtel
6 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Estimado Gerardo,Muchas gracias por compartir con nosotros sus increíbles comentarios sobre los días que estuvo con nosotros.Nos alegra saber que disfrutaron de cada momento de su estancia, desde las instalaciones hasta nuestra gastronomía.Para todos nosotros, nuestro principal objetivo es ofrecer momentos mágicos y hacer que nuestros huéspedes regresen a casa con imagen como la que usted se lleva, por lo que leer su comentario nos hace sentir orgullosos de saber que lo logramos con usted.Espero tener la oportunidad de verlo nuevamente con nosotros Saludos
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Astrid, Thank you for sharing with us the feedback of your stay. We are happy to know that you enjoyed all your experience and had a great time while with us. Thank you for your visit! Looking forward to welcoming you again in the future. Best regards.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par UNICO 20°N 87°W Hotel Riviera Maya, Gestion de l’hôtel
Dear Feroze. Thank you for sharing with us the feedback of your stay. We regret to hear that your experience did not meet your expectations however, your comments will be used to improve our service and make any necessary adjustment to deliver better experiences. Thank you so much for your visit, hope we can have the chance to welcome you again in the future and improve your experience. Best regards.
