Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful relaxing vacation
Publié le 9 nov. 2024 sur HomeAwayNice, clean and centrally located!
par un voyageur de Denver, CO USA
Just okay
Publié le 12 oct. 2024 sur HomeAwayThe property is a bit dated. The grounds are kept well. The unit was a little shabby, especially the bathrooms. The bedrooms are large, but the living area is smaller than the pictures make it look. Our biggest issue was that the door code we were given did not work, so upon arriving late at night, we had to call the property manager and get a code to the lockbox to let a key (that was difficult to use)…and there was only one key, so we could never separate from the friends we were traveling with. But the kicker was when I messaged the manager the same night we arrived, I NEVER heard back from them for the remaining four days we were there. Terrible customer service in my opinion. Think I’ll be avoiding Vacasa rentals in the future. Otherwise the island was beautiful and we’ll be coming back to Kauai soon.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Jeffrey. We sincerely apologize for the inconvenience that you experienced during your stay because of the condition of the home and also for the door code issue. Please know that we always aim for our guests to have a truly relaxing and exceptional stay and we are saddened to know that this was not your case. We appreciate you bringing this to our attention and our local team has addressed this issue accordingly. We hope to have the opportunity to better impress you in the future!
par un voyageur
Perfect location!
Publié le 3 oct. 2024 sur HomeAwayLoved this condo and its central location! Wonderful amenities that were very much appreciated…. Wagon, beach chairs, umbrella, cooler, beach towels, ice maker! And the view was amazing. The manager immediately handled any inquiries or issues! Thank you!!!
par un voyageur de Mesa Arizona
Great Ocean Views
Publié le 24 janv. 2024 sur HomeAwayThe property has been recently remodeled and is in good condition. The ocean views are as advertised. The location is withing walking distance to multiple restaurants and stores. The 7 mile oceanfront multiuse path is definitely a plus for daily walks and bike rides. There is a bike rental shop literally next to the condos and it was nice to find out they had the lowest prices as well. The grounds maintenance crew worked daily to keep the entire property looking very nice. The gas grills were clean and easy to use. The only complaints were the hard to open patio door that had a broken glass pane that had been, hopefully, temporarily fixed with duct tape. The biggest complaint by far is the door lock. The ten character code was impossible to enter on one try and often took 5-10 tries before successfully entering the code. The # keys are way too close together and ultra sensitive making it almost impossible to enter all ten #s without accidentally entering the same # twice or hitting an adjacent #. Door lock definitely needs replace. We aren't the only ones who had a problem opening the door lock as it was mentioned numerous times in the visitor log.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if there are lapses during your stay with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Pono Kai Resort
Publié le 8 déc. 2023 sur HomeAwayThis was our second time here; we love the atmosphere of Kapaa. Our first night was a little rough, we got locked out of our room and had to wait for the rep to arrive. Heather (our rep) was phenomenal, attentive to our questions and needs the entire time. We'll be back, for the allure of Hawaii is magical.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi, William, thank you for your review. We hope to be notified of anything less than satisfactory during your stay, as we strive to provide each and every guest with the very best vacation experience. We look forward to hosting you for a true 5-star stay in the future!
par un voyageur
happy Hawaii
Publié le 22 sept. 2022 sur HomeAwayperfect
par un voyageur
Great location
Publié le 1 août 2022 sur HomeAwayGreat location overlooking the beach. Good little complex. Nothing fancy, but fun and well run. Condo is old, but everything was clean and worked well. Had beach chairs, umbrellas, and ice chest perfect for daily outings. Family had a great time.
