Ratings based on 38 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 13, 2023 on Expedia
Beautifully decorated property. Very relaxing atmosphere and the room was terrific. The breakfast buffet was excellent, and the service was very good too! One of our favourite stays on this trip.
by A traveller
Posted Oct. 12, 2021 on Expedia
- The apartment was ok, but it had a really weird smell.
- We were told there would be free parking and they’ll tell us where once we arrive, unfortunately the lady at the desk then didn’t really know where we could park, because it was Friday and her English wasn’t very proficient. She did suggest us some free parking in the city though and we also managed to get the last free parking spot.
- We thought the hotel pool would be included when booking a room with them (which is usually the case), but it costs an additional 15€ a day.
- Overall it was ok, but not really worth the money.
by A traveller
Apartments are not part of the hotel
Posted Aug. 28, 2021 on HotelsThis review is only for the apartments the hotel rents, we didn't see the regular rooms. The listing does not make it clear that the apartments are in another building that has NO elevator. We were on the 4th floor with narrow, winding stairways. We are in our 60s on a trip 5 months long so we each have one large suitcase and I only book places that include an elevator in the listing. The receptionist led us to our apartment, and grabbed a maintenance man along the way to carry my bag. It was a well-equipped basic apartment, it even had a crib and high-chair. The hotel is rated as a 4* (and it does have an elevator as promised) but the apartments are probably a 3*, and the price was very reasonable. It was clean and in decent condition but modest. Full-size fridge. Nice washer. Great location. Front desk staff tried to make me pay until I showed the confirmation stating that it was prepaid.
by A traveller
Great.
Posted Aug. 2, 2021 on HotelsHotel Aqua Marina was a charming, grand old european hotel with lots of attention to detail, centrally located, and with all the spa amenities one would expect. The room and common areas were very clean, and the cleaning service even came in on the morning of our check out to tidy up. I can wholeheartedly recommend this hotel.
by A traveller
Posted May 29, 2021 on Expedia
Bad
Comment from Hotel Management
Jun. 8, 2021 by 5, Hotel Management
Dear Sir / Madam
First of all, thank you for choosing the Aqua Marina Hotel. In the difficult recovery period after the COVID-19 pandemic, each reservation and each of our guests is especially important to us.
We would also like to note that during the period of universal quarantine, the hotel was closed
and a lot has to start from the beginning.
We are very pleased that we were able to anticipate your expectations and hope to see you soon!
Thank you for taking the time to leave your review! Each review is very important to us!
Best regards,
Team of Reception
Boutique Spa Hotel AquaMarina
Vážený pane / paní
Nejprve děkujeme, že jste si vybrali Aqua Marina Hotel. V obtížné době zotavení po pandemii COVID-19 je pro nás zvláště důležitá každá rezervace a každý z našich hostů. Chtěli bychom také poznamenat, že v období univerzální karantény byl hotel zavřený a hodně musí začít od začátku.
Jsme velmi rádi, že jsme byli schopni předvídat vaše očekávání a doufat, že se brzy uvidíme!
Děkujeme, že jste si udělali čas a nechali svou recenzi! Každá recenze je pro nás velmi důležitá!
S pozdravem,
Team recepce
Boutique Spa Hotel AquaMarina
by A traveller
Enjoyable stay
Posted Dec. 3, 2019 on HotelsGreat location for exploring Karlovy Vary, friendly staff for check in and check out. Room was well maintained and well equipped with very comfortable bed. Free use of pool, sauna and steam room was an added bonus especially when we had the place to ourselves! Breakfast was good and included in price.
Comment from Hotel Management
Dec. 4, 2019 by Team of Hotel Aqua Marina, Hotel Management
Dear Nicole, thank you for your feedback. We are very happy you were satisfied in our hotel and hope you will visit us again.
by A traveller
Overall worth it, even with communication issues
Posted Apr. 18, 2019 on HotelsTrip was great- Karlovy Vary is such a nice little town! We just went to get away for a couple of days on a relaxing vacation. The man who checked us into the hotel didn't speak English or German, only Russian. He was... weird. He yelled at my husband for trying to help fill out the info form, which was in English, and he didn't understand the English alphabet so basically all of our info that he couldn't copy off the passports was wrong. Like, REALLY wrong. Our zip code ended up being like 91010105. not even close! It was actually really hard not to laugh. Otherwise, our stay was great. The bed was comfortable, we had a bathtub, the pool was nice. There is only one small sauna and one small steam room, but it was all very clean and nice. The only bad thing was that parking was not covered, and you have to park a few blocks away. Overall, since my dog was allowed to stay with us, I would stay again. Unless, of course, I could find another place with a pool and sauna that is close to the center and allows dogs!
Comment from Hotel Management
Jun. 13, 2019 by Jana Homolová, Hotel Management
Dear Sir,
thank you for your stay in our hotel and your mentioned review. We are very sorry for our new colleague at the reception and we will do our best to prevent from this situation again. Hope you try to stay in our hotel again in the future.
by A traveller
Nice little hotel in the middle of everything
Posted Jan. 21, 2019 on HotelsIt was very nice and right in the middle of everything
Comment from Hotel Management
Jan. 23, 2019 by Marie (Reservation manager), Hotel Management
Thank you very much for your response.
We are looking forward to your next visit.
by A traveller from London
Old hotel, central location, ancient amenities
Posted Nov. 9, 2015 on Expedia
Pros: The room was clean, everything worked (!), the staff was super friendly and helpful.
Cons: We could have been given a room with a better view and the whole space probably needs some remodeling.
Location: The location was great. Very close to the main colonades and right on the promenade.
I was quite disappointed with our stay. Even though the staff were very friendly and helped with most requests, this hotel seems to have appeared out of some communist-era flim. Old heavy carpets, a mouldy smelling "spa" (really just a dark pool and a tiny sauna+hamam), no natural light or ventilation. I booked a room with a "city view", but we were given the "city-facing" room on the top flood, which happened to be an attic, so our tiny window was more like a skylight than a "city-facing window". I was shocked that we didn't even have a kettle in our room to make some tea, given this is supposedly a 4-star hotel.
To be fair, the room was very clean, the breakfast decent, and the staff very friendly.
For the location, it's great. For the quality of accommodation and amenities, this would be around 2 stars in my rating system.
by Abhijeet Arun from Singapore
Good hotel, poor experience, uncomfortable night
Posted Jul. 27, 2015 on HotelsHad a very poor stay at this hotel.
1. Karlovy Vary is a confusing town to drive in. We called the hotel to ask if we could stop in front of the hotel to unload our luggage and were told that we cannot ("impossible," the lady told us). So we had to park around 800 metres away and walk from there. 2 adults, 1 seven year old child, 1 eighteen month old toddler in a stroller + 4 pieces of luggage on a hot day. Never realised 800 metres could be that long! Once we reached there we saw that cars could come to the hotel and stop to unload the luggage.
2. The room we got (#54) is on the top floor so got really warm. There's a window but no cross ventilation to cool the room down, no air conditioning and not even a portable fan. We had to keep the door open through the night to create some cross ventilation. I slept on the floor because the little air that was passing through was best felt there. Apart from a night I spent at 16000+ ft in a leaky tent in the himalayas, this would rank as my most uncomfortable night.
Net effect was that we forfeited one night's room rent and left a day early to spend the evening and night in Prague instead.
On the positive side, the lady at the bar, the lady in the restaurant and the cleaning lady were all very friendly and helpful. The hotel itself is in a great location and is well maintained and kept.
