Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Au-dessus de nos attentes
Publié le 13 juill. 2024 sur HotelsTout dire serait trop et certaines notes valent mieux que de longs mots
SERVICE et Disponibilité du personnel : 13/10
Propreté : 13/10
Nourriture : 9,75/10 (car pour les desserts "européens" c'est vrai que c'est difficile de satisfaire un français. Mais la possibilité de manger à toute heure (24/24h) c'était top
Chambres très bien. Salles de bains un peu petite mais fonctionnelles et ce n'est pas là on passe le plus de temps
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Relations, Gestion de l’hôtel
Cher Karim, Merci beaucoup d'avoir choisi notre hôtel. Votre aimable commentaire a fait plaisir à toute notre équipe. Nous espérons vous revoir prochainement. Salutations,
par un voyageur de Maisons-Alfort
Publié le 17 août 2023 sur Expedia
( )Excellent pour les familles. Perdonnel trés souriant et sympathique. Cuisine trop bonne et variée.
(-)La chambre n'est pas insonorisée.
Commentaires de Gestion de l’hôtel
18 août 2023 par Guest Relations, Gestion de l’hôtel
Dear Morsi,We would like to thank you for choosing a Crystal Flora Beach Resort and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again...Best Regards,Hotel Management
par un voyageur
Publié le 27 août 2021 sur Expedia
Lhotek
Commentaires de Gestion de l’hôtel
17 sept. 2021 par Guest Relations, Gestion de l’hôtel
Dear Myriam,
First of all thank you for taking the time to share your feedback. We are happy to know that you had a good vacation.
Looking forward to welcoming you here again.
Best regards
par un voyageur
Publié le 25 oct. 2019 sur Hotels
Pataugeoire pour enfants tres grand ,beaucoup de espaces et de jeux pour enfants . minidisco pour enfants et spectacle tous les soire...
Commentaires de Gestion de l’hôtel
27 oct. 2019 par Crystal Flora Beach Resort , Gestion de l’hôtel
Dear guest,
Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to hear that you enjoyed your holiday at the hotel.
We are looking forward to see you again.
Kind regards,
par un voyageur
Publié le 27 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2019 par Crystal Hotels, Gestion de l’hôtel
Dear Med Karam,
Thank you for your rating. We hope to see you again in our hotel.
Best regards
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par İBRAHİM ERSEK, Gestion de l’hôtel
Dear Guest, Thank you very much for choosing our hotel. Your kind comment made our entire team very happy. We look forward to welcoming you again. Regards,
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par İBRAHİM ERSEK, Gestion de l’hôtel
Dear Guest, Thank you very much for choosing our hotel. Your kind comment made our entire team very happy. We look forward to welcoming you again. Regards,
par un voyageur
1/10 review - nasty front desk worker
Publié le 22 oct. 2023 sur HotelsThe rating would have been 8/10 if not for one staff member working at the front reception desk. I’ll break my review into 1/10 vs 8/10
1/10 - When we arrived to your deluxe 2 bedroom, we noticed the air conditioning was not working in one of the rooms. We notified the man, who appeared to be the manager. He said that I had the balancing door open so it didn’t feel like the air was working. I told him there was not balancy in that room. He proceeded to argue with me saying there was one. I tried to explain that there weee 2 bedrooms, one of which had a balcony and one did not. He was very nasty. He agreed to have someone come look at our room. The maintenance man said it was not working and seemed to be an electrical issue. We went back to that manager and he said we could switch rooms and check the air conditioner first to ensure it was working. The next room he showed us was extremely tiny and not the space we paid for. He said we paid for a family 2 bedroom not a deluxe 2 bedroom. Both his and my invoices clearly said deluxe 2 bedrooms. I have no idea what his problem was. We chose to stay in the larger one with the broken AC because we needed the extra space. The said someone would fix the broken AC the next day. No one ever did even after inquiring about it again. This front desk working is a disgrace. The AC was NEVER fixed.
8/10 - the rest of the staff (excluding front desk reception) were very kind and welcoming. Very clean facilities.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Guest Relations, Gestion de l’hôtel
Dear guest,First of all, we would like to thank you for taking your precious time to share your opinions about your vacation.As Crystal Flora Beach Resort, our aim is to renew ourselves day by day and to elevate our service quality to higher levels. In this sense, we believe that the criticisms and suggestions from you, will contribute positively to the work that we will do as management. Hope to welcome you soon and make you experience a better vacation. Sincerely
par un voyageur
Publié le 20 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 mai 2023 par Guest Relations, Gestion de l’hôtel
Değerli Misafirimiz, Nazik değerlendirmeniz tüm ekibimizi çok mutlu etti. Sizleri tekrar ağırlamayı sabırsızlıkla bekliyoruz. Sağlık ve esenlikler dileriz. Saygılarımızla, Crystal Flora Beach Resort Ailesi
par un voyageur
Family-friendly all inclusive resort in Kemer
Publié le 19 oct. 2022 sur HotelsCommentaires de Gestion de l’hôtel
21 oct. 2022 par Guest Relations, Gestion de l’hôtel
Dear Pavel,Thank you for choosing us and taking your valuable time to share your feedback. We are glad that you are satisfied with service and facilities.Looking forward to welcome you and your lovely family here again.Best regards,İbrahim ERSEKGuest Relations Manager
