Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Corsica
Publié le 23 nov. 2018 sur Expedia
Really nice hotel. Staff of roof top restaurant are slow and not really competent.
Commentaires de Gestion de l’hôtel
28 nov. 2018 par FOM, Gestion de l’hôtel
Thanks for sharing you feedback we will start to give necessary training to improve, We apologies for the inconvenience caused.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The swimming pool is mostly habited by pigeons and i have not stepped in for over 2 years now. regularly requesting the team to place a pigeon net.
The house keeping team needs a little reminding for all small things.
i have to go through a lot of calls and also personally walk to restaurant to get myself a water botthe (RO water in glass bottle) as the house keeping are not allowed to deliver that.
kindly make this a norm as in other major hotels across the country.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Krishna, Vanakkam!!! We're truly concerned to hear about your experience with the pool being unusable due to pigeons and the inconvenience you've faced regarding housekeeping service and water delivery. We understand how these issues can significantly impact your comfort and our guest's overall experience. Rest assured, your feedback is invaluable, and we're taking immediate steps to address these concerns, including the implementation of pigeon netting and review of our housekeeping protocols to ensure timely and efficient service. We are also re-evaluating our policy on in-room water delivery to align with best practices across the industry for guest convenience. Ensuring our guests can easily access amenities like RO water in glass bottles without hassle is a priority. Your patience and feedback are greatly appreciated as we work to enhance our services. We are committed to improving the areas you've highlighted and hope to restore your confidence in our ability to provide comfort and excellent service in the future. Kind RegardsBalaji MGeneral Manager.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
良かった
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Balaji M , Gestion de l’hôtel
Dear Nobukazu,Vanakkam!!It's a pleasure to hear that you had an great experience with us.It would be our pleasure to welcome you back to Fortune Park Vellore in the future.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Die Umgebung war nicht so toll, aber das Hotel was sehr gut. Ich vergebe nur 4 Sterne, weil für 5 schon noch etwas mehr dazu gehört.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Vanakkam!!We are grateful for your commendation, and it would be our pleasure to welcome you back to Fortune Park Vellore in the future.Kind RegardsBalaji M
par un voyageur
Publié le 25 août 2024 sur Expedia
par un voyageur
Publié le 22 août 2024 sur Expedia
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Vanakkam!! Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind RegardsBalaji MGeneral Manager.
par un voyageur de Sacramento
Publié le 19 août 2024 sur Expedia
Stayed here twice in this trip, and both times were put in rooms with humming noise from the AC! Couldn't sleep peacefully. Eventually, found a room on fourth floor that was relatively quiter.
The staff in the front desk can only speak Bengali, Hindi, and English! For a hospitality service provider, there should be atleast one native language speaker to support guests.
Now for the positive... if you book your room with breakfast included, it is an awesome deal. The breakfast is something that's not to be missed. And great courteous service too.
Overall, given our choices for stays in the area, this is one of the best that I'll recommend confidently.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Rajmohan Sacramento, Vanakkam!! We're concerned to learn that your stays were disrupted by a humming noise from the AC and understand how important a quiet environment is for a restful night. We'll look into this immediately to ensure no other guest experiences the same. Your feedback regarding the language capabilities at our front desk has been noted; we appreciate the importance of effective communication and will consider adding more multi-language speakers to better assist our diverse guests. It's heartening to hear that our breakfast offering made a positive impression and that our team provided great courteous service throughout your stay. We're delighted that despite the issues, you find our hotel to be one of the best options in the area and are willing to recommend us. Rest assured, we’re actively working to enhance our guest experience and your input is invaluable in that process. We look forward to delivering an even more comfortable and accommodating stay on your next visit. Kind RegardsBalaji MGeneral Manager.
par un voyageur
Outstanding Service and Delicious Cuisine
Publié le 14 août 2024 sur HotelsI've had the pleasure of staying at Fortune Park Vellore multiple times, and it continues to exceed my expectations with each visit. As a regular guest, I am always welcomed warmly by the incredible team, making me feel right at home from the moment I step through the door.
A special mention must go to Kamini Sharma, the Head of Department, who always ensures that every aspect of my stay is perfect. Her attention to detail and commitment to providing top-notch service is truly commendable. She goes above and beyond to make sure all my needs are met, and it's one of the main reasons I keep coming back.
The culinary experience here is also worth highlighting. The Head chef Mr Gavaskar and Mr Elango consistently prepares exquisite meals, and I appreciate the special dishes that are made just for me. The flavors are always on point, and the presentation is beautiful. Whether it's breakfast, lunch, or dinner, I'm always excited to see what's on the menu.
I look forward to my next visit!
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Simarpreet, Vanakkam!! It's rewarding to hear that Fortune Park Vellore continues to be your preferred choice, and we deeply value your loyalty as a regular guest. Your commendation for Ms. Kamini Sharma is greatly appreciated, and rest assured, your kind words will be conveyed to her. Her dedication, along with the effort she puts into tailoring your experience, makes her a vital part of our team. We are equally delighted to hear that our culinary offerings, under the expertise of Chef Gavaskar and Chef Elango, enhance your visits and that our customized dishes contribute to your satisfaction. Thank you for your appreciation of our food's flavors and presentation; our culinary team takes great pride in creating memorable dining experiences. Hearing that you are looking forward to your next visit is the highest praise we can receive. We're excited to welcome you back and aim to provide another exceptional stay. Kind RegardsBalaji MGeneral Manager.
par un voyageur
Publié le 11 août 2024 sur Expedia
Property is good but its location isn't ... Like an oasis in desert ...
Commentaires de Gestion de l’hôtel
20 août 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Nitesh, We appreciate your feedback regarding our property and are glad to hear that you found it to be good. We understand your concerns about the location and can see how it might feel like an oasis in a desert to some of our guests. Our aim is to provide a tranquil retreat away from the hustle and bustle, but we also recognize the importance of a convenient location. We're continuously exploring ways to improve accessibility and ensure our guests have the best of both worlds – a serene environment as well as ease of getting around. If you have any specific suggestions or needs during future visits, please let us know so we can assist in making your stay as comfortable and enjoyable as possible. We hope you'll give us the opportunity to welcome you back and provide you with a seamless experience that not only meets but exceeds your expectations. KIND REGARDSBALAJI MGENERAL MANAGER
