Note fondée sur 92 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024 sur Expedia
I had booked a renovated front block room for 1 night stay. I arrived outside reception hours to find that I had been downgraded to an un renovated back block room.
While out at dinner, the glass light shade in the shower room had fallen from tge roof and shattered over the tiled floor causing it difficult to clean to enable me to have a shower. I have since been accused of smashing the shade from the roof. There was alot of dead bugs and dirt under the bed that had never been cleaned. Both Expedia and the property accept and responsibility for the downgrade in room type claiming that I had actually been upgraded into this larger, dirty and hazardous room. Additionally there are dirty ashtrays out the front of every room, so much for booking non-smoking.
Having tried to seek compensation and refund from Expedia, you get the run around from may customer service agents and the property itself stating a no refund policy. Under Australian Consumer Law this is incorrect as they must offer a refund as they did not provide the product I had purchased being a renovated room. All in all, stay here at your own risk. Kerang has alot more cleaner and safer options. Also make sure you book direct with a property as using a 3rd party booking agent like Expedia, will only cause additional obstacles if you have a genuine complaint.lastly, if you do happen to leave something in your room after departure, such as a phone charger, you will never see it again. Very poor experience.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Great room
par un voyageur
Publié le 20 avr. 2024 sur Expedia
par un voyageur
Publié le 11 mars 2024 sur Wotif
This was a very nice cheap place to stay had all we needed. It was a shame that the restaurant wasn't open during our stay.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Tarnia, Gestion de l’hôtel
Thank you Rebecca for taking the time to puta kind review in.
par un voyageur
Publié le 25 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Tarnia, Gestion de l’hôtel
Thank you so much for the review. Very muchappreciated
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Tarnia, Gestion de l’hôtel
Thank you so much for the review. Very muchappreciated
par un voyageur
Publié le 3 août 2023 sur Wotif
par un voyageur
Publié le 20 avr. 2023 sur Wotif
Highly recommend.
par un voyageur
Publié le 10 avr. 2023 sur Wotif
par un voyageur
Publié le 13 mars 2023 sur Hotels
