Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Alameda
Publié le 31 juill. 2024 sur Expedia
No maintenance or upkeep has been done on this property in years but it is sadly the best option in town. Staff are kind and friendly.
par un voyageur
Underwelming, disappointing to Say the Least
Publié le 28 juill. 2024 sur HotelsStaff was courteous & as helpful as possible with many of my issues maintenance related. I reserved rooms at this property for the indoor pool which apparently has been out of service for quite some time due to a pump issue so, not great from start. I honestly did not want to stay with that discovery when checking in but, it would have been a late cancel so I would have been charged regardless. Rooms were quite smaller than pictures indicated and not cleaned well. Dust throughout carpet corners and found body spray on floor from previous guest. It was next to impossible to get into our room with keycard. Had to ask for new keys half dozen times and still took 5 minutes to get lock to engage 75% of the time, beyond annoying. The outer doors of the building required the keycard also but some supposed issue caused those to not work either meaning everytime went outside, had to walk around to front door then back down to rooms each time. Paying nearly $400 for 2 rooms/2 nights, roughly a third my monthly morgage, I expect more. I have to switch rooms to have a quarter of what any customer should get without question. Like i said, I did NOT want to check in but, who can afford to be charged for late cancel AND getting the rooms they still need? I would prefer a refund for my complete stay but, at minimum, I will NEVER stay at this property again. It was dirty, unkempt, falling apart, falsely advertised (amenities/rooms/pictures). Worst I've seen on Hotels.com to date. DISAPPOINTED
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Brian,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness or upkeep concerns during your visit, and we apologize for any disappointment in the availability of our amenities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Should you wish to discuss any billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will consider giving us another chance soon.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
par un voyageur
Do not stay here!
Publié le 1 juill. 2024 sur HotelsRoom was filthy and smelled. Air conditioning didn’t work and the refrigerator was barely cold. There was no silverware or bowls or milk for breakfast. Every time I went to the front desk, there was no one there. On the second night, I discovered that they were fleas in the carpet.
Do not recommend.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Guest Relations , Gestion de l’hôtel
It's unfortunate to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Do not stay here if you can avoid it
Publié le 30 juin 2024 sur HotelsThe only positive is that the staff is very friendly!!!
First thing we encountered was the pool being closed for repairs; apparently they have been dealing with an issue since December.
Then the security doors don’t get pulled shut because you can’t open some of them back up with your key.
When we got to the room, the mini refrigerator was broken and unplugged and we were needing to use the freezer.
We used the freezer of a travel mate’s room, but then they found a bed bug on their pillow and left!
We checked our room and did not come across any, but was paranoid the rest of the night!
The ice maker does not work. The staff has a countertop ice maker and has bags of ice for guests that need it.
The vent fan in our bathroom did not work.
The place reeked of pot.
They did have a nice continental breakfast laid out, but we chose not to have any.
I’m really not sure how this hotel has earned a 7 on hotels.com. The owner definitely has some work to do!
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Guest Relations, Gestion de l’hôtel
It is feedback like yours that aids our ongoing efforts to improve the guest experience. We always enjoy knowing where we are meeting expectations, such as the friendly hospitality you received from our team, but we greatly appreciate knowing where we can improve. Please accept our apologies for the issue with our amenities and the unavailability of our pool. While not typical, we hope you will consider staying with us again so we may show you a more improved experience.
par un voyageur
Publié le 30 juin 2024 sur Hotels
par un voyageur
Worst
Publié le 28 juin 2024 sur HotelsFilthy, huge stains on rug, pool not working, air conditioner was banging. Do not stay here.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Sheila,We're sorry to hear that you didn't have a good experience with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team is dedicated to making improvements where necessary, so we will be sure to discuss all of your comments internally. Please consider giving us another chance soon; we're confident that we can change your perceptions.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Its an older property but comfortable. Enjoyed staying a month to visit family and friends. Felt safe and taken care of the whole time
par un voyageur
Publié le 23 juin 2024 sur Expedia
Unfortunately a beautiful pool but was shut down waiting for inspections. Door to outside broke, ice machine broke but did give you a baggie of ice on request.
par un voyageur
Publié le 21 juin 2024 sur Expedia
I was in Ada for the NOVFA Firemen's Convention and this hotel was the closest one that allowed pets. I wish I could attach photos to show just how nasty the room was. I had a room for 2 nights room# 125 and there was a big rip in in the carpet by the bathroom, a hole in the bathroom ceiling where the vent should be, a large black spot on the ceiling in the bathroom, shower floor very nasty and dirty looking, light fixtures all had rust on them, no phone to even call the front desk. The next morning I asked to switch rooms which they did at 10am to room 121 but I never got to use it because I had to leave to rush my dog to the vet that was almost 3 hours away back home. They still charged me $100 for the second night. There web sight doesn’t have the option to leave a review so I hope people will see this one. Needless to say my dog had to be hospitalized for 2 nights.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Guest Relations, Gestion de l’hôtel
Dear Tammy,Thank you for taking a moment to share your thoughts. Guest satisfaction is our top priority, and we are disappointed to hear about your recent experience with us. We appreciate you bringing these concerns to our attention; our maintenance and housekeeping teams will address these promptly. We are also sorry to hear about the situation that caused an early check-out, and we regret any inconvenience caused by our policies. Should your travels bring you back this way, we hope you will consider a return visit. We are confident we can deliver a better stay.
