Note fondée sur 879 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec
Publié le 23 juill. 2024 sur Expedia
Magnifique endroit
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Martin,Thank you for visiting Casa Marina Key West and for taking a moment to share your thoughts. We appreciate your perfect rating and look forward to welcoming you back soon to experience Key West in a new way!
par un voyageur
A fuir cet hôtel
Publié le 29 août 2022 sur HotelsLes chambres sentent l humidité de la moisissure sur le plafond pour un 5 étoiles il n’est pas à la hauteur 4700 euros pour 2 nuits c’est une honte pour cet hôtel qui n’est pas la hauteur de ses étoiles je vais à la réception à 14 h pour demander de faire ma chambre je reviens à 21 h toujours pas faites on me dit on va vous la faire de suite ils font quoi il me ramène des serviettes et c’est tout et la chambre ils ne l’on pas faite c’est honteux
Je demande un remboursement partiel pour les de chambre que j’ai pris
par un voyageur
Publié le 15 août 2022 sur Hotels
L hôtel est très bien situé donnant sur la mer.
L état des chambres doit vraiment être amélioré / l hôtel mériterait un bon entretien surtout pour la beauté du site
La piscine pour enfant est occupée par des adultes buvant de l alcool et mettant de la musique à fond
Après un changement de chambres de qualité inférieure nous avons pu profiter de la vue mer et de notre séjour.
Nous remercions l équipe lors du check out d avoir pris en considération un début de séjour très mal parti
Nous étions malgré tout content de nos moments passés à key west
Commentaires de Gestion de l’hôtel
17 août 2022 par General Manager, Gestion de l’hôtel
Dear Caroline,
Thank you for sharing your feedback with us. While we are sorry to hear that your initial room was not to your liking, it is wonderful to know that our team was able to help address these issues so that you could enjoy the rest of your visit. We will certainly take your concern into consideration as we work to uphold our standards. Happy travels to you, and we hope to see you again soon!
par un voyageur
Publié le 19 déc. 2024
The gentleman at the front desk when checking in did not greet us. He sarcastically stated when asked if we had a view he stated “you have no view” like he took pleasure. Did I say no one offered to carry our luggage to the room. My mom is in her 70’s. Floor was dirty. We walked barefoot and out feet were black. We asked for a bottle of water for our trolley trip and the guy said “ we are out, if you need water that bad you can purchase in Morrisons. I felt like a second class citizen. I stayed there last year but this year was worse w staff.
Commentaires de Gestion de l’hôtel
20 déc. 2024 par General Manager , Gestion de l’hôtel
Dear Rhonda,While it was a pleasure welcoming you back, we are disappointed to hear you had concerns with our team and the cleanliness of the room. Please know we pride ourselves on our top-notch service and spotless accommodation, so we apologize that this wasn't your experience. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms and will be sure to also review our high standards with our team. We hope to have another opportunity to welcome you back and impress you with the amazing experience we are known for.
par un voyageur
Publié le 28 oct. 2024
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The first night there was absolutely terrible.
Corner room that had one side to an alley the balcony was dirty from construction machinery which woke us up the next morning with dump trucks backing right under the balcony.
No phone in the room and after driving 6 hours to be that disappointed in the room but a damper on the trip.
Complained to management and they agreed to move our room. Much better accommodations after that
Other than the room they gave us didn’t have coffee in it for the next morning.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Charles,Thank you for sharing your experience with us. We are pleased that our team was able to move you to more comfortable accommodations, and we appreciate your understanding as we complete our grand renovation to preserve the timeless character of our beloved resort. As we enhance our guest experience, we are excited to unveil fully reimagined guestrooms, including walk-out beachfront suites, refreshed spaces, and updated amenities, all set against the backdrop of our stunning private beach. We invite you to return and experience Key West in a whole new way, with the promise of an elevated stay filled with delightful moments.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Lianneye, Thank you for the “perfect” feedback! We’re excited to share that Casa Marina is in the final stages of a grand renovation, with refreshed spaces and beachfront suites on the way. We can’t wait to welcome you back to experience a whole new side of Key West!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
First room AC blowing right on our heads in bed, staff moved us no problems, very nice room, loved the balcony.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Marcus,Thank you for your feedback! We’re pleased that our team promptly assisted with your room change and that you enjoyed your lovely balcony. As we complete the final phases of our grand renovation at Casa Marina, we invite you to return and experience the new look that honors the resort's legacy. We look forward to welcoming you back for an even more delightful stay!
par un voyageur
Publié le 3 oct. 2024 sur Expedia
No outlets for electronic accessories easy accessible. Pigeon poop by elevator door for 3 days. Missing our 2 personal wine glasses that were on our table.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par General Manager, Gestion de l’hôtel
Dear David,Thank you for your review. We're disappointed to hear about your recent experience with us, and we would like to offer our apologies for any inconvenience. We will make sure we take steps to address your concerns to improve our property, especially as we continue our ongoing enhancements. We hope to welcome you back in the future.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
