Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
2,7 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
This lodge isn't near the safari area, it's about a 45min drive to get there. The rooms are nice but lacking services, such as no hot water for half the time, smelly towels, not enough towels, etc. The food is good but it's buffet style.
par un voyageur
Publié le 26 mars 2024 sur Expedia
There was an incident of theft unfortunately conducted by the staff. After the manager was informed, he took proactive measures to correct the mistakes and restore our lost money. The lodge offered two free meals to compensate, and the staff was fired.
Unfortunately, we also had another incident where two bats flew into our room and mosquitos nets, tried calling the reception desk via what’s app but nobody replied for two hours, then the power was out, the internet was cut. We couldn’t go out to the lobby to ask for help due to wild animals active at night, while having a fever in the middle of the night. It wasn’t a pleasant experience.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Pearl, Gestion de l’hôtel
Thank you for this review. We apologize for all the inconveniences and have made immediate action to re vermin proof our rooms to ensure this does not occur again. Thank you again for choosing to stay with us.
par un voyageur
Publié le 14 mai 2023 sur Expedia
Beautiful grounds if u love nature. Staff available and have good customer care. Overall was a great stay. Highly recommend.
par un voyageur
Publié le 22 avr. 2023 sur Expedia
Customer service is top notch. All staff were very nice. Place is clean, my daughters especially enjoyed the experience of an out side shower. Food was delicious. I will definitely recommend this place and plan to go back.
par un voyageur
Non avevano la prenotazione
Publié le 16 août 2018 sur ExpediaL’hotel non aveva contezza della prenotazione da me effettuata con expedia all’inizio di maggio per agosto, cioè 3 mesi prima. Arrivata nella struttura dopo un lungo viaggio, alla reception sono cascati dalle nuvole! Nessuna prenotazione a suo nome signora!! Hanno detto che expedia non ha mai comunicato loro del mio arrivo! È colpa del sambyia river lodge o di expedia? Ancora oggi non lo so! Certo che d’ora in avanti non potro più fidarmi di expedia! Per fortuna alla struttura avevano posto e dunque la stanza mi è stata data lo stesso, se no non so che fine avrei fatto, nel mezzo di nulla. Per il resto l’hotel è piuttosto “run out” si vede che ha conosciuto tempi migliori, comunque passabile. Personale gentile, buona la cena
par un voyageur
Midden in Murchison Falls NP
Publié le 6 mai 2018 sur Expedia
Emplacement : in Murchison Falls NP, op minder dan een half uurtje van de Waterval (top uitzicht!) en van het pontje naar safari
mooi Lodge Park. De eigenaresse bleek er niet te zijn waardoor het personeel wat minder hard en enthousiast aan het werk was (voetbal was interessanter dan ons naar onze lodge brengen; ivm veiligheid vanwege wild in het park). Het is absoluut een mooi park op een prachtige locatie (al zit je aan de "verkeerde kant" van de Nijl voor een Safari. Als je het pontje wilt halen dus extra vroeg uit de veren ;-)
Eten is er redelijk goed maar wel aan de prijs. Vlak bij de Nijl zit Camping Red Chilli; heerlijk eten voor weinig (zowel lunch als diner). Leuk hip gezellig personeel.
Sambiya River Lodge is mooi en goed maar wel heel erg duur!
Commentaires de Gestion de l’hôtel
9 juin 2018 par Sambiya River Lodge, Gestion de l’hôtel
Dear Guest
Thank you for staying with us and for your feedback.
We really appreciate your feedback about staff morale at work. We will address this through offering incentives to the staff who perform beyond expectation.
Recommandé
pour Tout le mondepar un voyageur de Kampala, Uganda
Best value for a wilderness lodge!
Publié le 4 mai 2018 sur Expedia
Pour : The price! Only thing lower would be sleeping in a tent.
Contre : It fits a perfect niche as is, and improving any service would increase the price a lot. Better advertising is needed and internet presence.
Emplacement : Absolute ideal place for visiting the actual Murchison Falls (15 min) or to go on a Chimp Trek. 45 minutes for game drives over the Nile.
Blows the similar competition away for price when booked with Expedia. Comfortable and quiet, and great staff. Three complaints, but not deal breakers. The solar showers only provide hot water around midday. Morning showers are cool. The internet only comes on at meal times - and then off the rest of the day and night. Not necessarily a bad thing though. But last week, for the first time the water smelled strongly of iron rust. Probably the solar heater needs to be cleaned.
Commentaires de Gestion de l’hôtel
9 juin 2018 par Sambiya River Lodge, Gestion de l’hôtel
Dear Guest,
Thank you for choosing to stay at Sambiya River Lodge. Many thanks for your feedback and looking forward to seeing you again.
Thank you for your feedback about our hotel location, and suggestion about marketing. Plans are underway to take new photos and lodge video as part of our marketing.
Management will also address the issue of iron rust in water, by fixing the plumbing system and heater.
