Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Very nice place
Commentaires de Gestion de l’hôtel
29 sept. 2024 par GM, Gestion de l’hôtel
Dear Eulalia,Thank you for sharing your feedback with us about your recent stay at the Holiday Inn Express Kenedy, an IHG Hotel. We're thrilled to hear that you found our hotel to be very nice and appreciate your kind words! We hope to host you again very soon at Holiday Inn Express Kenedy, an IHG Hotel.Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
smelled horrible
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Hello Robert,Thank you for sharing your feedback on your stay at Holiday Inn Express Kenedy, an IHG Hotel. We apologize for any unpleasant odors you may have encountered.We will investigate the issue and take appropriate measures to ensure a more comfortable experience for future guests. We look forward to welcoming you back soon at Holiday Inn Express Kenedy, an IHG Hotel.Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
We reserved this hotel through a third party site and that third party claimed this hotel was in the search area we were looking for. They never showed us the address of the hotel for us to look it until AFTER we’d booked the hotel. So after we booked and got the confirmation email the address ended up not being where the search said it was. So we tried to cancel via Expedia. They contacted the hotel and the hotel refused to cancel. Even though the reservation was only made less than 10 minutes prior and under false location!! So we attempted to dispute with the CC company too. This hotel is garbage for not canceling the reservation without charging. For something that was not our fault.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Hello Anna,Thank you for sharing your feedback with us. We’re sorry to hear about the issues you experienced with the reservation process and cancellation at Holiday Inn Express Kenedy. We understand how frustrating this must have been and will review this situation with our team to ensure better handling in the future. We appreciate your input and hope for the opportunity to provide a more satisfactory experience. We hope to host you again very soon at Holiday Inn Express Kenedy, an IHG Hotel.Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par GM, Gestion de l’hôtel
Dear Johnny B,Thank you for your high rating score! Your positive response is very encouraging and motivates us to keep delivering excellent service. We look forward to welcoming you back soon at Holiday Inn Express Kenedy, an IHG Hotel.Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 6 juin 2024 sur Hotels
No shower curtain or bathroom floor mats
Commentaires de Gestion de l’hôtel
23 juin 2024 par GM, Gestion de l’hôtel
Hey Arnold,Thank you for sharing your feedback with us. We apologize for the missing shower curtain and floor mats; we'll address this issue promptly. We hope to see you again soon at Holiday Inn Express Kenedy, an IHG Hotel.Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Great
Publié le 26 mai 2024 sur HotelsGreat stay, great service
Commentaires de Gestion de l’hôtel
23 juin 2024 par GM, Gestion de l’hôtel
Dear Robin,Thank you for sharing your feedback with us. We're thrilled to hear you enjoyed your stay and appreciated our service!Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 4 mai 2024 sur Expedia
Gym needed more equipment
Commentaires de Gestion de l’hôtel
23 juin 2024 par GM, Gestion de l’hôtel
Hello Joe,Thank you for sharing your feedback with us. We appreciate your suggestion and will look into adding more equipment to our gym. We hope to see you again soon at Holiday Inn Express Kenedy, an IHG Hotel.Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Breakfast was amazing and the staff was very nice ! They also served dinner and the night we had it was so good! Clean, safe, and well worth it!
Commentaires de Gestion de l’hôtel
23 juin 2024 par GM, Gestion de l’hôtel
Dear Lucia,Thank you for sharing your feedback with us. We're thrilled you enjoyed our breakfast, dinner, and friendly staff. We look forward to welcoming you back! Sincerely,Hotel General Manager.Holiday Inn Express Kenedy, an IHG Hotel.
par un voyageur
Publié le 9 avr. 2024 sur Expedia
My only issue on the first day i had no shower curtain, i did ask the housekeeper at the time, but nothing happened.
After deciding to stay an extra night i was put in a disabled room, no issues really but did not feel comfortable in the room.
par un voyageur
Publié le 31 mars 2024 sur Hotels
Average not impressed. Nails sticking out of the wall. No bulbs in lamp and nlight on the desktop.
