Note fondée sur 217 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Emplacement super, mais chaleur intense dans le condo!
Publié le 5 sept. 2019 sur HomeAwayLa réservation s'est bien déroulée. Nous avons reçu un code d'accès pour notre arrivée, il n'y a pas eu de pépin. Nous n'avons pas reparlé avec les propriétaires.
Commentaires de Gestion de l’hôtel
27 mars 2020 par VrboOwner, Gestion de l’hôtel
Merci de rester avec nous, même si ce n'est que pour une très courte période. Un séjour aussi court ne peut fournir le temps nécessaire pour apprécier pleinement tout ce que l'emplacement a à offrir, ni les commodités que nous offrons pour rendre votre séjour plus agréable. Nous espérons que vous reviendrez un jour pour un séjour plus long afin que vous puissiez pleinement profiter de tout ce que l'île peut offrir. Mahalo pour votre entreprise, Dave & Rita
par un voyageur
fun
Publié le 12 déc. 2024 sur HomeAwayHad a good time. Marvis was great!
Commentaires de Gestion de l’hôtel
28 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you very much Stan for your 5-Star Review! We are glad that you had a good time and that our housekeeper and on-island contact, Marvis, was great! Everyone loves her! You are welcome back anytime!
Mahalo,
Regina and Scott
par un voyageur
Great location
Publié le 2 déc. 2024 sur HomeAwayWe really enjoyed the stay and location. Very close to everything. Perfect for 2 people. The place is stocked with everything you need. Very clean, my only complaint would just be to replace the pillow and pillow covers. They smelled and pillows were very flat. Everything else was great.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par VrboOwner, Gestion de l’hôtel
Aloha Marilyn,
Thank you so very much for your five-star review!!! We were happy to hear from both you, and from our housekeeper Marvis, how much you enjoyed our place! We are glad that you found that our place was very clean and that our condo had everything that you needed. We would be happy to host you again should you ever wish to return!
As for the pillows, we are sorry to learn of your experience. We did just replace the pillows two weeks ago when we were staying in our condo. However, we have instructed Marvis to check on that issue. I do know that the pillow cases were washed just prior to your stay, and both pillows have double pillow protectors on them. Nevertheless, had we been informed during your stay that there was an issue with the pillows, we would have been happy to bring you replacements. However, we did not learn about this issue until we read it in your review. We always want to do everything that we can to make guests comfortable, so if you stay with us again, please kindly let us know during your stay if there is anything that needs our attention, and we will be happy to assist you! We hope that you had safe travels home! Take care!
Mahalo,
Regina and Scott
par un voyageur
Great Condo
Publié le 18 nov. 2024 sur HomeAwayThis is a lovely condo in an excellent location - close to everything you might want to do on the island. The unit was very clean, safe, and as advertised in every way. The kitchen is well appointed with lots of counter space. I didn't use the small pool or BBQ, but they looked great. Only FYI is that Wailua beach (visible from the lanai) is more of a surfer beach than a swimming beach.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Ernie for your wonderful review! We are glad that you enjoyed the location of our condo and that you found it very clean and safe and as-advertised! We love sharing our home with others, and we appreciate you being our guest! You are correct. Wailua Beach is used mostly for surfing, boogie boarding, parasailing, etc. However, Lydgate Beach Park is just down the street, and they have a very nice swimming beach and an area set aside for snorkeling. Thank you for taking the time to leave us such a nice review, and you are welcome back anytime!
Mahalo,
Regina and Scott
par un voyageur de Pittsburgh, PA
Gorgeous bay view!
Publié le 12 nov. 2024 sur HomeAwayI was only able to stay a short time at this property but I wish I could have stayed longer. The wonderful bay view from the balcony invites getting a take-out dinner and some wine and just sipping away out there. It's also very close to Coconut Marketplace if you want to do some shopping.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par VrboOwner, Gestion de l’hôtel
Aloha Steve!
Thank you very much for your wonderful review! We are happy to hear that you enjoyed the close-up ocean views from our private balcony! We know your stay was short, but thank you for being such a great guest, and you are welcome back anytime!
Mahalo,
Regina and Scott
par un voyageur
.
Publié le 9 nov. 2024 sur HomeAway.
Commentaires de Gestion de l’hôtel
28 déc. 2024 par VrboOwner, Gestion de l’hôtel
Aloha Greg! We appreciate your Five-Star Review. Thank you very much! We would love to have you back as a guest should you ever wish to return.
Mahalo,
Regina and Scott
par un voyageur
The good, the bad and the smelly
Publié le 2 nov. 2024 sur HomeAwayThe good…the island, the view, central location, pool, and Marvis(property manager)
The bad….it would be much more comfortable if the unit had A/C throughout the unit..a random TV covered up on the livingroom floor
Now the smelly….On our 2nd nite we started to smell a rare sewage smell around 7 pm lasted for a few hours, it only got worse as the week went on. We contacted Marvis and she knew about the issue, she brought over some bathroom spray.. amazing for her to bring that over in the early evening but seriously that wasn’t going to do nothing for a raw sewage smell. We contacted the owners said they weren’t aware of the issue…they offered to rebate us the last for our last 3 nites…we gave them the benefit of the doubt and decided to stay as we had no where else to go they also offered us a gift card we already had our itinerary planned we declined. We completed all of our booked excursions on the 2nd last day of our stay, so we were able to rebook our flights and left a day early(as of yet no rebate, which I was expecting that).
Now back to the smell I spoke with the manager and asst manager they informed me that directly across the street from Wailau Bay View Condos is a rare sewage pump house. He said for sometime now there has been issues with the smell coming from it and it was worse than normal when we were there. We said we were leaving early because of the smell there reply was there was already 2 other rentals left early because of the smell.
Commentaires de Gestion de l’hôtel
2 janv. 2025 par VrboOwner, Gestion de l’hôtel
Mr. Graham,
We are happy to hear that you enjoyed the amazing ocean views from our very private outdoor lanai and that you enjoyed our central location and working with our housekeeper, Marvis. As for the air conditioning, the condo has A/C in the bedroom, as was advertised, and we have multiple ceiling and stand-alone fans, and doors that open up to the ocean in the living room to help keep the condo cool.
As for your concerns about the smell that you said was outside, you informed us during our phone call with you that the smell had existed for only one to two hours and for only two days of your trip. We understand that Marvis immediately went over to the condo, and although she could not smell anything, she brought you a candle and some room deodorizer, both of which you told her you did not want. Marvis also suggested that you temporarily turn on the air conditioning and close the windows in the bedroom to reduce any smell that you were experiencing from the outdoors.
We called you as soon as we learned of your complaint. We offered to give you a refund and we offered to help you look for another place to stay, as there were many vacancies on the island that were available for you to book if you wanted to check-out of our condo early. However, you told us that you did not want to leave our place and that you instead wanted to stay. We then offered to give you a gift card for a local restaurant, which you also declined, and you said you did not want that.
During our phone call, we very kindly explained to you that we had never smelled anything like what you were describing, and that we had never heard of that happening, so we did not know where the smell you were describing was coming from. Nevertheless, you told us that you did not believe us, and you hung up on us.
We actually had no idea that you eventually checked out one day early until we happened to see your review on our VRBO account. You did not notify us that you were checking out one day before your scheduled departure, and you never requested a refund.
We have spoken to the condo complex's property manager and the assistant property manager, and they have both informed us that they did not tell you what you claim they told you. They both confirmed that they did not smell anything when they were talking to you out in the parking lot. They also both confirmed that they are not aware of anyone else checking out early due a smell in the vicinity.
Thank you very much, and we wish you the best for a happy and bright future! May you and your family have a wonderful 2025!
Mahalo,
Regina and Scott
par un voyageur
Amazing waterfront stay
Publié le 21 oct. 2024 sur HomeAwayWe loved staying here. The condo was very clean, and had additional amenities like beach chairs and snorkels. This location was centrally located and we were able to get to all parts of the island within an hour or so. There's also many restaurants a short walk away. We loved enjoying the evenings and mornings on the balcony with the sounds of the ocean.
Commentaires de Gestion de l’hôtel
10 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Amanda for your wonderful review of The Seashore Hideaway! We are so glad that you enjoyed the private, outdoor balcony overlooking the ocean and that you enjoyed the beach equipment that we have available for our guests. Thank you for being such a wonderful guest! You are welcome back anytime!
Mahalo,
Regina and Scott
par un voyageur
Enjoyable
Publié le 14 oct. 2024 sur HomeAwayNice location and clean. Easy check in and out. Great lanai
Commentaires de Gestion de l’hôtel
17 oct. 2024 par VrboOwner, Gestion de l’hôtel
Aloha Michael! We appreciate your 5-Star review, and we are happy to hear that you enjoyed the wonderful ocean views from our lanai!
par un voyageur
Loved this location!
Publié le 30 sept. 2024 sur HomeAwayThe property is amazing! Sounds of the surf and stunning views abound! But we especially loved the location, which was located strategically between south and north sides of the island. Very close to shopping and restaurants which made quick decisions very easy. Thank you for playing a huge part of our memorable experience!!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Cameron for your wonderful review! We are so happy to hear that you loved our location and that you enjoyed the oceanfront views and surf. You are welcome to stay with us again anytime!
Also, feel free to check out our sister condo, The Seashore Oasis, located at Kona Reef Resort on the big island, should you ever wish to travel to the big island. That property is also listed on VRBO, unit D-36.
Mahalo,
Regina and Scott