Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Cincinnati
Ketchum - September 2024
Publié le 8 sept. 2024 sur HomeAwayWe had a minor issue at check-in. A realtor had an open house that day and did not return the key to the main lockbox. Vacasa solved the problem in 5 minutes (there was another lockbox with a second key.) Other than that small glitch, we had a great stay. The unit is clean, spacious and comfortable and a short walk from downtown Ketchum. We would stay here again if we return in the future.
par un voyageur
Dark and Dingy
Publié le 17 août 2024 sur HomeAwayThe overall feel of the unit and building was old and dingy. The unit itself had seen hard use.The attempt to cool the unit was not successful. Cutting a hole into the bedroom window was not a great option. Given how nice the entire Sun Valley area was I was surprised this wasn’t on par. The entire building could use a renovation.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par VrboOwner, Gestion de l’hôtel
Cynthia, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Great location
Publié le 13 août 2024 sur HomeAwayGood location and good value. Somewhat dated, comfy beds, good TV. A bit dark, kitchen could be better equipped. Rug in primary bedroom needs stretching or replacement--some concerning ridges could cause accident. Glad to have AC, but it's a bit noisy.
par un voyageur
Worst Experience EVER
Publié le 5 août 2024 sur HomeAwayI booked this property because of a few key criteria I was looking for. I wanted comfort (I knew it was going to be warm temperatures), close proximity to the town for walking distance and 2 bedrooms with separate baths. The ratings were very high from a Premier Host so I booked it. I paid per the schedule and felt good about my choice. Sadly, upon arrival at 7:00 pm on my day of check-in, the situation rapidly declined. One of my criteria was AC, which was noted in the amenities, under
'Heating and Cooling' it named thermostat. Having lived in the NE, the thermostat was clearly only heating. Temperatures for the time we would be there were in the highs of 100 with lows in the 70's. There was a portable AC unit in 1 room that was NOT to be moved because it was said to be vented through a window.
That in fact was not accurate. If we were to run it, the back side of the unit would blow out hot air as the front would blow out cool air basically equaling each other out. Unfortunately, the second bedroom had no such unit. We also encountered a loud vibrating, humming sound that was heard all throughout the unit with no way that we could find to turn it off. The main bedroom also had a very rippled carpet which both my husband and I tripped on while in the room. I called the Vacasa management office to tell them our issues only to be pushed off with, 'sorry ma'am, this unit doesn't say AC available, and it will be 3 hours before someone can come see
Commentaires de Gestion de l’hôtel
18 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Cyndi. We are truly sorry to hear about the challenges you faced upon your arrival. It sounds like your experience did not meet the expectations set by the listing, especially regarding the air conditioning and the overall comfort of the home. We understand how frustrating it must be to deal with high temperatures without adequate cooling, and the additional issues with noise and the carpet only added to your discomfort. We appreciate you bringing this to our attention, and we want to assure you that we take these matters seriously. We will escalate your concerns to our local operations manager to ensure they are addressed promptly. Thank you for your patience, and we hope we can find a resolution that improves your stay.
par un voyageur
Great
Publié le 24 juin 2024 sur HomeAwayGreat
par un voyageur
Great for what we needed
Publié le 20 juin 2024 sur HomeAwayPerfect for the 3 of us. Very comfortable and the pool and hot tub were nice,
par un voyageur
Great Place
Publié le 15 juin 2024 sur HomeAwayWe had a great visit and my daughter loved the pool.
par un voyageur
Wonderful Place to Stay
Publié le 8 mai 2024 sur HomeAwayIt was very clean, comfortable and close to everything we wanted to do. It was also reasonably priced. I would definitely recommend this place to others!
par un voyageur
Perfect Space To Check Out Ketchum
Publié le 3 avr. 2024 sur HomeAwayProperty had everything we needed. Communication with management company was quick and easy. Easy walk to town and Gondola at the base. The bedrooms were spacious and beds were comfortable. Recommended!
par un voyageur
4.5 Stars
Publié le 15 mars 2024 sur HomeAwayEverything is great as mentioned in reviews and I may be too picky, but wish there was more light. Overhead light fixtures not working, probably to make the electrical work for TV cable boxes. Can’t adjust tv volume from remote in bedroom. Couple light bulbs out on other fixtures, but mostly need to use the lamps. Few sheets and pillows could use replacing (stains). But all that said, would probably stay here again. It worked well for our Spring Break ski trip!
