Note fondée sur 536 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sorel Tracy
Publié le 11 oct. 2022 sur Expedia
Le déjeuner ne valait pas chers
Commentaires de Gestion de l’hôtel
11 oct. 2022 par Guest Relations Management, Gestion de l’hôtel
Hello Danielle,I am happy that we met some of your needs and appreciate that you also let us know the areas in which we can continue to improve. Your feedback is helpful, we can benefit from your perspective on our accommodations, hospitality, and services. We will also share your feedback with our food and beverage team to see where we can improve our dining services. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience.
par un voyageur
Econo Lodge Kent
Publié le 15 avr. 2011 sur Hotelséquipement un peu viellot mais très bon marché
pour un couple et deux enfants,p'tit déj compris!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi vilma,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to learn more about your concerns so we can improve. Please feel free to reach out to us directly.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Open windows without screens, paint chipping throughout whole room. Urine stains on bed. Was given new mattress pad cover but was told it was after hours and we’d have to change the bed ourselves. Dusty/dirty floors. Shower was ice cold.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Scott,Thank you for bringing these concerns to our attention. We take all guest feedback seriously and regret that your experience fell short of expectations. Our team strives to provide clean and comfortable accommodations, and it's disappointing to hear that we missed the mark during your stay.Please know that we regularly inspect our rooms to ensure they meet our standards. While some amenities, such as bed changes after certain hours, may have limitations, we understand your frustration with the situation and will review our procedures to improve where possible. We also want to ensure our guests have a safe and comfortable environment, and we'll follow up on the maintenance issues you highlighted.We appreciate your patience and understanding and hope for another opportunity to serve you better in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
It was difficult to find uber
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Allan,Thank you for your feedback and for taking the time to share your experience. We noticed understand that finding an Uber was challenging during your stay. We're sorry for the inconvenience this may have caused.Your input is valuable, and we hope that your next visit will be more seamless. Should you need assistance with transportation in the future, please don’t hesitate to ask our front desk team for help.We appreciate your stay and hope to welcome you back soon.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Sticky stuff with glass stuck on the floor on edge of bed frame. Did nothing kept my money offered nothing I left
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kenneth,Thank you for your feedback. We regret to hear about the condition of the floor near the bed frame during your stay. Our housekeeping team is held to high standards, and we are sorry that this situation was not addressed to your satisfaction.Regarding your concerns about the handling of the issue, we strive to resolve any problems as quickly as possible to ensure a pleasant stay. We apologize if this was not the case during your visit and for any inconvenience caused.Thank you again for sharing your experience.
par un voyageur
Publié le 26 août 2024 sur Expedia
This econo lodge is an econo lodge. If you travel and know the meaning of that i will say the pool was warm enough for my son to have a good time and the rooms were good for the value. The desk man was nice.
Get some juice for kids for breakfast.. maybe put out some banana s... make sure you check it is full instead of empty. So overall meet our expectations for what we needed. Better than other econo lodge s and did the job.
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Alisha,Thank you for your feedback on your recent stay at [Hotel Name]. We're glad to hear that we met your expectations for an economical and comfortable stay.We appreciate your suggestions regarding the pool temperature and breakfast options. We'll take your feedback into consideration as we continue to improve our amenities and services.We hope to see you again soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
The whole hotel was completely nasty. I didn’t even get to sleep in it. I walked in to check the room out and there was bugs on the wall. The baseboards were falling off. It smelled really bad.
Commentaires de Gestion de l’hôtel
25 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sidena,Thank you for your feedback on your recent stay.We apologize for the unpleasant experience you encountered upon arrival. We strive to provide clean and comfortable accommodations to all our guests. We will investigate this matter further to prevent similar occurrences.We understand your decision to leave the hotel, and we appreciate you bringing these issues to our attention.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Nathan,Thank you for sharing your rating with us.We regret that your stay did not meet your expectations. Your feedback is important, even when it’s not accompanied by specific comments. If you have any particular concerns or details you’d like to share, please do not hesitate to reach out to us directly. We are committed to improving our services and addressing any issues our guests experience.Thank you for your feedback.
par un voyageur
Publié le 13 août 2024 sur Expedia
This place is so bad I thought I was on candid camera or something. The place is in shambles, it’s smells like an ashtray, rooms were not clean (used toilet paper behind bathroom door, hair in tub, sticky floors). The elevator only went up so you had to take the stairs down. No parking and noisy all night long. I tried to get a room elsewhere but everything in the area was sold out. So I pushed three and stayed one night. I tried to get a refund but the arrogant Indian fellow basically laughed in my face in an Indian polite way. I really don’t know how this place hasn’t been shut down by the health department. Lesson learned, pictures on the internet may not represent the reality of the situation. I hope this review saves someone from the horrible experience that I had.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Frank,Thank you for sharing your feedback about your recent stay. We appreciate you taking the time to provide your perspective.We understand your disappointment with your experience. Your feedback regarding the cleanliness, maintenance, and overall condition of the property is concerning and will be thoroughly investigated. We apologize for any inconvenience caused by the elevator situation and the noise disturbances. Your comments about the front desk staff will also be addressed internally.We appreciate the opportunity to address your concerns.
