Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
Love the style and the view
by A traveller
Posted Sep. 17, 2024 on Hotels
I really enjoy the stay
Comment from Hotel Management
Sep. 17, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Richard - Thank you so much for your wonderful review! We're thrilled to hear you had such an enjoyable stay and rated us 10 out of 10. It was a pleasure having you with us, and we can’t wait to welcome you back for another fantastic visit!
by A traveller
Posted Sep. 15, 2024 on Expedia
Reserved for five nights. Our first day we left early in the morning and returned at 4:30 in the afternoon to our room, which was not cleaned or made up. Very disappointing considering what we paid for a king suite lakefront room. That being said, the manager made sure that our rooms were cleaned from that point forward. However, I will say the Dining staff were all very good, but Service a bit slow. Personally, I would not stay there again, however, their sister hotel Maestro was very nice and much more upscale. One thing to note is that there is major construction all around the lakefront hotels
Comment from Hotel Management
Sep. 16, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Howie - Thank you for taking the time to share your experience with us. We’re sorry to hear about the initial issues with your room not being cleaned upon your return. We understand how important this is, and we’re glad to hear our manager was able to address this promptly. We appreciate your kind words about our dining staff and apologize for the slow service you experienced. Your feedback helps us identify areas for improvement, and we’ll be reviewing this with our team. We also appreciate your note about the ongoing construction. We’re sorry for any inconvenience this may have caused and understand how it could impact your stay. We hope to have the opportunity to provide you with a better experience in the future.
by A traveller from Wichita
Posted Sep. 15, 2024 on Expedia
Super comfortable bed and pillows, and it’s great to have nice waterfront dining options on the premises.
Comment from Hotel Management
Sep. 16, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Elizabeth - Thank you for your wonderful 5-star review! We’re thrilled to hear you found the bed and pillows super comfortable and enjoyed the waterfront dining options we offer. Your positive feedback means a lot to us, and we’re excited to have the opportunity to welcome you back for another great stay.
by A traveller
Posted Sep. 14, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Harvey - Thank you so much for your incredible 5-star review! We’re delighted to hear you had such a positive experience and everything met or exceeded your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional visit.
by A traveller
Posted Sep. 12, 2024 on Expedia
Location was convenient for our time in Kelowna. The check-in was welcoming and positive. Our room had a beautiful view and great patio. The king bed was comfortable. The casual pub side of dining was very good. The service was on point. Our room could have been cleaner, the hallways should have definitely been cleaner. The hotel common bathrooms should have been cleaner. The service in the dining room could have been better.
Overall enjoyed our stay and thought it was reasonable value; however, we’ll consider other options next time.
Comment from Hotel Management
Sep. 12, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Michael - Thank you for taking the time to share your feedback. We’re pleased to hear you found our location convenient, enjoyed the welcoming check-in, and appreciated the beautiful view and comfortable king bed in your room. It’s also great to know you enjoyed the casual pub dining experience. However, we’re sorry to hear there were areas where we fell short of your expectations. Your comments regarding the cleanliness of the room, hallways, and common bathrooms have been noted, and we will address these issues with our team to ensure improvements are made. Additionally, we’ll review our dining service to enhance the experience for future guests. We appreciate your honest feedback and hope you’ll consider giving us another chance to provide you with a better experience in the future. Thank you again for staying with us.
by A traveller
Posted Sep. 9, 2024 on Expedia
Lakefront
Comment from Hotel Management
Sep. 10, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Drew - Thank you for your kind review! We’re delighted to hear you enjoyed the lake view—it’s one of our favorite features too. We’re glad you had a positive experience overall, and we truly appreciate your feedback. If there's anything we can improve upon to make your next stay a perfect 5-star experience, we’d love to hear your thoughts. We hope to welcome you back soon for another relaxing stay!
by A traveller
Posted Sep. 8, 2024 on Expedia
Love this Property!
Comment from Hotel Management
Sep. 9, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Karl - Thank you for the fantastic 5 out of 5 rating! We’re thrilled that you had a wonderful experience with us. We appreciate your support and look forward to welcoming you back for another great visit soon!
by A traveller
Posted Sep. 7, 2024 on Hotels
Comment from Hotel Management
Sep. 9, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Peter - Thank you for the great 8 out of 10 rating! We're glad to hear you enjoyed your experience and appreciate your feedback. We’ll continue working to make your next visit even better. Looking forward to welcoming you back soon!
by A traveller
Posted Sep. 5, 2024 on Expedia
This property has the most amazing view of the lake - you can sit outside on the patio and enjoy lovely drinks and great food! The rooms in the Arms wing of the hotel are very spacious. The restaurants are well staffed with friendly servers and diverse menus. Would definitely recommend and come back!
Comment from Hotel Management
Sep. 6, 2024 by Francheska - Assistant to the General Manager, Hotel Management
Hello Carol - Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the stunning lake view, the spacious rooms in the Arms wing, and the great food and drinks on our patio. It’s also fantastic to know that you found our staff friendly and our menus diverse. Your recommendation means a lot to us, and we’re delighted to hear that you’re looking forward to returning. We look forward to welcoming you back and providing another exceptional experience. Thank you again for your kind words!