Note fondée sur 370 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jean. The staff and I at the Red Roof Inn Atlanta - Kennesaw State University appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Mason, We at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Ok place for one night, but clerk was unable to give us more than the 2 towels in the room as laundry was locked (there were 3 of us). Bed was very hard. Bathroom ceiling was peeling. Clean enough but wouldn’t want to stay longer.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Kim, It was good to see you participated in our guest survey after your recent stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. Though we were clean enough and ok for one night, you pointed out the hard bed, peeling bathroom ceiling, and limited towels dampened your experience and prompted a low scoring. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns. All the best in your future travels.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Antonio, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Kennesaw State University and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur de Marietta
Publié le 13 juill. 2024 sur Expedia
I reserved a Queen bed, spacious room, and it wasn't ready when I got their, I guy was still spreading the bed like he was in tge room before us. Because I didn't see what a ready housekeeper would have for cleaninessbelieve someone else was still in the room, and the bathroom was tiny, I couldn't hardly move inside, the Queen was a King bed; Me working on a furniture store can tell the difference between, twin bed, queen or king. I didn't like that room at all, the first time I got my room was reservation too and I get exactly what I asked for in...but it was clean inside
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Margo,Your 5/5 score and your comments regarding the cleanliness of the room at our RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY are appreciated. However, we apologize for any inconvenience caused, as you indicated that the room was still being cleaned when you arrived and that you felt it was too small to move around in. This is regrettable to see, and we apologize for any inconvenience this may have caused.We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 13 juill. 2024 sur Expedia
I had a non-smoking room, but it was very much smoked in for a very long time. The smell was strong and pervasive, and all the air fresheners in the world did not mask it. You could smell it while trying to go to sleep.
The room was neat, but there were many signs it was not well maintained (One faucet did not work, the toilet handle was semi broken, the faucet in the tub leaked constantly, etc.).
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Patrick,Thank you for leaving your feedback of our RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. Though you indicated that you found the room to be neat, you also mentioned that it was not well maintained and that it had a strong smokey odor. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will choose to stay with us again, so that we may improve your impression of our hotel. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Air conditioning is terrible and not strong enough to cool one room. Not the greatest property but you get what you pay for
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Todd,Thank you for choosing to stay at our RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. We are disappointed by your 2/5 score and your comments regarding the temperature of the AC. his is regrettable to hear as this is not an experience our guests usually have with us. Thank you for making us aware. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 juin 2024 sur Expedia
I did not mean to book a "smoking" room, and was agraid upon check-in that it would smell like smoke...but to my surprise, the room was VERY clean and the room smelled great! The front desk attendant was very nice and got us our reservation pulled up quickly and hassle free!
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Jordan, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY regarding the cleanliness and nice staff. I do apologize for the issue highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juin 2024 sur Expedia
It was decent and reasonable for the price
Commentaires de Gestion de l’hôtel
23 juin 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Raymond, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY regarding the reasonable pricing. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Widelène,I am pleased to have had you as our guest at our RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
