Note fondée sur 584 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Customer service was awesome, room was clean, quiet. Pool was comfy. Breakfast had a variety of options, close to the even i attended.
par un voyageur
Publié le 26 août 2024 sur Hotels
In town for granddaughters sports event. Checked in late, had a good sleep and enjoyed the breakfast.
par un voyageur
Publié le 26 août 2024 sur Expedia
par un voyageur
Not worth the price
Publié le 13 août 2024 sur HotelsMy room key never worked more than once. I would have to go to the front desk to get a new one daily. When I would go to the front desk, they would give me all kinds of advice on how to fix the problem, which at first was helpful but then it got annoying by the 3rd and 4th days. My advice to you is to fi the problem! It is beyond inconvenient to go back and forth to the front desk for a key and in the world's slowest elevator.
Our first room did not have a flushing toilet. I asked for someone to come and fix it. The room man was sweating trying to plunge it for at least 45 minutes. We finally left him alone in the room. I had to ask twice or a different room with a working toilet.
Everything was hard... A hotel stay should be easy, convenient, make you feel at home, etc. This was not my experience.
The hotel has rust on metal, floors in the breezeways were leaning/slanting, chunks of wood coming off the trim, wallpaper bubbling up.
When a person is paying over $1800 for 4 nights, everything should work, be clean, flush, and room keys need to work. I will never stay here again,
Positives- super close to the beach and a great location, staff was friendly.
Commentaires de Gestion de l’hôtel
14 août 2024 par Cass Bowcutt, Gestion de l’hôtel
Hello Desere,Thank you for your feedback regarding your stay. I did want to touch base regarding this, I've reviewed your reservation in our system and saw that you were a guest for only one night and this review seems to be taking place over multiple nights. I just wanted to make sure that this stay with these issues took place at our property in Kennewick, Washington. Your review also mentions a beach, and while I wish we had one in town, we do not (unless you count the river). If this is indeed our property, please reach out to us the next time you've booked with Expedia, we'd like to make it up to you and discuss the issues you've experienced further. If you have any further questions or comments, do not hesitate to reach out!
par un voyageur
Publié le 7 août 2024 sur Expedia
par un voyageur
Publié le 30 juill. 2024 sur Expedia
We loved the costume service at the front desk and at the restaurant. So friendly and made us feel welcomed. Thank you for the great stay!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
par un voyageur de Pasco
Publié le 26 juill. 2024 sur Expedia
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Awesome stay!! Very clean... Staff was very pleasant & helpful. Will stay again in near future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Overall nice stay! Staff was nice, room was clean & comfy.
