Avis Sofianna Resort & Spa

Dear valued guest,Thank you for choosing our resort for your family getaway, and we're thrilled to hear that you had a great week-long stay! We're delighted that you found our staff to be welcoming and attentive. It's fantastic to know that your daughter enjoyed her time at the children's club, particularly thanks to Jenny – we'll be sure to pass along your kind words to her.We take pride in offering a varied and high-quality buffet, and we're glad that it met your expectations. Our central location close to the port aims to provide both convenience and a vibrant atmosphere for our guests.Regarding your feedback for laundry missing - we have laundry service in the resort. The clients have to apply to the reception. Once again, thank you for your review and for choosing our resort for your family vacation. We hope to welcome you back for another memorable stay in the future.Warm regards!

Dear Guest,Thank you for choosing Sofianna Resort & Spa for your holiday and for giving your rating. It is important to us.We look forward to welcoming you back soon for another wonderful stay.Kind regards!

Dear Guest, Thank you for being our guest. We are glad that you liked our pools, location, and food. We are sorry that we didn't meet all your expectations. Any problem in the resort could be sorted out - i.e., in case of problem you could be given another room, etc. You booked an Economy room which is with a small terrace facing the garden. Thank you again for your feedback. Kind regards, The Management

Dear Guest, We would like to thank you for taking part of your precious time for rating our property. Thank you for being our guest and for choosing Sofianna Resort &Spa for your holiday. It is great to know that you have enjoyed your stay. We sincerely hope that we will soon have the pleasure of welcoming you back to our hotel. Thank you. The Management

Dear Guest, Thank you for your highest rate of 5/5. It is a pride for us. Kind regards, The Management

Dear valued guest,Thank you for choosing Sofianna resort & Spa for your holiday and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel pools and found our staff service to be very good. We strive to provide excellent service and it's wonderful to know we met your expectations in this area.We appreciate your comments regarding the room, air conditioning, and evening meals. Your feedback is invaluable as it helps us identify areas for improvement. Usually, most of our clients are very happy with the food variety and quality. This is the reason for great and positive feedback and ratings we receive from our guests across different platforms. But the taste and preferences are very personal so respect.We hope to have the opportunity to welcome you back in the future and provide an even better stay.Warm regards,The Management

Dear valued guest,Thank you for selecting the Sofianna Resort & Spa for your recent stay and for taking the time to share your detailed review! We are delighted to hear that you enjoyed the food, bar service, entertainment, and convenient location near the marina. It’s great to know that the atmosphere was comfortable and that you found plenty of sunbeds available. Your satisfaction is our main goal. We appreciate the client’s constructive feedback because they help us to improve. Regarding the water filling station- our barman does it for you any time when you bring your bottles to the bars. Regarding gym hours – the fitness room is in the Spa, and it is open during the Spa working hours 10a.m. to 7 p.m. The a la carte restaurant has 15 Euro allowance for all our all-inclusive clients and if you order from the all-inclusive drinks, you don’t pay any extras for the drinks. We’re pleased that you enjoyed your stay overall and look forward to welcoming you back for an even better experience in the future.Warm regards,The Management

Dear valued guest,Thank you for taking the time to share your detailed experience at Sofianna Resort & Spa. We are delighted to hear that you and your family had a fantastic 9-night stay with us.We're thrilled that you found the check-in process seamless and that our room met your expectations. It's wonderful to know that our staff across all areas, from the desk to the restaurant, bars, pool, housekeeping, and spa, contributed positively to your stay. Our team takes great pride in providing excellent customer service, and your kind words will surely motivate them further.We are pleased you enjoyed the entertainment and had a great time at our pool, finding it easy to secure loungers and parasols. It’s also great to hear that our all-inclusive options, with various themed nights, met your culinary expectations.Our location is indeed one of our highlights, and we’re glad you took advantage of the proximity to major tourist attractions. It's fantastic that you treated yourself to an ice facial and found it to be the best you've ever had!Regarding your feedback for the lack of tour information in the lobby- the leaflets are in the corridor where the tour operators’ desks are. The clients also can receive leaflets and info at the reception 24/7.Thank you once again for your kind words and for choosing Sofianna Resort & Spa. We hope to have the pleasure of welcoming you and your family back for another memorable stay.Warm regards,The Management

Dear valued guest,Thank you for choosing to stay at Sofianna Resort & Spa and taking the time to share your wonderful feedback online. We are happy to hear that you enjoy our facilities and efficient and friendly staff. Thanks for the highest rate and for the recommendation. Highly appreciated. We would be honored to welcome you back and provide you with another exceptional stay.Warmest regards,The Management

Dear valued guest,Thank you for choosing Sofianna resort & Spa for your 4 days holiday, and for taking the time to share your detailed review of your stay with us. We value all feedback as it helps us to improve our services and guest experience.We are glad to hear that some aspects of your stay were positive, such as the friendly bartenders and dining room staff, as well as the helpful assistance with luggage and the provision of a crib and baby bathtub for your toddler. It's also great to know that you appreciated the variety of food themes each night. We try to satisfy all guest preferences.We are, however, concerned about the issues you mentioned regarding negatives. Please accept our sincere apologies for any inconvenience you experienced. We are known for our immaculate cleanliness so we were surprised, but we will pay more attention. Just have in mind that when the clients stay for 4 days and there is a policy of every third day bed sheets change, it doesn’t take place in all hotels.Regarding the shade over kid’s pool – there we have a big tent over the children's pool area to enhance comfort for all our yang guests.Regarding your friends' waiting upon arrival, we would like to clarify that the check -in time is at 2 pm and they came at 11 am. The hotel is fully booked, and the check-out time is at 12 midday, and after the previous guests leave the room must be cleaned. Our goal is to be as accommodating as possible, but there are certain procedures and rules to be followed. We appreciate your honest feedback and hope you consider staying with us again, giving us the opportunity to provide a more exceptional experience. If you do decide to return, please contact us directly so we can ensure your next stay exceeds your expectations.