Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 févr. 2020 sur Expedia
La photo montre L’ancien hôtel Yak et Yéti qui a été transformé en convention center inaccessible aux clients...l’hôtel actuel est une bâtisse sans charme des années 1980 qui est en travaux (fevri
Commentaires de Gestion de l’hôtel
9 févr. 2020 par Nischaya Lacoul, Gestion de l’hôtel
Dear Valued Guest,
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience, it caused, I apologize on my hotel’s behalf. It would be a delight to have you stay with us again and see to it that you enjoy the experience that so many of our guests have grown so fond of.
With Regards,
par un voyageur
Merci, malgré les details
Publié le 13 juill. 2019 sur HotelsLe personnel est serviable et gentil. Les prix sont enlevé pour les retaurants.
Commentaires de Gestion de l’hôtel
25 juill. 2019 par Nischaya Lacoul, Gestion de l’hôtel
Dear Sir/Ma’am,
Warm Greetings from Hotel Yak and Yeti !
Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations and our hospitality service. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Sincerely,
Nischaya Lacoul
par un voyageur
Publié le 11 nov. 2018 sur Hotels
excellent hotel with two restaurants , both offering excellent food, friendly services; pool and yoga,
good location within walking distance to " freak street "
par un voyageur de paris
Excrllent hôtel avec jardin
Publié le 14 janv. 2018 sur ExpediaCet hôtel est vraiment de grande classe. Lobby luxurux et agréable. Magnifique jardin où il fait bon prendre un thé. Belle décoration avec bois sculpté. Très bon buffet de petit déjeuner.
Commentaires de Gestion de l’hôtel
17 janv. 2018 par Monika Petra Scheiblauer, Gestion de l’hôtel
Dear Valued Guest,
Thank you for sharing your feedback and the time you have taken for the same! It is indeed a pleasure to read your positive comment about the hotel. I am happy that overall you were satisfied with your experience at our hotel and that you like our breakfast buffet.
It was our pleasure to have you as our guest and we are looking forward to welcoming you back in a not too distant future.
Best Regards,
par un voyageur
Un havre de tranquillité
Publié le 9 janv. 2018 sur HotelsBon hôtel bien situé et ou l'on peut bien se ressourcer après des journées un peu harassantes ...mais demander Les chambres de luxe club 😜
Commentaires de Gestion de l’hôtel
16 janv. 2018 par Monika Petra Scheiblauer, Gestion de l’hôtel
Dear Mr. Patrick,
Thank you for your feedback and the time you have taken for the same. It is indeed a pleasure to read your positive comment about our hotel. We are glad to read that you enjoyed your stay with us.
We thank you for choosing our hotel and look forward to your return visit.
Best Regards,
par Eric de Montréal
Un emplacement parfait et hôtel doit être rénové
Publié le 9 juin 2016 sur HotelsÀ notre arrivée à l'hôtel, on nous a attribué une chambre de très mauvais qualité au rez-de-chaussée. Nous avons demandé à être changé de chambre, ce qui a été fait sans frais. La nouvelle chambre nous donnait une vue sur le magnifique jardin (havre de paix et de tranquilité). L'hôtel est bien, mais a gravement besoin d'être rénové. Les lits sont confortables, la douche fonctionnait bien et la nourriture offerte au buffet déjeuner est correcte.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Property tariffs not commensurate to standard. F&B was very average both breakfast and dinner.
SPA area is dingy, towels were smelling, bath area were poorly lit and doesn’t inspire confidence that you get with 5 star property.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Humnath, Gestion de l’hôtel
Dear Valued Guest.Greeting from Hotel Yak & Yeti Kathmandu.Thank you for taking the time to share your feedback with us.We are sorry to hear that you faced such issues during your stay with us at Hotel Yak & Yeti Kathmandu. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. We sincerely apologize for the inconveniences caused, and please note that your comments have already been forwarded to our management, to ensure that this doesn’t happen again. We sincerely hope that you give us one more opportunity to host you again in the future.Kind Regards,Humnath AcharyaFront Office ManagerHotel Yak & Yeti Kathmandu
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Humnath, Gestion de l’hôtel
Dear Valued Guest, We would like to thank you for taking the time to leave us such a great rating further to your recent visit. How wonderful hearing that you had an enjoyable experience with us. We look forward to welcoming you again at Hotel Yak & Yeti. Kind regards, Humnath AcharyaFront Office ManagerHotel Yak & Yeti Kathmandu
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Humnath, Gestion de l’hôtel
Dear Valued Guest, We would like to thank you for taking the time to leave us such a great rating further to your recent visit. How wonderful hearing that you had an enjoyable experience with us. We look forward to welcoming you again at Hotel Yak & Yeti. Kind regards, Humnath AcharyaFront Office ManagerHotel Yak & Yeti Kathmandu
par un voyageur
Publié le 3 août 2024 sur Expedia
This was a work trip and we booked five rooms for a few nights. Checkin: Rude front desk, on check-in telling me I had to provide passport and wouldn’t accept drivers license. Straight away into an attitude like he was doing me a big favour and I shouldn’t be allowed to stay… what a welcome! Later in the stay one of my staff was harassed by the front door guard and told the motorbike helmet he had in his hands wasn’t allowed inside the hotel!?!? I also had my helmet in my hands (we had just parked rental bikes) and this guard at the door started on me. We eventually ignored the guard and took our helmets inside but we felt this was started due to my staff member being Bangladeshi. To top it all off I went to front desk to ensure bill was sorted and checked out. Four hours later as I am getting into my taxi a front desk guy races up to the taxi and demands to know what room I am in so he can make sure I have paid! That’s a first! Pool was never open, and a heads up the pictures are all of the conference centre not the hotel which blares music from weddings etc most nights into the singles glazed windows… it’s a 3 star hotel imo… dated, worn, and rude staff. Many many other options.
Commentaires de Gestion de l’hôtel
19 août 2024 par Humnath, Gestion de l’hôtel
Dear Valued Guest.Greeting from Hotel Yak & Yeti Kathmandu.Thank you for taking the time to share your feedback with us.We are sorry to hear that you faced such issues during your check in with us at Hotel Yak & Yeti Kathmandu. We do our best to ensure that all guests’ requests are attended to promptly and effectively, and we are very sorry that on this occasion we did not meet the best of standards. We sincerely apologize for the inconveniences caused, and please note that your comments have already been forwarded to our management, to ensure that this doesn’t happen again. We sincerely hope that you give us one more opportunity to host you again in the future.Kind Regards,Humnath AcharyaFront Office ManagerHotel Yak & Yeti Kathmandu
