Note fondée sur 165 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Wotif
We look for 3 things when booking a property - off road parking/secure parking, restaurant and bar.
On arrival sent to a dirty room - TV on, used food in the fridge, lights on in the bathroom/laundry. Was then given the room next door which was clean.
Restaurant closed - even the paper work on check-in states the restaurant is open - definitely closed . Restaurant has been closed for months.
Shower floor slimy
Air didn't work - not cool. Remote control didn't work.
Have stayed at this property before and never had any issues.
Very disappointing. Will not be back.
Commentaires de Gestion de l’hôtel
30 août 2024 par Chell, Gestion de l’hôtel
HI John, We are sorry to hear you did not enjoy your stay. I'd just like to address some of the issues you have raised. The TV and lights were on as that is part of our pre-arrival process - Lights, tv and A/C on for the comfort of the guest. All our A/c's have recently been serviced and are working with no issues, if the remote did not work it may have just been batteries which we would have been more than happy to replace for you, we are on after hours call for any issues that may need resolution. The restaurant has only been closed for 2 weeks and is in the process of changing hands, however it is a separate business to us entirely, we apologise for the inconvenience of it being closed. The food left in the fridge I cannot apologise enough for, the room had been cleaned, however the cleaners missed the food in the fridge and I will be speaking with all of them regarding this issue to ensure it does not happen again. Once again, I apologise for the issues you mentioned creating an unpleasant stay with us, we hope that you do return to see your issues are not an everyday occurrence.
par un voyageur
Publié le 19 mai 2024 sur Hotels
par un voyageur
Publié le 18 mai 2024 sur Hotels
par un voyageur
Publié le 3 mai 2024 sur Expedia
Enjoyable stay at the hotel, comfortable large studio room with comfortable bed, kitchen area, separate lounge type area, everything you could need
par un voyageur
Publié le 19 avr. 2024 sur Hotels
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Chell, Gestion de l’hôtel
Thank you so much for your feedback. We appreciate it. We look forward to seeing you again soon. - The Team @ The Ranges Karratha
par un voyageur
Publié le 3 janv. 2024 sur Expedia
This is the best place I’ve stayed in in Karratha! Beautiful large rooms with everything you could possibly need, massive bed, full size fridge freezer, the list goes on 😃 we loved the pool & bbq areas too! The property was very clean & well maintained.
This will be our new favourite place to stay when we visit Karratha from now on!
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Chell, Gestion de l’hôtel
Thank you Lauren, so glad you enjoyed your stay, we look forward to seeing you again soon - The Team @ The Ranges - Karratha
par un voyageur
Publié le 24 déc. 2023 sur Wotif
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Chell, Gestion de l’hôtel
Thank you so much for your feedback. - The Team @ The Ranges Karratha
par un voyageur
Publié le 13 nov. 2023 sur Wotif
This was a lovely cool treat from the hot outback…gardens were magic and units private and quiet…Will stay there again…
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Jools, Gestion de l’hôtel
Thank you Sarah, so glad you enjoyed your stay, we look forward to seeing you again soon - The Team @ The Ranges - Karratha
