Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Worst
Publié le 28 juin 2024 sur HotelsFilthy, huge stains on rug, pool not working, air conditioner was banging. Do not stay here.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Sheila,We're sorry to hear that you didn't have a good experience with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team is dedicated to making improvements where necessary, so we will be sure to discuss all of your comments internally. Please consider giving us another chance soon; we're confident that we can change your perceptions.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Its an older property but comfortable. Enjoyed staying a month to visit family and friends. Felt safe and taken care of the whole time
par un voyageur
Publié le 23 juin 2024 sur Expedia
Unfortunately a beautiful pool but was shut down waiting for inspections. Door to outside broke, ice machine broke but did give you a baggie of ice on request.
par un voyageur
Publié le 21 juin 2024 sur Expedia
I was in Ada for the NOVFA Firemen's Convention and this hotel was the closest one that allowed pets. I wish I could attach photos to show just how nasty the room was. I had a room for 2 nights room# 125 and there was a big rip in in the carpet by the bathroom, a hole in the bathroom ceiling where the vent should be, a large black spot on the ceiling in the bathroom, shower floor very nasty and dirty looking, light fixtures all had rust on them, no phone to even call the front desk. The next morning I asked to switch rooms which they did at 10am to room 121 but I never got to use it because I had to leave to rush my dog to the vet that was almost 3 hours away back home. They still charged me $100 for the second night. There web sight doesn’t have the option to leave a review so I hope people will see this one. Needless to say my dog had to be hospitalized for 2 nights.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations, Gestion de l’hôtel
Dear Tammy,Thank you for taking a moment to share your thoughts. Guest satisfaction is our top priority, and we are disappointed to hear about your recent experience with us. We appreciate you bringing these concerns to our attention; our maintenance and housekeeping teams will address these promptly. We are also sorry to hear about the situation that caused an early check-out, and we regret any inconvenience caused by our policies. Should your travels bring you back this way, we hope you will consider a return visit. We are confident we can deliver a better stay.
par un voyageur
Publié le 11 juin 2024 sur Hotels
par un voyageur
Publié le 6 juin 2024 sur Expedia
Room had not been cleaned thoroughly. No tissues in the tissue box. Half a roll of toilet paper was all that was in the room. Bathtub faucet was dripping and there was a razor blade laying on the sink.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Guest Relations , Gestion de l’hôtel
Dear Renea,Thank you for taking the time to let us know about your experience. Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Rest assured, we have spoken to our housekeeping team in this regard, and we hope to welcome you for a better stay in the future.
par un voyageur
Publié le 26 mai 2024 sur Hotels
par un voyageur
Publié le 24 mai 2024 sur Expedia
Not a lot of late night food options for delivery. No elevator to the second floor. Overall though it was a great stay. Bed was comfy, jacuzzi tub was hot (needed rinsed out though and jets didn't work) and the room was clean. Staff was friendly.
par un voyageur
Don’t stay here!
Publié le 22 mai 2024 sur HotelsI paid 170$ for a “suite” that consisted of a king bed, a chair, a jacuzzi tub, a filthy bathroom, one washcloth, two towels, and a bar of soap! The carpet was separating from the wall, cracks in the ceiling, mold in the bathroom. The pool was out of service. Breakfast consisted of off-brand stale cereal, stale bread, bagels, and some gallons of milk in a college dorm fridge. A/c units barely worked in the entire building (stairwells were stifling). $170!!!! By far worst and most expensive hotel I have ever stayed in. The pictures are absolute FALSE ADVERTISEMENT!!!!!! Staff was friendly but that’s about all this place has going for it!
Commentaires de Gestion de l’hôtel
25 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Ashley,It was our pleasure to provide friendly hospitality. Your comments will also aid us as we continue making improvements to our accommodations, and please accept our apologies for any aspect of your room that fell short of the quality stay we aim to provide. This will be reviewed immediately with the proper teams. We are grateful that you took the time to reach out and share your comments. Kind regards.
par un voyageur
Publié le 17 mai 2024 sur Expedia
Facility is very outdated but staff was nice
