Note fondée sur 49 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Corsica
Publié le 23 nov. 2018 sur Expedia
Really nice hotel. Staff of roof top restaurant are slow and not really competent.
Commentaires de Gestion de l’hôtel
28 nov. 2018 par FOM, Gestion de l’hôtel
Thanks for sharing you feedback we will start to give necessary training to improve, We apologies for the inconvenience caused.
par un voyageur
Outstanding Service and Delicious Cuisine
Publié le 14 août 2024 sur HotelsI've had the pleasure of staying at Fortune Park Vellore multiple times, and it continues to exceed my expectations with each visit. As a regular guest, I am always welcomed warmly by the incredible team, making me feel right at home from the moment I step through the door.
A special mention must go to Kamini Sharma, the Head of Department, who always ensures that every aspect of my stay is perfect. Her attention to detail and commitment to providing top-notch service is truly commendable. She goes above and beyond to make sure all my needs are met, and it's one of the main reasons I keep coming back.
The culinary experience here is also worth highlighting. The Head chef Mr Gavaskar and Mr Elango consistently prepares exquisite meals, and I appreciate the special dishes that are made just for me. The flavors are always on point, and the presentation is beautiful. Whether it's breakfast, lunch, or dinner, I'm always excited to see what's on the menu.
I look forward to my next visit!
Commentaires de Gestion de l’hôtel
20 août 2024 par General Manager, Gestion de l’hôtel
Dear Simarpreet, Vanakkam!! It's rewarding to hear that Fortune Park Vellore continues to be your preferred choice, and we deeply value your loyalty as a regular guest. Your commendation for Ms. Kamini Sharma is greatly appreciated, and rest assured, your kind words will be conveyed to her. Her dedication, along with the effort she puts into tailoring your experience, makes her a vital part of our team. We are equally delighted to hear that our culinary offerings, under the expertise of Chef Gavaskar and Chef Elango, enhance your visits and that our customized dishes contribute to your satisfaction. Thank you for your appreciation of our food's flavors and presentation; our culinary team takes great pride in creating memorable dining experiences. Hearing that you are looking forward to your next visit is the highest praise we can receive. We're excited to welcome you back and aim to provide another exceptional stay. Kind RegardsBalaji MGeneral Manager.
par un voyageur
Publié le 11 août 2024 sur Expedia
Property is good but its location isn't ... Like an oasis in desert ...
Commentaires de Gestion de l’hôtel
20 août 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Nitesh, We appreciate your feedback regarding our property and are glad to hear that you found it to be good. We understand your concerns about the location and can see how it might feel like an oasis in a desert to some of our guests. Our aim is to provide a tranquil retreat away from the hustle and bustle, but we also recognize the importance of a convenient location. We're continuously exploring ways to improve accessibility and ensure our guests have the best of both worlds – a serene environment as well as ease of getting around. If you have any specific suggestions or needs during future visits, please let us know so we can assist in making your stay as comfortable and enjoyable as possible. We hope you'll give us the opportunity to welcome you back and provide you with a seamless experience that not only meets but exceeds your expectations. KIND REGARDSBALAJI MGENERAL MANAGER
par un voyageur
Publié le 3 août 2024 sur Expedia
I have no idea if expedia is to be blamed or the hotel . Though expedia had said pay at the property my credit card was debited with out informing me ,Well before my check in time.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Manager, Gestion de l’hôtel
Dear Jaya, Vanakkam!! We understand your concerns regarding the unexpected credit card charge prior to your check-in time. It is important to us that all charges are communicated clearly and accurately, and we regret any confusion caused in this instance. We strive to ensure that the payment policies of our partners are transparent and adhered to, so your feedback is valuable in helping us maintain these standards. To resolve this matter and prevent future occurrences, we would like to take a closer look into what transpired. Please reach out to us directly with your booking details, and we will investigate the issue with the hotel and provide you with a timely solution. Your experience is important to us, and we are committed to making things right. Kind RegardsBalaji MGeneral Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Vineeth R, Vanakkam!! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind RegardsBalaji MGeneral Manager.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
What can I say about this hotel? We expected better it being a Fortune Park by ITC hotel and one of the few "luxury" hotels in Vellore right beside GRT Hotels, which we should have stayed there to begin with.
We stayed here for 3 nights.
Upon arrival we were greeted by the hotel front staff and offered a welcome drink which was refreshing. We booked a Deluxe Room which came with 2 twin beds. I am not sure what the deal in India is but when guest of 3 adults stay in a room, you would think that they would give you a room with a double/queen or king bed plus a rollaway bed which we had to order extra.
Anyhow the room was very tiny for 3 adults to move around as the roll-away bed took extra space.
Here's the pros and cons of the hotel:
Pros:
a) location - central to a lot of different amenities in the town /city
b) Getting an upgrade to a club room
Cons:
a) Poor food selection in the breakfast buffet.
b) Inattentive staff in the kitchen.
c) Food kept open where it attracted insects.
d) Rude staff in the front desk - I had asked for an extra key and these are the answers I had received:
i) I will get my colleague to come with you and to open the door. I had to re-iterate that I want an extra key.
ii) "Please return the key in the morning" - Again I had to re-iterate that I wanted an extra key
e) Stains on the sheets/bedding and dirty cups in the room (see attached photos)
Why should I pay that much when the sheets are dirty and not clean?
Totally unacceptable.
Commentaires de Gestion de l’hôtel
1 août 2024 par General Manager, Gestion de l’hôtel
Dear Emperuman, Vanakkam!! We regret to hear about your recent experience with us. We are sorry to learn that we did not meet your expectations, especially as we take pride in providing a comforting stay to all our guests. We understand your frustration about the bedding situation and are addressing it promptly with our housekeeping team. It's unacceptable and not reflective of the standards we set for our establishment. Additionally, we've taken note of your feedback regarding our front desk services. It's imperative for us to assist our guests professionally and efficiently, and we shall work on enhancing this area. Your discomfort having to adjust with the bed arrangement has been acknowledged too. We always aim to cater to our guests' needs better; hence, your suggestion for adding more flexibility in bed options is being evaluated seriously. It's disheartening that our breakfast options did not please you. We usually receive compliments for its diversity. We'll re-examine our offerings to understand what we could improve. Please rest assured our culinary team is reviewing your inputs about the food storage practices as well. On a positive note, we are glad you enjoyed our central location and the upgrade to a club room. Your feedback, both praise and critique, is greatly helpful to orient our efforts for improvement. Please give us an opportunity to turn around your last experience. Kind RegardsBalaji MGeneral Manager
par un voyageur
Publié le 20 juill. 2024 sur Expedia
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Edwin, Vanakkam!! Thank you for taking the time to rate our product/service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind RegardsBalaji MGeneral Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Excellent service!
par un voyageur de Raleigh
Publié le 7 juill. 2024 sur Expedia
Amazing place to stay with some great restaurant option.i love the environment and good test of food from Orcid and skydiving. Spa ans swimming pool is most relaxing also very cheap. Exeptional customer service. Very helpful and kind. My next visit will be more longer with them. Though i stayed only 5 nights. Oh do not miss there buffet breakfast.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Blaise, Raleigh, Vanakkam!! We're thrilled to hear you enjoyed your stay and that the dining options, such as Orchid and the skydiving-themed restaurant, left a lasting impression on you with their delicious offerings. It's wonderful to know that you found the spa and swimming pool to be relaxing and affordable, and we're glad that the exceptional customer service contributed to your positive experience. Your kind words regarding our team's helpfulness are greatly appreciated. The buffet breakfast is indeed a highlight for many guests, and we're delighted it was a hit for one not to be missed during your stay. It’s fantastic to learn that we will have the pleasure of welcoming you back for a longer visit next time. Rest assured, we are continuously striving to provide memorable experiences and looking forward to your future stays with us. Kind Regards,Balaji MGeneral Manager.
