Avis Gelos Pansiyon

Feedbacks from our guests are valuable for us to improve our level of service. Thanks for sharing with us.We continue evolving.See you next time

Feedbacks from our guests are valuable for us to improve our level of service. Thanks for sharing with us.We are sorry to hear that our guest Mr Uysal and his family wouldn’t be able to have a joyfull accommodation like hundreds of our past guests and we will be glad to analyze the situation carefully.First of all the price paid is %25 off compared to both the price level of equivalent hotels/rooms and our projected price schedule for that days. The name of the room is ECOPlus and so the price is lower accordingly.As we can see from our records more than 10 guests stayed at that room during last week just before Mr Uysal stayed and more than 50 people stayed during last month. Any of these guests complaint like this before. It’s 50 celcius degree in Kas at this time of year and it’s not possible to stay without air condition. Mr Uysal and his family also stayed for two nights at our hotel because the air condition system works at the room. We also asked Mr Uysal for housekeeping but he refused and indicated that he don’t have such a request. (You can also see wattsapp conversation attached.) We don’t have housekeeping service everyday for 2 night’s reservation. But also of course we do it on demand like we offer Mr Uysal.Similarly we asked Mr Uysal for air condition control but he refused because they care with their children and suggest us to control it tomorrow when they left. (You can also see wattsapp conversation attached.)Mr Uysal asked for extra towel, we answered in 1 minute and he suggested us to leave it next day. (You can also see wattsapp conversation attached.)Mr. Uysal requested us to get in room when they are outside for air condition control. Our hotel policy doesn’t allow us to get in rooms when our guests are not at the room. This is because the company owner Miss Gozde Ertekin is attorney at law and very rigorous about these procedures set by herself. We indicated this policy to Mr Uysal and requested if he can stay at the room just for couple of minutes while we check the air conditioning system but he refused unfortunately. (You can also see wattsapp conversation attached.)When Mr Uysal and his family arrive the hotel it was too hot and they seem tired with their two little children, so we quickly take them to their room for resting and cooling. (So the air condition system was working when they come. ) We postponed checkin procedures until they are comfortable for some time and indicated that we will be waiting. But Mr Uysal didn’t came for it or share identity card and also they leave the hotel by calling next morning “we put the keys on the desk and left”. On the other hand we couldn’t be able to determine which shops will be located around. We are sorry to hear that there are not shops which Mr Uysal heard before. But the situation is not related to us. Our hotel located at the city center and there are several restaurants and bars around. Music broadcast allowed until 01:00 am legally all over Turk

Merhaba Gül hanım,Hizmet seviyemizi geliştirmek adına yorumlarınızı paylaştığınız için teşekkür ederiz. Otelimizde son dönemde ağırladığımız yüzlerce misafirimizden temizlik konusunda sizinkine benzer yakınma iletilmediği, bilakis sizin de belirttiğiniz gibi yüksek puanlarla değerlendirildiğimiz için yaşadığınız olumsuzluğun neden kaynaklanmış olabileceğini araştıracağız.Kaş merkezinin trafiğe kapalı ve muhtelif restoran, bar, eğlence merkezleriyle iç içe olması paralelinde yasal otorite tarafından belirlendiği üzere gece saat 01:00’e kadar müzik yayını yapılmaktadır. Benzer şekilde otelimizin terasındaki VeraVeranda Restoran&Bar’da da saat 01:00’a canlı performanslara yer verilmekte ve etkinlik programları paylaşılmaktadır. Otelimiz de Kaş’ın tam merkezinde ve olduğundan, sakin ve sessiz konaklama ihtiyacınız olduğunda Kaş merkezinin dışındaki konaklama imkanlarını değerlendirmenizi öneririz.Otelimizde 5 farklı oda tipi bulunmakta olup geniş balkonlu, fransız balkonlu, balkonsuz, deniz manzaralı, lüks vb. oda imkanlarıyla çeşitlenmektedir. Tercih ettiğiniz ekonomi sınıfı oda diğer odalarımızın yaklaşık üçte biri fiyat seviyesinde olup temel özellikleri içermektedir. Bir dahaki sefere rezervasyonunuzu beklentilerinize uygun diğer odalarımızla oluşturabiliriz.Sevgiler…Vera Hotel Kaş