Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Trip to Kendal
Publié le 24 août 2024 sur HotelsMy friend and I came to Kendal for an overnight stay and really enjoyed our time at the County Hotel. Staff were very helpful and friendly. Food was lovely and very reasonable. Would stay again.
par un voyageur
Publié le 5 août 2022 sur Expedia
This hotel scammed us. Despite booking and paying for a double room, they pretended Expedia had only booked a single…and said they had no rooms left. They told another couple arriving later the same evening the same lie. They had clearly rebooked our rooms as soon as they could charge a higher - peak season - rate.
Appalling - no one should stay here!
par un voyageur
Publié le 1 août 2022 sur Hotels
Awful experience at this hotel. We arrived and they told us that they had only received the booking as a single room
Commentaires de Gestion de l’hôtel
2 août 2022 par Alice, Gestion de l’hôtel
Hello. Thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible. We are sorry to hear you have cause to complain following your recent stay with us. We agree that the issues encountered are not acceptable and we would like to reassure you that we are making every effort, in all areas, to make sure that these issues are resolved. Thank you for choosing to book with us at The County Hotel in Kendal and we hope you will consider booking with us again in the future!
par un voyageur
Publié le 1 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2022 par Alice, Gestion de l’hôtel
Hello Robin, thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible. We are pleased to hear you enjoyed your stay with us and we are proud of our staff for helping to make your stay with us a good one! Thank you for booking with us at the County Hotel in Kendal and we hope to see you again in the future!
par un voyageur
Publié le 30 juill. 2022 sur Expedia
Very disappointing. Seriously needs to be much cleaner. Numerous cigarette butts and debris at the front entrance. Restaurant dirty cutlery and poor hygiene.
Commentaires de Gestion de l’hôtel
2 août 2022 par Alice, Gestion de l’hôtel
Hello Kim, thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible. We are sorry to hear you have cause to complain following your recent stay with us, we always encourage our guests to come to reception with any issues they may be having and we will always do our best to fix them. We agree that the issues encountered are not acceptable and we would like to reassure you that we are making every effort, in all areas, to make sure these issues are resolved. Our team are determined to turn things around and ensure improvements are made across the board. Thank you for choosing to book with us at The County Hotel in Kendal and we hope you will consider booking with us again in the future!
par un voyageur
Publié le 10 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2022 par Alice, Gestion de l’hôtel
Hello Rune, thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible. We are sorry to hear you have cause to complain following your recent stay with us, we do always encourage our guests to come to the reception desk with any issues they may be having and we always do our best to find a solution. Thank you for choosing to book with us at The County Hotel in Kendal and we hope to see you again in the future!
par un voyageur
Lovely quiet night in a very clean room.
Publié le 25 juin 2022 sur HotelsThe County Hotel Receptionist was very,very helpful, checking that I knew where to find the free car parking across the road from the hotel.
I thought the room might be rather noisy, with an extract fan outside the window. The Receptionist was able to reassure me that this was the kitchen extractor which would be turned off by 21.00. It was, and I had a lovely quiet night in a very clean room.
Commentaires de Gestion de l’hôtel
29 juin 2022 par Alice, Gestion de l’hôtel
Hello Richard,
Thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible. We are pleased to hear you enjoyed your stay with us and we are very proud of our staff for helping to make your stay with us a good one! Thank you for choosing to book with us at The County Hotel in Kendal and we hope to see you again in the future!
par un voyageur de Tibshelf
Publié le 25 juin 2022 sur Expedia
The rooms were clean enough. On the small side. The bed was comfortable. Pillows could have been better.
People should be made aware this hotel is partnered with a tour bus company. So anyone booked with the tour gets priority over other guests. Which if you don’t know this before booking, I don’t think it’s fair.
When we arrived there was already two tour buses of people there. They had access to the restaurant and bar area. There was entertainment which you could hear right throughout the hotel. So if you wanted an early night, forget about it.
We were only given a half hour time slot for breakfast. 9-9:30. So if you wanted to have an early start, it wasn’t happening.
The breakfast staff were abrasive. They got my order wrong and mine didn’t arrive until nearly everyone else at my tables was done. We all said the food was not very hot. The choice of food wasn’t the best unless you like very basic food. My fathers bread was dripping with grease. Probably would have had a better breakfast from Greggs.
The doors in the hotel need the catches fixed, as all you hear first thing in the morning and at night is slamming doors.
I don’t recommend this place nor would we stay here again.
Commentaires de Gestion de l’hôtel
29 juin 2022 par Alice, Gestion de l’hôtel
Hello Kayleigh,
Thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible! We are sorry to hear you have cause to complain following you recent stay with us, we always encourage our guests to come to reception with any issues they may be having and we will always do our best to find a solution. We agree that the issues encountered are not acceptable and we would like to reassure you that we are making every effort, in all areas, to make sure these issues are resolved. Our team are determined to turn things around and ensure improvements are made across the board. Thank you for choosing to book with us at The County Hotel in Kendal and we hope you will consider booking with us again in the future!
par un voyageur
Publié le 12 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2022 par Alice, Gestion de l’hôtel
Hello Graham, thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible! We are very pleased to hear you enjoyed your stay and we are very proud of our staff for helping to make you stay with us a good one! Thank you for choosing to book with us at The County Hotel in Kendal and we hope to see you again in the future!
par un voyageur
Publié le 12 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2022 par Alice, Gestion de l’hôtel
Hello Jackie, thank you for taking the time to leave a review for us, we appreciate all the feedback we receive from our guests as we are always striving to make your stay with us as pleasant as possible. We are pleased to hear you enjoyed your stay with us and we are very proud of our staff for helping to make your stay with us a good one! Thank you for choosing to book with us at The County Hotel in Kendal and we hope to see you again in the future!