Ratings based on 31 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 9, 2022 on Expedia
by A traveller
Posted May 1, 2022 on Expedia
by A traveller
Posted Feb. 25, 2022 on Expedia
Well situated for a visit to chicken Itza.
Big comfy bed.
Comment from Hotel Management
Mar. 3, 2022 by Maritza Cime , Hotel Management
Thank you very much for your comments, all these help us to improve our services, have a great day.
by A traveller
Posted Nov. 25, 2021 on Expedia
the bathroom had no toilet seat, no hot water. The room had no furniture to sit down, they had to bring a table and two chairs over from another room. No bottled water, no nightlights. Loud music and traffic noise from the street.
The bed was good, but the rest was very disappointing .
Breakfast was offered after 9AM!! Will not stay there ever again.
by A traveller
Posted Nov. 16, 2021 on Expedia
by A traveller
Good!
Posted Sep. 23, 2021 on HotelsThis hotel is comfortable and good for the price! The staff is wonderful and very attentive to the guest. They had homemade tortillas every morning which were amazing! The pool was so nice and very few guest; except on the Sunday we stayed which had locals coming in. The food is good. It is a very convenient location as you are only a 15-20 minutes car ride away from Chichen-Itzá and other beautiful Cenotes. There’s also a convenient store and pharmacy within a one minute walk time. The downsides of the hotel is it doesn’t really have any hot water; the water temperature is the same for both hot and cold knobs. The address provided online was also a little confusing as it makes it seem like it’s inside a block when in reality the hotel is right on the Main Street you come into the town. The rooms also have very large glass windows which even with the curtains makes it so bright in the morning. If that’s an issue for you I would not suggest the rooms as most to all we saw were like this. When booking it had mentioned free wifi but upon checking in we were never provided with any wifi information. Other than that I would highly recommend this place.
Comment from Hotel Management
Sep. 29, 2021 by Maritza Cime , Hotel Management
Muchas gracias por sus comentarios, estos nos ayudan a mejorar y perfeccionar nuestros servicios, estaremos atentos a estas recomendaciones para hacer que las siguientes estancias sean mas agradables.
by A traveller
Posted Jun. 21, 2021 on Expedia
The manager and staff worked hard to accommodate all visitors! Marisa became a friend and suggested numerous cities for me to visit. The restaurant food and service were wonderful!
Comment from Hotel Management
Jun. 21, 2021 by Maritza Cime , Hotel Management
Thank you very much, your comments help us to improve and perfect our services, it was a real pleasure to serve you and we wish you an excellent day and return trip, we wait for you again, when you like to visit Yucatan.
by A traveller
Wonderful service and super clean!
Posted Nov. 15, 2018 on HotelsBeautifully clean and affordable hotel situated on the highway. Service was great and the rooms are HUGE for this price point. The only drawbacks were the pool was not terribly clean (we were there in what they call "winter", so that may be why) and the wifi was not available in the room and was really spotty when used in the restaurant. I work from the road and was unable to get my work done with this internet. There was a store nearby that probably offered better internet because I noticed all of the local school kids there with their laptops.
The restaurant is pricey for the area, but quite good. It used fresh ingredients and the completely hand-made tortillas were the best we've had so far. But there were plenty of food options in the village square just a 3 minute walk away.
We loved staying in this village rather than more touristy Valladolid!
Comment from Hotel Management
Nov. 16, 2018 by Jose, Hotel Management
Thank you for your preference and your comments.
It Will be considered for improve our services.
Recommended
for Familiesby A traveller from Ky.
Posted Feb. 20, 2018 on Expedia
Pros: nice place for vacation
Cons: Toilet seats ,some rooms didn't have any. SUITES had 2 steps going into bath and 3 steps going into bathtub/shower very dangerous1
Location: Chichen Itza close by
Everything was good except the restaurant was very slow getting our meals ,it could be because they are not use to serving a group of 24
Recommended
for Everyoneby A traveller from Montreal
Beautifully landscaped -- near Chichen Iza
Posted Dec. 27, 2017
Pros: Beautiful gardens. Great pool. Delicous food (especially yucatan pork dishes)--margarita was good too. Friendly staff. Quiet at night. Easy parking.
Cons: Less music at breakfast-time
Location: Kaua is a small town with one convenience store, some shops selling mayan masks, etc and two restaurants. It is about 20 minutes to Valladolid.
This hotel sits in beautifully landscaped gardens with a fish pond, bridge and two swimming pools at the back. It is quiet at night and has a joining restaurant which serves food and drinks 8am to about 9pm---good service and food in the restaurant; plus you can take your drink/coffee down to the tables by the pool. Management very friendly. Good place for Chichen Iza, also a 20-minute drive to Valladolid (and cenotes). I would stay here again.
