Note fondée sur 225 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dump
Publié le 18 août 2024 sur HotelsThis place was a dump. Nice people who worked there and it was clean but the facility was needing an upgrade for just about everything. Pool was closed for repair and roof was leaking.
Commentaires de Gestion de l’hôtel
22 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Janet,Thank you for taking the time to share your thoughts with our team. We are glad that you appreciated our team members. However, we are disheartened that we were unable to exceed all of your expectations. Your feedback is important to us, and we will be sure to share your feedback with our team as we work to enhance the guest experience. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
par un voyageur
Publié le 13 août 2024 sur Expedia
Everything was fine
par un voyageur
Publié le 12 août 2024 sur Expedia
Better Kept up than most big brand Hotels, would definitely return in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Ice machine broken, pool broken, some doors broken. Should close soon.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Patti,Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments regarding the ice machine, pool, and doors with our team to ensure these matters are in full working order swiftly. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
par un voyageur de Alameda
Publié le 31 juill. 2024 sur Expedia
No maintenance or upkeep has been done on this property in years but it is sadly the best option in town. Staff are kind and friendly.
par un voyageur
Underwelming, disappointing to Say the Least
Publié le 28 juill. 2024 sur HotelsStaff was courteous & as helpful as possible with many of my issues maintenance related. I reserved rooms at this property for the indoor pool which apparently has been out of service for quite some time due to a pump issue so, not great from start. I honestly did not want to stay with that discovery when checking in but, it would have been a late cancel so I would have been charged regardless. Rooms were quite smaller than pictures indicated and not cleaned well. Dust throughout carpet corners and found body spray on floor from previous guest. It was next to impossible to get into our room with keycard. Had to ask for new keys half dozen times and still took 5 minutes to get lock to engage 75% of the time, beyond annoying. The outer doors of the building required the keycard also but some supposed issue caused those to not work either meaning everytime went outside, had to walk around to front door then back down to rooms each time. Paying nearly $400 for 2 rooms/2 nights, roughly a third my monthly morgage, I expect more. I have to switch rooms to have a quarter of what any customer should get without question. Like i said, I did NOT want to check in but, who can afford to be charged for late cancel AND getting the rooms they still need? I would prefer a refund for my complete stay but, at minimum, I will NEVER stay at this property again. It was dirty, unkempt, falling apart, falsely advertised (amenities/rooms/pictures). Worst I've seen on Hotels.com to date. DISAPPOINTED
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Brian,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any cleanliness or upkeep concerns during your visit, and we apologize for any disappointment in the availability of our amenities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Should you wish to discuss any billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will consider giving us another chance soon.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
par un voyageur
Do not stay here!
Publié le 1 juill. 2024 sur HotelsRoom was filthy and smelled. Air conditioning didn’t work and the refrigerator was barely cold. There was no silverware or bowls or milk for breakfast. Every time I went to the front desk, there was no one there. On the second night, I discovered that they were fleas in the carpet.
Do not recommend.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Guest Relations , Gestion de l’hôtel
It's unfortunate to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Do not stay here if you can avoid it
Publié le 30 juin 2024 sur HotelsThe only positive is that the staff is very friendly!!!
First thing we encountered was the pool being closed for repairs; apparently they have been dealing with an issue since December.
Then the security doors don’t get pulled shut because you can’t open some of them back up with your key.
When we got to the room, the mini refrigerator was broken and unplugged and we were needing to use the freezer.
We used the freezer of a travel mate’s room, but then they found a bed bug on their pillow and left!
We checked our room and did not come across any, but was paranoid the rest of the night!
The ice maker does not work. The staff has a countertop ice maker and has bags of ice for guests that need it.
The vent fan in our bathroom did not work.
The place reeked of pot.
They did have a nice continental breakfast laid out, but we chose not to have any.
I’m really not sure how this hotel has earned a 7 on hotels.com. The owner definitely has some work to do!
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Guest Relations, Gestion de l’hôtel
It is feedback like yours that aids our ongoing efforts to improve the guest experience. We always enjoy knowing where we are meeting expectations, such as the friendly hospitality you received from our team, but we greatly appreciate knowing where we can improve. Please accept our apologies for the issue with our amenities and the unavailability of our pool. While not typical, we hope you will consider staying with us again so we may show you a more improved experience.
par un voyageur
Publié le 30 juin 2024 sur Hotels
