Note fondée sur 231 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Terrible!!! I’m fine with it not being updated, but not dirty!! It was disgusting.. ripped, stained carpet. Base board peeling off wall with mold all around it, no shower curtain! Missing exhaust fan, just a hole in the ceiling. Stained tub/shower, holes in the curtains and walls. We reserved to stay after a wedding, checked out instead no way I was sleeping in that bed, went 30 minutes to a Marysville hotel. The front desk lady did refund me in full after seemingly not surprised when she asked why we were leaving, “was there something wrong with the room”.. my response, “everything was wrong with the room!” It’s a shame that it’s in the shape it is being one of the only options in the area, happy to spend on small local business but not this one. do not book!!!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest Relations , Gestion de l’hôtel
Dear Kristine, We're sincerely disappointed to hear about your recent stay. This is never the experience we strive to provide our guests, and it falls far below our standards. We understand the importance of a clean, well-maintained environment, and we apologize for any lapse in this. Your comments have been shared with our housekeeping and maintenance teams for immediate improvement. Thank you for bringing these concerns to our attention so we may promptly address them. In the future, we hope you will consider giving us another chance to provide a better stay.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It seems to be an older facility with old furniture and carpet. It appears scruffy but it isn’t. The room and bathroom was clean and get cleaned every day. The carpet should be renewed then it would look and smell even better. Would stay there again.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
par un voyageur de Springfield
Publié le 7 sept. 2024 sur Expedia
The minute we stepped in, there was a strong tobacco odor. We made reservations well ahead of our stay and we were put on the 2 nd floor and they had no elevator. It was difficult for this 88 yr old to navigate the steps.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Marsha,Thank you for staying with us and for leaving your valuable feedback. While we do our best to honor room-type requests for reservations made on third-party sites, it is dependent on availability at check-in and, therefore, not guaranteed. We understand your frustration with the steps and we do apologize for the inconvenience. Additionally, we are a 100% smoke-free property, and we will determine how to better enforce our policy. Rest assured, we will address your feedback internally with housekeeping to ensure a clean, comfortable environment for all our guests.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
New management had just taken over 3 days prior to our stay. Advertised online as double queen beds, they were full beds. The pillows were more like couch throw pillows. We asked for more pillows and she kindly obliged. Breakfast was not what I expected. Som bagels, some bread, packaged oatmeal. When asked about suggestions, we advised of some eggs and sausage or bacon in some form. It is a nice quiet clean hotel. I feel like it was ok for the price point. I would have been more than willing to pay a bit more money for a bit more accommodations. The pool was nice, the kids enjoyed it. It was clean and well kept. The hotel is clean and well kept, just showing its age and lack of updates. I feel that the new management actually cares and given the resources, could be a great property. They are friendly and responsive. Quick to exceed any request.
par un voyageur
Dump
Publié le 18 août 2024 sur HotelsThis place was a dump. Nice people who worked there and it was clean but the facility was needing an upgrade for just about everything. Pool was closed for repair and roof was leaking.
Commentaires de Gestion de l’hôtel
22 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Janet,Thank you for taking the time to share your thoughts with our team. We are glad that you appreciated our team members. However, we are disheartened that we were unable to exceed all of your expectations. Your feedback is important to us, and we will be sure to share your feedback with our team as we work to enhance the guest experience. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
par un voyageur
Publié le 13 août 2024 sur Expedia
Everything was fine
par un voyageur
Publié le 12 août 2024 sur Expedia
Better Kept up than most big brand Hotels, would definitely return in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Ice machine broken, pool broken, some doors broken. Should close soon.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Patti,Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments regarding the ice machine, pool, and doors with our team to ensure these matters are in full working order swiftly. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
