Ratings based on 21 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Disappointing service and cleanliness
Posted Aug. 9, 2021 on HotelsThis place has a few things going for itself on the surface, but left us very disappointed.
Upon arrival, the front door was closed and locked and nobody was answering the doorbell. We were literally left standing in the rain, despite the fact that we were well within the listed checkin window (2PM-8PM). The phone number listed on the booking was not picked up, but we managed to Google a different number for the hotel. A lady picked up who showed up 10 minutes later.
She told us that we had not responded to an email requesting our precise checkin time (she was right, we did miss that email - it was sent literally a month earlier, well before we could have estimtated our arrival time). She also said we had not provided a phone number (which we actually did). An email or call the day before arrival would have been reasonable to expect.
It turns out there is no manned reception at all at this property. Day or night.
The appartment we booked was a bit worn and rough around the edges (repaired holes in the wall not painted over, loose wallpaper, etc). The sofa bed was not really big enough for 2 people (despite being advertized as such).
Worse still, the place was downright filthy. From a horrible stain in the bedspread to an uncleaned floor and widespread black mould in the bathroom.
The building has a nice facade and the ancient elevator is charming (if a bit scary to use). Karlovy Vary is magnificent and we will return - but never again to this place!
by A traveller from Brisbane, Australia
old apartments
Posted Oct. 13, 2019 on HotelsParking is expensive at Euro12 per day.
We were locked out at breakfast in the nearby hotel.
The apartment is old and run down, so overall it wasn't a very comfortable stay.
by A traveller
Posted Sep. 4, 2022 on Expedia
Apartment war toll eingerichtet und sauber. Bad ist verbesserungsbedürftig ( u.a. Türen, Mülleimer, Dusche). Rezeption leider nicht immer besetzt. Nur Barzahlung möglich.
by A traveller
Posted Jul. 13, 2022 on Hotels
by A traveller
Posted Feb. 20, 2022 on Hotels
by A traveller
Posted Jan. 3, 2022 on Hotels
by A traveller
Posted Sep. 6, 2020 on Expedia
Comment from Hotel Management
Sep. 8, 2020 by Manager, Hotel Management
Thank you
by A traveller
Posted Jan. 6, 2020 on Expedia
by A traveller
Posted Nov. 17, 2019 on Hotels
Furchtbarer Service und die Leute lügen einfach
by A traveller
Posted Aug. 14, 2019 on Expedia
Limpio, céntrico y bien acondicionado.
La señorita del hotel no sabia mucho ingles.
