Ratings based on 65 Guest Reviews
Hear it directly from our travellers
2.6 Room cleanliness
2.2 Service & staff
2.1 Room comfort
2.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 4, 2024 on Expedia
Comment from Hotel Management
Aug. 5, 2024 by Mary, Hotel Management
Thanks for your low point.I report to my boss .This is highest in a year high dement day We had 5 family or groups wanted this room , the rate you pay didnt change because this long weekend but turn out we felt sorry from your low point.Much more people wanted to take over this room.Infact pay more ex: 100 more in kelowna you will get what you like room to stay one night only , a short stay.low cost you get what you pay specially at down town locationWe think about your oppinion, is sad, we are here to help out one night only but ...Our policy will change we will have liment stay here for long weekend During non long weekend is fine but after your oppion we will change We wish more appreciated people stay more day so they pay less no issue if one night at long weekend we total change because your oppion .Like to stay at 5 start hotel will pay much more .up to 800 per night.Next time please order high cost stay you will be happy .Low cost for people in budget only .Kelowna is a high dement and high cost town .I got much much more appreciated people .....
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 29, 2024 by Mary, Hotel Management
Sorry for your responsesWhen you booked a budget twin room for 2 but wants stay for 3 will be very hard We offer you if you upgrade just pay a bit more for a room for 4 a biggest in the house also with 2 sofa TV A/C also a private bath for your groupBut you decide not to take this room You want a privide bathroom stay for 3 Paied for 2 also wanted for 3 do not wantted upgread this put us in very bad spots to help you ?Instade change room gave us a bad review ? Terrible ?No i hope you change and upgrade room so save some money You cancel the room we cant help more Sorry about this.Please book a room for more people not a budget room but a cost more room for more people .no hard feeling .People booked this twin room were happyed and come again just phone us.Down Town at low cost hostel save some money beside we are very clean and quite hostel.staying feel like a motel as they said.Thanks for understanding
by A traveller
Posted Oct. 28, 2022 on Expedia
The lady who runs this operation, Mary, is sketchy and unworthy of your trust. When checking in, all of our questions or comments were met with patronizing remarks or a dismissive and condescending laugh. We noticed there were no towels, and she told us if we want one they are $5 each to rent. After we checked in and paid our deposit we went out for dinner and when we returned to our room we saw that she (or someone with a key) had entered our room and gone through our belongings. We finally had enough of her and this place that we demanded our deposit back and left to find other accommodations.
Comment from Hotel Management
Oct. 28, 2022 by Mary, Hotel Management
You must be crazy ? If you did happen this you need to contact us and report to policy officer a must .We are tp close for 3 months we do not take business at all unless people who stay here before good people i mean who know our services come back to us .You will get lawyer mail to your door Bad people we never welcome making up story Bad people get bad stuffs happening to you all your life this is what we can see ....continued...People are dishonest try to get his way .God is watching ....
by A traveller
Posted Oct. 3, 2022 on Expedia
Did not stay. Staff refused to let me keep my valuable bike in my private room.
Comment from Hotel Management
Oct. 4, 2022 by Mary, Hotel Management
It is all accommodation policy in CanadaBicycle stay outside where bicycle stay yoy can lock them .Anyone who want to out bicycle inside room or building we are not welcome same as other place or accommodationsDo not come if you are not following policy
by A traveller
Posted Sep. 2, 2022 on Expedia
The Amenities are ancient; there is not even a table, the bed sheets are very rough and old, and the quilts are not clean. Worse than a cheap motel but more expensive. Unless you are a backpacker, this hostel is definitely not suitable for families and children. My family was very dissatisfied and had a terrible experience.
Comment from Hotel Management
Sep. 2, 2022 by Mary, Hotel Management
Sorry for your feelingWe are 2 starts only not a hotel We try to help people in a budget travelingIf you can pay more hotel in town from 300 to 700 per night just go for it We are very low cost Please not using your 5 starts eye to see us 2 starts only Kelowna is very expensive at accommodation.If you can pay more money please go for it Not just small amount at lower 100 to 179 per night at private room Dorm bed is much cheaper
by A traveller
Posted Aug. 28, 2022 on Expedia
Unique
Comment from Hotel Management
Aug. 31, 2022 by Mary, Hotel Management
It is very much appreciated and pleasure to meet you here.Take care Yours trulyMary
by A traveller
Posted Aug. 27, 2022 on Hotels
Comment from Hotel Management
Aug. 31, 2022 by Mary, Hotel Management
Very appteciated your stay hereMy pleasure to service you You take good care youself Yours trulyMary
by A traveller
Posted Aug. 21, 2022 on Expedia
by A traveller
Do NOT stay here! Unsafe and unclean!
Posted Aug. 5, 2022 on HotelsThis place should not be listed on this site. It isn’t clean nor is it safe. The room I was given was downstairs in the basement and the windows were not to code (couldn’t escape in a fire). Furthermore the musty smell in the basement was dismissed as “the sheets were put on damp”. People not staying there had the code to the building and were in visiting in the middle of the night. No refunds in spite of leaving after one night due to conditions.
Comment from Hotel Management
Aug. 5, 2022 by Mary, Hotel Management
It is not true
Window is up to code for size there are 2 windows one is small but the other one is bigger to code.they check them 2 years ago we had all widowers up to code.
This room we have booking people come every year for one year
Today book again but late we have one night for him and his friend only tomorrow they need to stay at different room they love the room at low cost no any issue at all
We had new floor and new painting at end of last year
Kelowna is not cheaper anymore for the room we charge still low cost
The money we made not enough to pay people who work here
Cleaner 25 per hour. To do her job .
Someone people not honest and do not care others even in the mid night they cant sleep and talk outside of your room this was what happen
They had their room but something need to talk and pick up wrong time and wrong area talked so bother you .
We checked during mid night at 3 am they saw me show up and not talking .
Sorry selfish people everywhere
by A traveller
Posted Aug. 3, 2022 on Expedia
no idea!
Comment from Hotel Management
Sep. 3, 2022 by Mary, Hotel Management
Thanks for your business
