Avis Acker Vacation Homes & Suites

Thank you for choosing to stay with us. We are disappointed to see you only rated us 8 out of 10. Anything lower than a 10 actually lowers our review score. We always encourage guests to inform us during their stay if we do not exceed your expectations so that we can correct things.

Thank you so much for choosing to stay with us.

Thank you for choosing to stay with us. Thank you for your appreciation of our clean, quiet and comfortable rooms.

Thank you so much for choosing to stay at our home despite a crazy review. Thank you for taking the time to write a positive review.

Thank you so much for staying with us and taking time to write a great review.

Thank you for choosing to stay with us. Thank you for taking the time to submit a review score. We hope you will return again soon.

Sorry to hear you that you thought incorrectly the type of accommodation you rented. As correctly stated and advertised on the Hotels.com website: Key facts: Size, 3 apartments, Arranged over 2 floors. Room is accessed via exterior corridors. Connecting/adjoining rooms can be requested, subject to availability. Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer. Noise-free guestrooms cannot be guaranteed. We do NOT have any shared bathrooms or inside living space. We DO have private entrances, private rooms and suites. You possibly heard people from another suite, hallway or on the balcony which is normal in any accommodation. Prior to your arrival we did everything we could to accommodate you. We allowed you to cancel your first reservation for July 28th without penalty as you wanted to change to the July 29th instead. Because of your change the original room type (Panoramic Room 300 sq ft, 1 King Bed, Balcony, Lake View) was not available so this caused us to upgrade your room type to a $300+/night (at no extra cost to you) 2 bedroom suite 1,000 sq ft with full kitchen, dining, living room, laundry room, Balcony and Lake View. We left our home just minutes before you arrived and there were no strange smells. Most other people would try to notify someone immediately (not 6 days later) if they smelled burning plastic. We had already communicated with you at 3:08pm before your arrival so a quick call from you prior to you vacating at 10:06pm would have been appreciated as to clear up your incorrect thoughts. Yes, it's horribly uncomfortable, supremely creepy, off putting to open our home with comfortable accommodation to have a guest treat us like this in return. Yes, we are in the hills (up on a mountainside) with a lake and city view and most people appreciate this. The same night other guest gave us 10 review.