Note fondée sur 530 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Sorel Tracy
Publié le 11 oct. 2022 sur Expedia
Le déjeuner ne valait pas chers
Commentaires de Gestion de l’hôtel
11 oct. 2022 par Guest Relations Management, Gestion de l’hôtel
Hello Danielle,I am happy that we met some of your needs and appreciate that you also let us know the areas in which we can continue to improve. Your feedback is helpful, we can benefit from your perspective on our accommodations, hospitality, and services. We will also share your feedback with our food and beverage team to see where we can improve our dining services. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience.
par un voyageur
Econo Lodge Kent
Publié le 15 avr. 2011 sur Hotelséquipement un peu viellot mais très bon marché
pour un couple et deux enfants,p'tit déj compris!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Nathan,Thank you for sharing your rating with us.We regret that your stay did not meet your expectations. Your feedback is important, even when it’s not accompanied by specific comments. If you have any particular concerns or details you’d like to share, please do not hesitate to reach out to us directly. We are committed to improving our services and addressing any issues our guests experience.Thank you for your feedback.
par un voyageur
Publié le 13 août 2024 sur Expedia
This place is so bad I thought I was on candid camera or something. The place is in shambles, it’s smells like an ashtray, rooms were not clean (used toilet paper behind bathroom door, hair in tub, sticky floors). The elevator only went up so you had to take the stairs down. No parking and noisy all night long. I tried to get a room elsewhere but everything in the area was sold out. So I pushed three and stayed one night. I tried to get a refund but the arrogant Indian fellow basically laughed in my face in an Indian polite way. I really don’t know how this place hasn’t been shut down by the health department. Lesson learned, pictures on the internet may not represent the reality of the situation. I hope this review saves someone from the horrible experience that I had.
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Frank,Thank you for sharing your feedback about your recent stay. We appreciate you taking the time to provide your perspective.We understand your disappointment with your experience. Your feedback regarding the cleanliness, maintenance, and overall condition of the property is concerning and will be thoroughly investigated. We apologize for any inconvenience caused by the elevator situation and the noise disturbances. Your comments about the front desk staff will also be addressed internally.We appreciate the opportunity to address your concerns.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Erick,Thank you for taking the time to share your feedback about your recent stay. We're sorry to hear that your experience fell short of your expectations. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.
par un voyageur
Publié le 1 août 2024 sur Hotels
Unfortunately I chose this place because it was closest to my girlfriend’s house. However the stay was probably the worst hotel stay I’ve experienced yet. Front counter manager was yelling at all the guests in a very rude manner, went down to request housekeeping services and was told housekeeping had come already. Was showed a log but obviously housekeeping hadn’t come to our room. Trash was still in the bins and towels were still on the floor. When asking for new bedding the front desk manager said “we change the bedding only upon arrival” which upon request should be doable but he insisted he couldn’t because housekeeping had already left. Whole hotel smelled like cigarettes and I just couldn’t catch a break there. I wish I could give the place at least one nice thing to say but I just can’t seem to find a kind word. I’d love to be reimbursed for my stay if I could but I don’t think this is how it works. Anyways my struggle is another persons reason to stay away and that’s why I’m writing this review.
Commentaires de Gestion de l’hôtel
2 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Reid,Thank you for your feedback. I’m sorry to hear about your experience. The behavior you described from our front desk manager is concerning and will be addressed. Housekeeping logs should reflect accurate service, and we will review this. Bedding changes are available upon request, and we regret the misunderstanding. We’ll also investigate the issue with the cigarette smell. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Abi,Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any additional details you can provide about your stay. This will help us address any issues and improve our services. Please feel free to contact us directly if you have any further concerns or suggestions.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Drew,Thank you for taking the time to provide your rating. We value your feedback and would love to hear more about your experience to understand how we can improve. Please feel free to share any specific comments or suggestions.We hope to have the opportunity to welcome you back and provide a better experience in the future.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
We didn't stay. No refund. who would sleep there?
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi steve,Thank you for your feedback. We regret that your stay did not proceed as planned. For any issues related to refunds or booking concerns, please contact Expedia directly, as they handle such matters.We apologize for any inconvenience and hope you find a satisfactory resolution.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Selected specific room that did not match photos support didn’t help either will never book thru Expedia again.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Brandon,Thank you for your feedback. We apologize for any discrepancies between the room photos and your experience. We understand how important it is for expectations to match reality and are looking into this matter to improve our service.We regret that support did not meet your expectations and appreciate your feedback. If there is anything specific we can assist with, please let us know.Thank you for bringing this to our attention.
