Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
BEWARE/ Not pet friendly. No cats. would not let me check in. Too late to cancel via Travelocity. So I had to pay over $200 for no stay.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. Unfortunately, we do not allow cats in the hotel. We do have a policy that states this. It seems as though you have made the reservation through a third party who may not have their information posted correctly. We sincerely apologize for this and will be contacting them to be sure they update their information. We hope this issue can be resolved and forgiven.
par un voyageur
Publié le 9 sept. 2024
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Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, Feedback is welcomed and appreciated, and we are pleased that you chose to stay with us. Providing a seamless stay is what we are known for, Thank you for taking the time to reach out about your experience. Come back and stay with us again for a more enjoyable stay we know we can provide.
par un voyageur de Harrisburg
Publié le 19 août 2024
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sales Team., Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 19 août 2024
Happy with our stay thank you!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sales Team., Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 10 août 2024 sur Expedia
friendly staff quiet
Commentaires de Gestion de l’hôtel
15 août 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 7 août 2024 sur Expedia
There was some odd smell. Otherwise, evening else was great
Commentaires de Gestion de l’hôtel
15 août 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 7 août 2024 sur Expedia
Nice property, loved the hot tub. Would use this facility again.
Commentaires de Gestion de l’hôtel
15 août 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
par un voyageur
Publié le 7 août 2024 sur Expedia
There were ants all over the wall and nightstand. When we talked to the front desk They gave us a can of raid. I went back to the room sprayed the night stand and realized there were ants all over in the bed. We then asked to be moved to a different room. The new room had an ac that didn’t work as well as a toilet than ran constantly. The staff was not friendly at all. Breakfast the next day had milk that was over a week expired.
The advertised restaurant inside is no longer available.
The outside pool was nice.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Jessica,We sincerely apologize for your experience. What you have shared is unacceptable and in no way reflective of our values. Rest assured, your remarks will be discussed internally, and the respective teams will address your concerns. If there is any chance to welcome you back and change your perceptions, we would be thankful for it.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, Feedback is welcomed and appreciated, and we are pleased that you chose to stay with us. Providing a seamless stay is what we are known for, and it appears that yours was not as expected. Our team will ensure prompt service in all areas of our hotel, especially in the dining area. Thank you for taking the time to reach out about your experience. Come back and stay with us again for a more enjoyable stay we know we can provide.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Sales Team, Gestion de l’hôtel
Dear valued customer, we appreciate your business and are happy to hear you enjoyed your stay. We hope to see you again soon. Furthermore, we are currently undergoing an update to our location so some areas may be closed during the update. We look forward to the beautiful changes and hope to see you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
