Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par GM, Gestion de l’hôtel
Dear Mynor,Thank you for choosing Comfort Inn & Suites - Kenosha and taking the time to share your feedback. We're delighted to know that your experience with us was remarkable enough to earn a 4-star rating. Your satisfaction is our primary goal, and knowing we've achieved that brings us immense joy.Although you didn't mention any specific areas for improvement, we remain committed to enhancing our services and facilities. We appreciate your patronage and look forward to welcoming you back for an even more enjoyable stay where we can aim for that elusive 5th star. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par GM, Gestion de l’hôtel
Dear Amy,Thank you for taking the time to leave a 4-star review of your recent stay at Comfort Inn & Suites - Kenosha. We're thrilled to hear that you had a positive experience with us. Your feedback is invaluable as it helps us to continually improve our services and overall guest experience.We strive to provide our guests with an exceptional stay and we regret if we fell short in any area during your visit. Rest assured, we will take your feedback into account as we continually strive to improve our services and facilities. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par GM, Gestion de l’hôtel
Dear Jeffrey,Thank you so much for taking the time to leave us a 5-star rating. We are thrilled to know that you had a wonderful experience with us at Comfort Inn & Suites - Kenosha. We are committed to delivering exceptional services and amenities to all our guests, and it's heartening to see our efforts being recognized.We believe that every guest is special and we strive to provide a comfortable and memorable stay for everyone. We hope that your positive experience will bring you back to our hotel in the future. Your feedback is invaluable to us and will help us to continually improve and provide the best possible experience for our guests.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par GM, Gestion de l’hôtel
Dear Pang,Thank you for taking the time to rate your stay at Comfort Inn & Suites - Kenosha. We're thrilled to see that you gave us a perfect 10-star rating! Your satisfaction is our top priority and we're delighted to know that we were able to meet your expectations.We hope your stay with us was comfortable and enjoyable. Your positive feedback is greatly appreciated and serves as a wonderful testament to the high standards we aim to achieve for all our guests. We look forward to welcoming you back on your next visit to Kenosha.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Good place in Kenosha
Publié le 8 oct. 2024 sur HotelsWe got in late the first night and once we got in bed I'm pretty sure the sheets were not cleaned. They smelled like really bad body oder. It was too late when we realized it so we just pulled that loose sheet off and called them first thing in the morning. The front desk guy didn't say sorry or anything, he acted like I was disturbing him. When the cleaned crew stopped by, they were very nice and said they would change the whole bed. The jetted tub in the room was nice but took forever to drain. It could have used a good cleaning too. The bed overall was comfortable. The towels were all new and super soft. The breakfast was not really good but there is a Cracker Barrel right next door which was really nice. Its located in a vey good spot close to many things. Also a great restaurant is real close called The Brat Stop. Highly recommend that!
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM, Gestion de l’hôtel
Dear Angela,Thank you for taking the time to share your recent experience at Comfort Inn & Suites - Kenosha. We are glad to hear that you found our location convenient and enjoyed our jetted tub and comfortable bed. We also appreciate your positive remarks about our soft, new towels and the nearby restaurant recommendations.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the sheets and the tub. We take such matters seriously and your feedback has been shared with our housekeeping team to ensure this is an isolated incident. We are also sorry to hear about your interaction with our front desk staff. Your comments will help us improve our customer service and overall guest experience. We hope you will consider staying with us again, so that we can provide a better experience.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear John,Thank you for taking the time to rate us with a perfect 10-star review. Your positive feedback truly brightens our day and it is indeed a pleasure to learn that we were able to exceed your expectations during your stay at Comfort Inn & Suites - Kenosha.We are committed to providing our guests with the highest level of service and your recognition serves as great motivation for our team. We look forward to welcoming you back soon, promising another stellar experience. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Alyssa,Thank you for taking the time to rate your stay at Comfort Inn & Suites - Kenosha. We are thrilled to see your 8-star rating and are glad to know you enjoyed your time with us. Your support and feedback inspire us to continue providing the best possible accommodation experience for our guests.We also acknowledge that there might be areas where we can improve, as we strive for the perfect 10. If you have any specific suggestions or comments, we would be delighted to hear them. Your insights are invaluable to our constant pursuit of excellence and we look forward to welcoming you back for an even better experience on your next visit.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par GM, Gestion de l’hôtel
Dear Patrick,Thank you for choosing Comfort Inn & Suites - Kenosha and for taking the time to share your experience with us. We are thrilled to know that you enjoyed your stay and our team was able to provide you with the exceptional service that we strive for. Your positive feedback serves as a great motivation for our staff to continue delivering top-notch services to our valued guests like yourself. We look forward to welcoming you back on your next visit to Kenosha. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par GM, Gestion de l’hôtel
Dear Philip,We are thrilled to know that you had an enjoyable stay at Comfort Inn & Suites - Kenosha and we appreciate your 8-star rating. Our team is committed to providing an exceptional experience for our guests and your feedback is a valuable part of that process.We aim to surpass guest expectations and your review is an endorsement of our efforts. While we're glad to have met most of your expectations, we are keen to understand how we might have made your stay a perfect 10. We hope to see you again soon and have another opportunity to serve you better. Warm Regards,General ManagerComfort Inn & Suites - Kenosha
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Blood all over the bedspread, blood splatter on the shower walls, pubic hair on the floor of the bathroom. Air was broken in the room.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Jamie,Thank you for taking the time to leave a review about your recent stay with us. We deeply regret to learn that your experience did not meet the high standards of cleanliness and comfort we strive to uphold. Please accept our sincerest apologies for the issues you encountered in your room, and rest assured that we are taking your feedback very seriously.Our team is committed to providing an excellent stay for all our guests, and we are truly sorry that we fell short in your case. We are taking immediate steps to address these issues and have already alerted our housekeeping and maintenance teams to ensure a thorough review and rectification. We genuinely appreciate your feedback as it helps us to improve and offer better experiences for our guests in the future. We hope to have another opportunity to provide you with the exceptional stay you rightfully expect from us.Warm Regards,General ManagerComfort Inn & Suites - Kenosha
