Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Arabella, Gestion de l’hôtel
Dear Nathan,Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad to hear that you had an overall positive experience during your visit!If there's anything specific that you think could have made your stay even better, we would love to hear your thoughts. Your feedback helps us improve and ensure that every guest has a great experience.We hope to welcome you back to the Stella Hotel and Ballroom in the future!
par un voyageur
Not a good value for the exorbitant room rate
Publié le 25 août 2024 sur HotelsFirst of all, trying to get parking information from the front desk was extremely confusing. They kept telling us that parking was in the hotel building, not the building across the street, which we eventually figured out. The bed mattress and bed pillows were hard and extremely uncomfortable. Our room was on the first floor and I tried to utilize the ice machine on my floor. Empty. Went to tell hotel staff because I thought they might want to refill it. The desk attendant could not be bothered and told me to go all the way up to the 4th floor and get ice. I was disappointed with our overnight stay after reading “exceptional” reviews, and especially after paying what I paid for the one night stay. Both my husband and I give the hotel a C. The one bright point of our stay was walking down to the 1844 restaurant just to check it out and we engaged in a very nice conversation with the hostess at the desk who was very nice and helpful. The front desk staff needs more people like her.
Commentaires de Gestion de l’hôtel
28 août 2024 par Arabella, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your stay did not meet your expectations, especially considering the challenges you faced with parking, the comfort of the bed, and the ice machine situation. I apologize for any inconvenience you experienced and for the confusion regarding our parking instructions. Your comfort and satisfaction are very important to us, and I regret that we fell short in providing you with the exceptional experience we strive for.I will be sure to address your concerns with our front desk team to ensure we improve communication and provide better service in the future. I'm also sorry to hear that the bed and pillows were not comfortable for you, as we know how important a good night's sleep is.On a positive note, I'm glad to hear that you had a pleasant interaction at 1844 and enjoyed your time there. Your kind words about the hostess are much appreciated, and I'll be sure to pass along your compliments to her.We value your feedback and will use it to improve our services for future guests. If you decide to stay with us again, I hope we can provide you with a more comfortable and enjoyable experience.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Arabella, Gestion de l’hôtel
Dear Michael,Thank you so much for your perfect rating and kind review! We're thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and it means a lot to know that we met your expectations.We look forward to welcoming you back to the Stella Hotel and Ballroom for another great experience in the future!
par un voyageur
Publié le 25 août 2024 sur Hotels
Sehr angenehmer Aufenthalt. Das Hotel ist absolut empfehlenswert, sehr sauber und sehr schöne Zimmer.
Commentaires de Gestion de l’hôtel
25 août 2024 par Dawn, Gestion de l’hôtel
Thank you so much for your glowing review! We're thrilled to hear that you had a pleasant stay and that you enjoyed our clean and comfortable rooms. Your recommendation means the world to us. We look forward to welcoming you back to Stella Hotel and Ballroom in the future! Safe travels!
par un voyageur
Publié le 23 août 2024 sur Expedia
best place to stay very comfortable mattress and clean room super nice stuff
Commentaires de Gestion de l’hôtel
24 août 2024 par Dawn, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re delighted to hear that you found the Stella Hotel and Ballroom to be the best place to stay. It's great to know that you enjoyed the comfortable mattress, clean room, and friendly staff.We truly appreciate your kind words and hope to welcome you back for another wonderful stay soon!
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Dawn, Gestion de l’hôtel
Thank you for your perfect rating! We’re thrilled to know you had a great experience with us. Your positive feedback is very much appreciated, and we’re glad to hear that we met your expectations.We look forward to welcoming you back to the Stella Hotel and Ballroom soon!
par un voyageur
Publié le 21 août 2024 sur Expedia
Excellent Stay
Commentaires de Gestion de l’hôtel
24 août 2024 par Dawn, Gestion de l’hôtel
Thank you for your fantastic review! We're delighted to hear that you had an excellent stay with us. Your positive feedback means a lot to our team, and we’re so pleased that we could make your visit enjoyable.We look forward to welcoming you back to the Stella Hotel and Ballroom in the future!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Dawn, Gestion de l’hôtel
Thank you so much for your perfect rating! We are thrilled to hear that you had an excellent experience with us. Your positive feedback is greatly appreciated and will be shared with our staff, who strive to provide the best service possible.We hope to welcome you back to the Stella Hotel and Ballroom soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Nice place!
Commentaires de Gestion de l’hôtel
24 août 2024 par Dawn, Gestion de l’hôtel
Thank you for your great review! We’re happy to hear you enjoyed your stay and found our hotel to be a nice place. Your feedback is greatly appreciated, and we look forward to welcoming you back to the Stella Hotel and Ballroom soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
This is an historic building with beautiful decor and wonderful front porch dining. The beds are extremely comfortable. We also enjoyed the dining room happy hour. Wish the rooftop bar was open on Monday and Tuesday!
Commentaires de Gestion de l’hôtel
24 août 2024 par Dawn, Gestion de l’hôtel
Thank you for your wonderful review! We’re delighted to hear that you enjoyed the historic charm of our building, the beautiful decor, and the comfort of our beds. It’s also great to know you had a pleasant experience dining on the front porch and enjoyed the happy hour in our dining room.We appreciate your feedback regarding the rooftop bar's availability. We understand your disappointment, and we hope to have the opportunity to welcome you back when it's open.Thank you again for your kind words, and we hope to see you at the Stella Hotel and Ballroom soon!
