Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Wifi not working when it work too slow
Hallway was smelling and not ventilation
par un voyageur
Publié le 29 avr. 2024 sur Hotels
par un voyageur
Publié le 20 févr. 2024 sur Expedia
par un voyageur
Publié le 28 nov. 2022 sur Expedia
Not as expected. No slippers were provided to go to washroom. In room dinong order takes a long time. Coffee I ordered took nearly 45 min. Not as expected.
Commentaires de Gestion de l’hôtel
25 déc. 2022 par Sunil Kumar, Gestion de l’hôtel
Dear Ms. Jasleen Kaur, Thank you for feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to review. We appreciate your loyalty to our brand.
par un voyageur
3 star hotel
Publié le 8 juin 2022 sur HotelsChecking staff ignorant,3 times ask them glass of water . Want to checkout 2 pm they refused breakfast limited option
Commentaires de Gestion de l’hôtel
10 juin 2022 par Sunil Kumar, Gestion de l’hôtel
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed. Warm Regards, Sunil Kumar Assistant Front Office Manager
par un voyageur de UK
Publié le 16 mars 2020 sur Expedia
The staff are ever so polite and courteous, the service was excellent, staff at breakfast in the cafe western were excellent, food was delicious, hotel was spotless would stay here again.
Commentaires de Gestion de l’hôtel
16 mars 2020 par Ravinder Kumar ( Assistant Manager Front Office ), Gestion de l’hôtel
Dear Guest, Greetings from Best Western Kapurthala ! Thank-you for your feedback and rating. It is our constant endeavor to create cherished memories for our guests and we are glad we lived up to your expectations. We thank you once again and look forward to your next visit.
par un voyageur
Publié le 18 févr. 2020 sur Expedia
Reception staff did not seem to have up to date knowledge about procedures. Restaurant staff was excellent. Over all facilities were reasonably good excerpt the washroom size is very small difficult to move around.
Commentaires de Gestion de l’hôtel
19 févr. 2020 par Ravinder Kumar, Gestion de l’hôtel
Dear Sir, It was a privilege to have you stay with us. Thank you for sharing your candid feedback on Expedia. Please allow me to apologize for the inconvenience caused to you during your recent stay with regards to reception staff data knowledge and procedures we are conducting training's. Please be assured that the feedback has been shared with the concerned managers for the immediate action and improvement. Your patronage to Best Western Kapurthala is truly valuable. We look forward on your next visit soon and promise you will not be disappointed.
Warm Regards,
Ravinder Kumar Assistant Manager Front Office
