Ratings based on 52 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 29, 2024 on Expedia
Rooms spacious and lovely blend of old and new.
Pool was closed (one of the main criteria for selecting the hotel) and irritating €15 pd charge for parking - also not clear in booking.
Breakfast just about ok.
Karlovy Vary a very beautiful place.
Comment from Hotel Management
Jul. 17, 2024 by Veronika Drdová, Hotel Management
Hello, thank you for the feedback and for the comments. Information about the pool closure for sanitary cleaning was available prior to arrival. Also, the price for parking is listed on Expedia and on the hotel website.
by A traveller
Posted Oct. 1, 2023 on Expedia
Comment from Hotel Management
Oct. 4, 2023 by Filip R. (sales dept.), Hotel Management
Dear Mr. Paul,We understand that there was a system error during your reservation, but we immediately took action and arranged an alternative for you at our partner hotel of the same standard as the one you initially booked. During our personal meeting, you seemed very satisfied. We would like to change your opinion and wanted to confirm whether you still wish to leave a negative review.Looking forward to your response.Sincerely,Filip R.
by A traveller
Posted May 8, 2022 on Expedia
Great location, good hotel with old world charm.
Comment from Hotel Management
Jul. 4, 2022 by Veronika, Hotel Management
Thank you for the feedback, we are happy, that you enjoyed stay at the Villa Smetana Hotel.
by A traveller from Bahrain
good
Posted Dec. 22, 2018 on Hotelsvery good hotel
Comment from Hotel Management
Jan. 3, 2019 by Cechova Eva, director, Hotel Management
Thank you for your nice review. We are very glad, that you was satisfied with your stay
by A traveller
Posted May 8, 2018 on Expedia
Nice hotel,friendly stuff and lovely breakfast buffet a lot to eat!!!
Thanks for help when we need it!!!
Comment from Hotel Management
May 30, 2018 by Cechova Eva, director, Hotel Management
Thank you for your nice review. We are very glad, that you was satisfied with your stay at the hotel.
by A traveller
Posted Jun. 2, 2017 on Hotels
Comment from Hotel Management
Jul. 10, 2017 by Eva Cechova, Hotel Management
Thank you for your positive evaluation of your stay at the hotel.
by Roman
Posted Mar. 21, 2017 on Hotels
by ravinderpal
Posted Jul. 16, 2016 on Hotels
Recommended
for Everyoneby A traveller from ty
Nice hotel with free sauna and swimming pool
Posted Jul. 12, 2016 on ExpediaThe hotel is clean, quiet and very comfortable. However, reception staff cannot speak english but this is not a big problem since we have google translate.
The free sauna, steam room and swimming pool are great. The breakfast buffet provides a wide choice of food.
As for location, it is on top of a hill so you must climb stairs or walk up the hill, it can be phsically demanding for elderly. The city centre can be reached with a 15 min walk.
by A traveller from USA
Great Hotel with Great Spa
Posted Jun. 11, 2016 on HotelsIt was first time visiting Karlovy Vary so wasn't sure about hotel location. The hotel is located near the Russian Church up on the hill. I enjoyed walking but if you are going to purchase something from the city center, it would be easier bringing the car as it would take 15-20 min by walking. The reception staffs were very helpful and welcoming. The room was clean and well maintained as well. The best part was spa (wellness center)! There are steam sauna, dry sauna, big bubble tub, and small tubs for foots. It was great surprise to be relaxed while traveling.
