Note fondée sur 562 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juin 2024 sur Expedia
Breakfast was average
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback on the breakfast. We appreciate your input, and we're glad to hear that it was average. We're always looking for ways to improve, so if there's anything specific you think we could do better or any suggestions you have, please let us know. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
par un voyageur de Kingston Ontario
Hotel près des constructions
Publié le 25 juin 2018 sur Expedia
Pour : Je me suis arrangée à passer le plus de temps loin de l hotel
Contre : commencer par moderniser un peu les équipements, avoir plus des canaux TV, changer les matelas par des neufs
Emplacement : l hotel est assez isolé
L'accueil était à la limite acceptable. J ai demandé deux chambres communicantes, nous avons été séparés, ma famille, dans deux chambres. Le téléphone de ma chambre ne fonctionnait pas et le gérant m'a tout simplement savoir qu'aucune chambre n'était disponible et que si je n'était pas contente je pouvais partir car il y a plusieurs demandes en ce moment et que le prix que j'ai payé pour cette chambre était de loin inférieur au prix du jour. Lorsque je lui ai fait comprendre ma déception après une telle réponse c'est à ce moment qu'il a essayé de tester le téléphone. Il m'a fait comprendre que les tech ne sont pas disponible le dimanche et que pour avoir un RDV il faudrait attendre au moins trois jours et je serai déjà partie. Et de toute façon personne n'utilise les téléphones fixes des chambres mais les cellulaires.
Les matelas des ne sont pas confortables. Ils sont usés et doivent être changés. Le mal de dos et du cou était au menu de notre séjour
Je ne recommanderai pas cet hotel meme à mon pire ennemi
Commentaires de Gestion de l’hôtel
3 juill. 2018 par Jay, Gestion de l’hôtel
We sincerely apologize for your discontent with your stay.
As for adjoining rooms our hotel only has two sets of adjoining rooms and a request must be made at the time the reservation is made. If we cannot accomodate such request we strive to locate guests as close as possible. We are in the process of updating all of our mattresses by the end of 2018.
par un voyageur
Publié le 13 août 2024
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Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mike,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
par un voyageur de JANESVILLE
Publié le 11 août 2024
After reading the reviews on our way to the hotel we ALMOST ditched it and stayed somewhere else. We are SO happy we didn't! The outside of the building looks like it has been redone and the landscaping flowers were a nice touch! Plenty of on site parking, which was great! The husband wife that checked us in were both super polite and friendly and check in was quick! Love that they offered us complimentary cold water! The sitting area to the right when you walk in looks to have been updated with cute furniture! Our room was nice/clean, it had new wood flooring, the bed was clean and made nicely. We liked the sink/vanity being seperate from the toilet/shower. TV, refrigerator, microwave and air conditioning worked great also! When we returned from our day we had a great conversation with the married couple (staff) again! Upon arriving we did not smell an odor that people have been complaining about, but when we came back we did and if you do your research it is from the mills in Kaukauna, which is no fault of the hotel. The smell was basically contained to the lobby area because of the door opening and closing and did not smell at all in our room! Breakfast was a normal continental breakfast and the presentation was nice! We enjoyed our stay and would definitely return! Thanks Days Inn!
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear LISA,Thank you for sharing your experience. We’re thrilled to hear that you enjoyed your stay and that the staff, cleanliness, and amenities exceeded your expectations. It’s great to know the new updates and landscaping contributed positively to your visit. We appreciate your understanding regarding the local odor and are glad it didn’t affect your room. Guest satisfaction is, of course, a big reward for our hospitality. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
There were holes in the walls and ceiling of the hall way. Door to the room stuck. Mold in the ceiling of the bathroom. No tongs at the “ continental breakfast” to retrieve food items.
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the maintenance issues, including the holes in the walls, the stuck door, and the mold in the bathroom. We're also sorry for the inconvenience with the continental breakfast. We will address these concerns with our maintenance and food service teams to improve our facilities and guest experience.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
We had a light coffee spill on the bed in the first of our two night stay. They wouldn’t replace the sheets for us because they said they don’t have any extra but then we still were charged an extra $55 for the coffee on the white bleached sheets. Rude service and overall poor unclean quality. Definitely not worth staring at. We drove to Appleton for a nicer room for our second night
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the inconvenience and poor service you experienced. It’s unacceptable that we charged you for something that should have been handled more appropriately, and we regret that you felt our response was rude. We will address this with our team to ensure better service and cleanliness in the future. We appreciate your comments and hope to improve.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jenny,Thanks for your visit to our hotel. Please say more about your stay, if we missed any mark in hospitality, looking at the rating of only 6-star. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
We had 2 rooms. One was good but the other one when we opened the refrigerator, there was a gallon of milk half empty in there and also a can of soda in the freezer that had exploded and some marinara sauce from Dominoes that was still left in there. Fridge was not cleaned out before we arrived in that room, guess that really upset me as I called to see if we could get an early check in and was informed we were not because cleaning would not be done by 1:30
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m sorry to hear about the condition of the refrigerator in one of your rooms. This isn’t the standard we strive for, and I appreciate you bringing it to our attention. We’ll address this with our housekeeping team to ensure it doesn’t happen again.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Andrew,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
par un voyageur
Needs updates badly!
Publié le 3 août 2024 sur HotelsPretty outdated hotel. Looks like they’ve trying to make some renovations (like the flooring), but the shower was very old. The sink water smelled terrible. The breakfast was sub par.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We appreciate you noting our efforts with renovations, though we're sorry to hear that the shower, sink water, and breakfast did not meet your expectations. We’re committed to improving our facilities and amenities, and your comments will help guide these efforts. We hope you’ll consider staying with us again in the future.Sincerely, Hotel Manager
