Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Dear Our Guest,We would like to express our regret for your low rating without any feedback after your stay in our hotel. If there are any troubleshooting issues for you or issues you would like to share, we kindly ask you to give us the opportunity by contacting us at the number below. Your satisfaction and comfort is our priority. We look forward to dealing with your feedback and discussing it with you in more detail.Kind Regards,Daima Biz Hotel
par un voyageur
avis
Publié le 23 mai 2018 sur Expediaune semaine de vacances dans un 5 étoiles qui n'en fait réellement que 2 en France pour la partie hôtellerie et pire pour les repas avec des buffets plus que bizarre et mal repartis. Il faut être présent directement a l'ouverture des repas car sinon vous n'aurez plus que les restes et ils ne seront pas forcement agréables!!!
Réellement le SEUL point positif de cet hôtel c'est les piscines qui sont grandes et bien entretenues pour le reste si vous voulez y aller c'est votre choix.
par un voyageur
Publié le 6 août 2024 sur Expedia
Schlechte Bewertung für Daima Biz
Unser Aufenthalt war eine große Enttäuschung. So etwas haben wir bisher noch nicht erlebt. Schon bei der Ankunft war klar, dass das Hotel nicht unseren Erwartungen entsprach. Trotz einer Buchung für ein Zimmer mit Meerblick über Expedia, erhielten wir ein Zimmer ohne diesen Blick. Die Rezeption behauptete, der Fehler läge bei Expedia, da es in diesem Hotel keine Familiensuiten mit Meerblick gäbe.
Das Hotel war insgesamt in einem miserablen Zustand: Der Weg zum Zimmer war schmutzig, das Personal unfreundlich und nicht hilfsbereit. Unser Zimmer roch unangenehm und die Klimaanlage funktionierte nicht richtig, es war entweder zu kalt oder nicht kühl genug. Die Reinigung erfolgte je nach Wunsch, wobei das Zimmer weiterhin dreckig blieb und die Handtücher fleckig waren.
Besonders störend war die unhygienische Situation am großen Swimmingpool, wo verstopfte Toiletten zu überschwemmten Bereichen führten, die Gäste barfuß betreten mussten. Das Personal reagierte darauf nicht angemessen.
Die Buchung über eine Website führte dazu, dass wir keine ordnungsgemäße Reisebestätigung oder Rechnung erhielten. Erst nach mehrmaligem Nachfragen wurde uns eine Quittung ausgehändigt.
Was besonders enttäuschend war, war die fehlende Gastfreundschaft. In der Türkei ist Gastfreundschaft normalerweise eine Selbstverständlichkeit, aber in diesem Hotel war sie überhaupt nicht vorhanden. Das hat uns das Gefühl gegeben, fremd im eigenen Land zu sein.
Commentaires de Gestion de l’hôtel
7 août 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Sayın Misafirimiz,Öncelikle, yaşadığınız olumsuz deneyim için derin üzüntülerimizi belirtmek isteriz. Müşteri memnuniyeti bizim için en öncelikli konudur ve sizin deneyiminizden duyduğumuz üzüntüyü dikkate alarak, yaşadığınız tüm olumsuzluklarla ilgili detaylı bir inceleme yapacağız.Expedia üzerinden yapılan rezervasyonunuzla ilgili yaşanan karışıklık için gereken adımları atacağımızdan emin olabilirsiniz. Otelimizin sunduğu hizmet kalitesinin altında kaldığınızı hissetmeniz bizi derinden üzmektedir. Yaşadığınız tüm olumsuzluklar için özür diler ve bu tür durumların bir daha yaşanmaması için gerekli önlemleri alacağımızı taahhüt ederiz.Siz değerli misafirlerimizin memnuniyeti bizim için son derece önemlidir. Yaşadığınız deneyimin, hizmet anlayışımızın dışında olduğunu kabul ediyor ve bir daha ki ziyaretinizde sizlere daha iyi bir deneyim sunabilmek için çalışacağımızı belirtmek istiyoruz.Saygılarımızla,Daima Biz Hotel
par un voyageur
Publié le 20 juill. 2024 sur Expedia
very nice and very fun
Commentaires de Gestion de l’hôtel
3 août 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Dear Gokhan,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay and found our hotel both pleasant and entertaining. We look forward to welcoming you back soon.Best Regards,Daima Biz Hotel
par un voyageur
Publié le 15 juill. 2024 sur Expedia
It was a good place to have a holiday with our kids.
Fine rooms. Ok food at the restaurant. Nice water park, beach and pool at the hotel.
Bit hard to talk to the hotel workers, they were very pore at talking English.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Dear Christina,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your holiday with your children and found our rooms comfortable. We appreciate your compliments on our water park, beach, and pool facilities.We apologize for any inconvenience caused by the language barrier with our staff. We are continuously working to improve our communication skills to better serve our international guests.We hope to welcome you back again soon for another enjoyable stay.Best regards,
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Değerli Misafirimiz İbrahim Bey,Otelimizde geçirdiğiniz süre boyunca paylaştığınız güzel puanlama ve değerli yorumlarınız için çok teşekkür ederiz! Sizin gibi kıymetli misafirlerimizin memnuniyeti, bizim için en büyük ödüldür.Gösterdiğiniz ilgi ve memnuniyetiniz, bizleri daha da motive ediyor ve hizmet kalitemizi her geçen gün geliştirmemize yardımcı oluyor. Otelimizin konsepti, yemek seçenekleri ve personelimizin misafirperverliği gibi unsurlardan memnun kaldığınızı duymak bizi gerçekten mutlu etti.Sizleri tekrar otelimizde ağırlamak ve unutulmaz bir konaklama deneyimi sunmak için sabırsızlanıyoruz. Size ve sevdiklerinize sağlık dolu günler diler, bir sonraki ziyaretinizde yeniden görüşmeyi umarız.SaygılarımızlaDaima Biz Hotel
par un voyageur
Publié le 28 juin 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
30 juin 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Dear Our Guest,We would like to express our regret for your low rating and feedback after your stay in our hotel. If there are any troubleshooting issues for you or issues you would like to share, we kindly ask you to give us the opportunity to contact us. Your satisfaction and comfort is our priority. We look forward to dealing with your feedback and discussing it with you in more detail.Regards,Daima Biz Hotel
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juin 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Dear Our Guest,Above all things, we wish you always good, always happy days. Daima Biz Hotels offers a completely new concept of services with improved quality and a professional management team. We are sorry for the inconvenience you encountered. We, as Daima Biz Hotels, would like to compensate for our mistakes, we will be very glad if you reach us through the contacts from our website so that we can provide information about the special privileges and discounts that will offer to you. Your feedback always motivates us to improve, thank you for your valuable time.Warmest RegardsDaima Biz Hotel
par un voyageur
Terrible Stay at Daima Biz Hotel (5 star Hotel?)
Publié le 4 sept. 2019 sur HotelsTwo seperated bed, very small and dirty room that is not seen at the web site of the hotel and agent's web sites...be careful about this hotel! If you have any problem should know that no one is going to help you. The hotel stuff will recomend you to communicate with your agent (like hotels.com or expedia etc). They have 2 diffrent type of building. One good one bad. If the good full then you be in the bad but you can not know which one are you going to be..because only good one in the web sites...
I have very bad experience with this hotel. I dont recomended..
Hotels.com should do its job and protect its customer's satisfaction before earning money. Easy comes easy go!
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Daima Biz Hotel Family, Gestion de l’hôtel
Dear Alp,We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the room condition and allocation process is important to us, and we regret that it did not meet your expectations.Please rest assured that we take your comments seriously and will review them with our team to ensure improvements are made where necessary. We strive to provide accurate information about our accommodations on all platforms, and we apologize if there was any discrepancy.Regarding communication and support, we regret any misunderstanding and appreciate your patience. We always aim to assist our guests to the best of our ability and will work to enhance our service in this regard.We value your feedback as it helps us improve our guest experience. We hope to have the opportunity to regain your trust in the future.Best regards,Daima Biz Hotel
par un voyageur
Publié le 22 août 2019 sur Hotels
