Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2022 sur Expedia
Apartment war toll eingerichtet und sauber. Bad ist verbesserungsbedürftig ( u.a. Türen, Mülleimer, Dusche). Rezeption leider nicht immer besetzt. Nur Barzahlung möglich.
par un voyageur
Publié le 13 juill. 2022 sur Hotels
par un voyageur
Publié le 20 févr. 2022 sur Hotels
par un voyageur
Publié le 3 janv. 2022 sur Hotels
par un voyageur
Disappointing service and cleanliness
Publié le 9 août 2021 sur HotelsThis place has a few things going for itself on the surface, but left us very disappointed.
Upon arrival, the front door was closed and locked and nobody was answering the doorbell. We were literally left standing in the rain, despite the fact that we were well within the listed checkin window (2PM-8PM). The phone number listed on the booking was not picked up, but we managed to Google a different number for the hotel. A lady picked up who showed up 10 minutes later.
She told us that we had not responded to an email requesting our precise checkin time (she was right, we did miss that email - it was sent literally a month earlier, well before we could have estimtated our arrival time). She also said we had not provided a phone number (which we actually did). An email or call the day before arrival would have been reasonable to expect.
It turns out there is no manned reception at all at this property. Day or night.
The appartment we booked was a bit worn and rough around the edges (repaired holes in the wall not painted over, loose wallpaper, etc). The sofa bed was not really big enough for 2 people (despite being advertized as such).
Worse still, the place was downright filthy. From a horrible stain in the bedspread to an uncleaned floor and widespread black mould in the bathroom.
The building has a nice facade and the ancient elevator is charming (if a bit scary to use). Karlovy Vary is magnificent and we will return - but never again to this place!
par un voyageur
Publié le 6 sept. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2020 par Manager, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 6 janv. 2020 sur Expedia
par un voyageur
Publié le 17 nov. 2019 sur Hotels
Furchtbarer Service und die Leute lügen einfach
par un voyageur de Brisbane, Australia
old apartments
Publié le 13 oct. 2019 sur HotelsParking is expensive at Euro12 per day.
We were locked out at breakfast in the nearby hotel.
The apartment is old and run down, so overall it wasn't a very comfortable stay.
par un voyageur
Publié le 14 août 2019 sur Expedia
Limpio, céntrico y bien acondicionado.
La señorita del hotel no sabia mucho ingles.
