Note fondée sur 357 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Nice quiet comfortable
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hunter Santiago, GM, Gestion de l’hôtel
Dear Kimtha,Thank you for your exceptional review! We're thrilled to hear that you found our hotel nice, quiet, and comfortable. Your positive feedback is greatly appreciated. We look forward to welcoming you back soon for another relaxing stay.Best regards,
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hunter Santiago, General Manager, Gestion de l’hôtel
Dear G,Thank you so much for your perfect rating! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.Best regards,
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Hunter Santiago, General Manager, Gestion de l’hôtel
Dear Maria,Thank you so much for your perfect rating! We're thrilled to hear you had a wonderful stay. We look forward to welcoming you back soon.Best regards,
par un voyageur
Nice, clean, quiet.
Publié le 25 juin 2024 sur HotelsNice clean hotel. Very nice front desk person. Our room had a slight tobacco smell to it, but that’s not the hotel’s fault, that’s whoever was in it before smoking in it against the rules. Coffee was really good. Nice quiet area.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Hunter Santiago, Gestion de l’hôtel
Dear Mark,Thank you for your excellent review! We're thrilled to hear you enjoyed the cleanliness, the quiet atmosphere, and the great coffee. We apologize for the slight tobacco smell in your room and appreciate your understanding. We'll make sure to address this issue to ensure a more pleasant stay for future guests. We look forward to welcoming you back!Best regards,
par un voyageur
Publié le 24 juin 2024 sur Expedia
Upon arrival at 6:00pm there was no one at the front desk, I used the phone to get the front desk person but got no answer. It stopped ringing after awhile, I hung up and called 2 more times, same result. I finally saw the lady in the back room and got her attention to get checked in. After getting to my room the lady did call to ask if everything was ok and I said it was, a few minutes later I called to ask where the ice machine was and again no answer, went downstairs used the phone at the front desk, no answer, found the lady in the back room to help me. The room was clean, comfortable and quiet, getting checked in was a little difficult.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Hunter Santiago, General Manager, Gestion de l’hôtel
Roger, Thank you for taking the time to leave us a review. I would like to personally apologize for the sub-par level of service you received over the weekend with us. I am glad you were able to get into your room, however, I will be addressing the issue with the specific individual immediately. We can't wait to welcome you back for a much better experience. Thank you,
par un voyageur
Publié le 18 juin 2024 sur Expedia
We reserved the room, but did not arrive until after midnight and they had given the room away and had no others available. I guess I didn't read the fine print! And the girls at the front seemed half asleep and didn't seem to know what they were doing. To top it all off, we paid for the room in full!!!!
Commentaires de Gestion de l’hôtel
18 juin 2024 par Hunter Santiago, Gestion de l’hôtel
Holly, Thank you for taking the time to make me aware of this situation. I would first like to offer my deepest apologies for you and your family arriving and being told we did not have a room for you. After investigating the situation, we discovered that there was an error on our end, that we failed to reconcile upon you attempting to check in. I want to assure you that such occurrences are extremely rare and do not reflect our usual standard of service or how we want our guests to feel., we have processed a full refund for the inconvenience caused.Additionally, we would like to offer you a complimentary night's stay with us to make up for the inconvenience you experienced. We value you as a guest and wanting to stay with us and hope that you will give us another opportunity to provide you with the exceptional service we are known for.Please feel free to contact us to discuss this further and to make arrangements for your complimentary stay.Once again, I apologize for any inconvenience this may have caused you. We appreciate your understanding and look forward to welcoming you back soon.Warm regards,
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hunter Santiago, GM, Gestion de l’hôtel
Hi Do Hyoung,Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We would like to learn more about your experience so we can address any issues and improve our services. Please feel free to reach out to us directly to discuss your concerns.Best regards,
par un voyageur
Publié le 10 juin 2024 sur Expedia
Everything was good- the maid service was lacking.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Hunter Santiago, GM, Gestion de l’hôtel
Hi MK,Thank you for your review and for letting us know that overall, you had a good stay. We're sorry to hear that the maid service didn't meet your expectations. I will be looking into this matter and ensuring that it does not happen again. Thank you for letting me know. We appreciate you staying with us and hope to see you again soon.Best regards,
par un voyageur de Breckenridge
Publié le 9 juin 2024 sur Expedia
Very pleased! Friendly staff always clean
Commentaires de Gestion de l’hôtel
10 juin 2024 par Hunter Santiago, GM, Gestion de l’hôtel
Hi William,Thank you for the 5 out of 5 rating! We're thrilled to hear that you were very pleased with your stay and found our staff friendly and the hotel always clean. We appreciate your kind words and look forward to welcoming you back soon!Best regards,
par un voyageur de Lake Stevens
Publié le 4 juin 2024 sur Expedia
Our first room had a very strong cigarette smell. We were moved to a 2nd room that they had to come take care of a cleaning issue. After that it was fine. Staff was very friendly!
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hunter Santiago, GM, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to leave us a review! We sincerely apologize for the inconvenience caused by the cigarette smell in the first room that you were checked into and the cleaning issue in your second room. It certainly wasn't the experience we want to provide our guests, and I want to thank you for being so understanding and accommodating during your check-in.I'd like to clarify that you should have received a discount on your final bill at checkout to reflect the issues you encountered. If you didn't receive the discount, we would be happy to look into this further and ensure you receive the appropriate compensation. We appreciate your feedback about our friendly staff. We are always working to improve the experience that our guests have, and your comments help us identify areas where we can do better.Please don't hesitate to reach out to us if you'd like to discuss your stay further.Sincerely,
