Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 nov. 2024
Ended up getting bedbugs
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Guest Relations, Gestion de l’hôtel
Dear Heather,We appreciate your review and sincerely apologize for the issue you encountered. Please know that our facilities undergo extensive routine maintenance to avoid such concerns, and you can be confident that your comments will be investigated by our pest control specialist. We regret that you did not have a good experience with us and hope we can change your perceptions in the future.
par un voyageur
Red Lion - Kelso
Publié le 4 oct. 2024 sur HotelsCarpet was stained. Most of the lights didn't work. Bed was comfortable and TV worked. I've been coming to this hotel once or twice a year for over 20 years... every time I come back it has gotten a little worse. It was a great place to stay for 20 years ago.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We know that our furniture is outdated and well-used. We are working toward making the changes needed to provide our guests with a more luxurious visit. We appreciate your business and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
I am beyond disappointed. The room was so dirty! Downright disgusting. There’s no way housekeeping didn’t see the messes they left behind for future guests. I can’t believe this room was given a pass or seen as acceptable for guests. The trash and dust and leftover food was very obvious, right out in the open.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. We will be speaking with our housekeeping department to ensure incidents like this do not happen again. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur de Laveen
Publié le 1 oct. 2024 sur Expedia
Property seemed old. The bathroom had black mold (?) on the ceiling. The filter in the heat/AC unit was extremely dirty. Half the light fixtures didn’t work.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guest's reviews very seriously. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We know that our furniture is outdated and well-used. We are working toward making the changes needed to provide our guests with a more luxurious visit. We appreciate your business and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
This was excellent value. Desk staff were outstanding and very helpful with local directions and the check-in process.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
After making a reservation 3 weeks in advance of my stay to a "PET FRIENDLY" property I was left sitting in the reception for 30 minutes at 8:30 pm until your agent sauntered slowly in, only to find out you are NOT pet friendly ONLY dog friendly. I tried to explain that my show cat's feet would never touch to floor as I had brought a show cage. NO!!! and she wasn't nice about and didn't offer any help or alternatives when I asked for help. Now I have NO place to stay, it's 9 pm, after driving 8 hours to attend the cat show the next day. There were several events in the area and every place was booked.
I ended up sleeping in my car. I will never stay at any of your properties EVER again and will tell everyone I know about the abysmal treatment and false advertising your company puts out.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. Unfortunately, we do not allow cats in the hotel. We do have a policy that states this. It seems as though you have made the reservation through a third party who may not have their information posted correctly. We sincerely apologize for this and will be contacting them to be sure they update their information. We hope this issue can be resolved and forgiven.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Is dog friendly, but refused me because of my kitten. Need to change pet friendly to dogs only.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. Unfortunately, we do not allow cats in the hotel. We do have a policy that states this. It seems as though you have made the reservation through a third party who may not have their information posted correctly. We sincerely apologize for this and will be contacting them to be sure they update their information. We hope this issue can be resolved and forgiven.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
This property is OLD, dated, smells bad and in general poor condition. We ended up leaving at midnight, could not take the musty, old, moldy smell! The carpet was stained and filthy. The entire property is in dire need of a thorough cleaning and updating. Terrible experience.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We know that our furniture is outdated and well-used. We are working toward making the changes needed to provide our guests with a more luxurious visit. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 29 sept. 2024
BEWARE/ Not pet friendly. No cats. would not let me check in. Too late to cancel via Travelocity. So I had to pay over $200 for no stay.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. Unfortunately, we do not allow cats in the hotel. We do have a policy that states this. It seems as though you have made the reservation through a third party who may not have their information posted correctly. We sincerely apologize for this and will be contacting them to be sure they update their information. We hope this issue can be resolved and forgiven.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Fridge and microwave were filthy. Rips in carpet, dirty toilet, broken dresser and overall dusty.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We know that our furniture is outdated and well-used. We are working toward making the changes needed to provide our guests with a more luxurious visit. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
