Ratings based on 937 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 10, 2024
Comment from Hotel Management
Nov. 12, 2024 by Front Desk Lead, Hotel Management
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We strive to provide excellent service, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to contact us directly so we can address any concerns you may have.We hope to have the chance to improve your experience on a future visit.
by A traveller
Nice stopover
Posted Oct. 24, 2024 on HotelsFine hotel at a good price. Obviously an older facility that had been upgraded. Generally all nice. The hallway and stairs carpeting was old and had some dirt and stains. Breakfast was more than adequate.
Comment from Hotel Management
Nov. 4, 2024 by Front Desk Lead, Hotel Management
Thank you for your fantastic 10 out of 10 rating! We're glad you enjoyed your stay and found our hotel a good value. We appreciate your feedback about the carpeting and are working on improvements.We hope to welcome you back soon!
by A traveller
Posted Oct. 22, 2024 on Expedia
Comment from Hotel Management
Nov. 4, 2024 by Front Desk Lead, Hotel Management
Thank you for your review and for giving us a 4 out of 5 rating! We’re glad you had a positive experience and hope to see you again soon. If you have any feedback to share, we’d love to hear it!
by A traveller
Posted Oct. 20, 2024 on Expedia
Property was under construction.
Comment from Hotel Management
Oct. 20, 2024 by Front Desk Lead, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay despite the ongoing construction. We truly appreciate your understanding as we work to improve our property. We look forward to welcoming you back to an even better experience once our enhancements are complete.
by A traveller
All good...except pillows.
Posted Oct. 13, 2024 on HotelsOur stay was good. Had been up for about 30 hours. Front desk staff was awesome. Only complaint was the pillows. Very very thin. 4 pillows equals 1 regular. Asked front desk for a couple extras, but they didn't have any available. Wife used 3 and I folded one in half.
Comment from Hotel Management
Oct. 16, 2024 by Front Desk Lead, Hotel Management
Thank you for taking the time to share your experience! We're glad to hear that you enjoyed your stay and found our front desk staff to be awesome. We truly appreciate your kind words.We’re sorry to hear that the pillows didn't meet your expectations. Your feedback is invaluable, and we’ll certainly look into enhancing our pillow options for future guests. We strive to provide the best comfort possible, and your insights help us improve.We hope to welcome you and your wife back for a more comfortable stay in the future!
by A traveller
Posted Oct. 12, 2024 on Expedia
Comment from Hotel Management
Oct. 16, 2024 by Front Desk Lead, Hotel Management
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. If you have any details to share, please reach out to us. We value your input and hope to improve.
by A traveller
Posted Oct. 12, 2024 on Expedia
Comment from Hotel Management
Oct. 17, 2024 by Front Desk Lead, Hotel Management
Thank you for your feedback. We’re sorry to hear about your experience. If you’d like to share more, please reach out to us. We look forward to welcoming you back in the future!
by A traveller
Posted Oct. 11, 2024 on Expedia
Comment from Hotel Management
Oct. 18, 2024 by Front Desk Lead, Hotel Management
Thank you for your feedback. We appreciate your honesty and are glad to hear you had some positives during your stay. We’re committed to improving and would love to know more about how we can enhance your experience next time.We hope to welcome you back soon!
by A traveller from Spokane Valley
Posted Oct. 9, 2024 on Expedia
The jacuzzi tub was unplugged. There were chunks of puke in the jets of the jacuzzi tub, glad I brought some YUK!. Found clothing tags from previous guests lying on our “clean towels”. The sauna was out of order and the hot tub had dirt and gravel all over the bottom.
The staff were extremely friendly and nice. Bed was comfy despite having holes in the sheets.
Comment from Hotel Management
Oct. 17, 2024 by Front Desk Lead, Hotel Management
Thank you for your feedback. We’re glad to hear that our staff provided friendly service and that you found the bed comfortable. However, we sincerely apologize for the issues you encountered with the jacuzzi tub, towels, sauna, and hot tub cleanliness. This is not the standard we strive for, and we will address these concerns with our team immediately.We appreciate your insights and hope to have the opportunity to provide you with a much better experience in the future.
by A traveller
Posted Oct. 7, 2024 on Expedia
Comment from Hotel Management
Oct. 16, 2024 by Front Desk Lead, Hotel Management
Thank you for the fantastic 5 star review! We're so happy you enjoyed your stay, and your feedback motivates us to keep providing excellent service. We look forward to seeing you again soon.
