Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2024
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We strive to provide excellent service, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to contact us directly so we can address any concerns you may have.We hope to have the chance to improve your experience on a future visit.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Over all it was good. Didnt exceed expectations though. Breakfast had lots of options and not too busy. Room got made up and refreshed with clean towels without being asked for, which was nice. Enough parking and the only gal I spoke too was helpful and pleasant.
Room was a bit muggy smelling and I wish the black out curtains could be pulled closed or at least clipped closed. Could not sleep in.
Pillows were small and lumpy. Some nicer pillows would be nice.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed the breakfast options and appreciated our housekeeping service. It’s great to know that our staff made a positive impression on you.We also appreciate your suggestions regarding the room conditions. We’re sorry to hear about the muggy smell and the pillow comfort; we’re always looking for ways to improve, and your comments will help us enhance our guests’ experiences. We hope to welcome you back in the future for an even better stay!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Had to cancel my reservation due to car problems in the road. We tried to re-schedule with our paid money. Staff said only management could approve that request. I called back twice and was told mgmt would call me back. No one ever called me except a person called me at 1:30 AM to ask if we were going to show up. Again I explained the situation. They said management would call me. No one ever called me. I will never book with Baymont again
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you for your feedback. I’m sorry for the frustration you experienced. Since your reservation was made as a non-cancellable, non-refundable booking through a third party, it limits our ability to make changes. We always strive to assist our guests to the best of our ability, and I’m sorry that we couldn’t provide the support you needed in this situation. While I know this doesn’t change your experience, I appreciate your feedback and hope you might reconsider staying with us in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Easy access to the highway.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Our only complaint was the mattress on the bed. It was horrible. Full of lumps and very hard.Everything else was very nice.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you so much for your kind words! We take your feedback seriously and are working on the mattress issues to make it even better. We're glad to hear you found everything else to be nice. Your feedback means a lot to us!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The property is close to everything a traveler needs.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you so much for the review. We appreciate your feedback. We are glad you had a great experience.
par un voyageur de Reedsport
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you for the 5-star review! We’re so glad you had a great experience. We appreciate your support!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you so much for the fantastic review! We are glad you had a great experience. We hope to welcome you back soon.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
The desk staff and maids were fine. Maintenence needs to add soft close hinges so the doors dont slam ALL night. Bed was hard as floor. Guest talking and fighting loud late into the night without staff stopping them. Dogs barking from rooms without staff intervention. Got no sleep.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Lead, Gestion de l’hôtel
Thank you for your feedback. I’m glad our staff met your expectations, but I’m sorry to hear about the issues with noise and the bed comfort. We’ll address these concerns to improve future stays. We hope to have another opportunity to serve you better.
