Ratings based on 889 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 30, 2024
Very clean and staff was friendly. Close to the airport and they provided an airport shuttle and shuttle into town.
Comment from Hotel Management
Oct. 31, 2024 by Customer Service, Hotel Management
Shannon, we are thrilled you enjoyed your stay at DoubleTree by Hilton Grand Key Resort-Key West. It's great to hear our team members were friendly and that you appreciated the airport shuttle and convenient location. We're looking forward to welcoming you back in the future.
by A traveller from Davie
Posted Sep. 10, 2024
Comment from Hotel Management
Sep. 10, 2024 by Customer Service, Hotel Management
Michelle, thank you for staying with us at DoubleTree by Hilton Grand Key Resort-Key West. We're thrilled to see such a positive rating and hope to welcome you back soon!
by A traveller
Posted Aug. 23, 2024 on Expedia
4th Floor was shaking room 461 and 463. Had 2 rooms. Had water on table the whole bottle was shaking thru out the day. We have stayed here 3 times. Never was on this side of building. I do not know if it was the washes or dryer on floors below. the whole room was shaking
Comment from Hotel Management
Aug. 23, 2024 by Customer Service, Hotel Management
Donald, thank you for sharing your experience. It is concerning to hear about disturbances during your stay. The team is committed to ensuring a comfortable environment and will investigate the situation. Your feedback is invaluable as we strive to improve guest experiences.
by A traveller
Posted Aug. 22, 2024 on Expedia
Don’t recommend
Comment from Hotel Management
Aug. 23, 2024 by Customer Service, Hotel Management
Quy, thank you for sharing your feedback. It’s clear your experience did not meet your expectations. Your comments are appreciated and will be looked into carefully.
by A traveller
Posted Aug. 20, 2024 on Expedia
Rooms with poor maintenance. Unfriendly staff. Exercise room smelled horrible. Location good. Parking great. Did not try dining or pool.
Comment from Hotel Management
Aug. 21, 2024 by Customer Service, Hotel Management
Karen, thank you for sharing your thoughts. It’s disappointing to hear that certain aspects of your stay did not meet your expectations. The team strives to maintain a high standard and will review your comments to ensure improved experiences for all guests. We're pleased to know the location and parking were to your liking.
by A traveller
Posted Aug. 20, 2024 on Expedia
This hotel use to be better. Rooms are dated and need better look for what they charge. First room they put me in had a very strong smell. Although they said it was cleaning products, I know it wasn't. Smells more likely to mold.
Comment from Hotel Management
Aug. 21, 2024 by Customer Service, Hotel Management
Ana, thank you for sharing your thoughts. The hotel team is always working on improvements and appreciates your feedback regarding the condition of the rooms. It's unfortunate you experienced an unpleasant odor during your stay, and they hope your accommodation promptly resolved your concern. Your insights are valuable, and they hope to provide a more satisfactory experience in the future.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Customer Service, Hotel Management
Arlene, thank you for staying with us at DoubleTree by Hilton Grand Key Resort-Key West. We hope your experience was enjoyable and look forward to welcoming you back in the future.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Customer Service, Hotel Management
Gunther, thank you for staying with us at DoubleTree by Hilton Grand Key Resort-Key West. We are thrilled you enjoyed your stay! We're looking forward to welcoming you back.
by A traveller
Posted Aug. 19, 2024 on Expedia
Good
Comment from Hotel Management
Aug. 20, 2024 by Customer Service, Hotel Management
Oralia, it’s great to know you had a pleasant stay at DoubleTree by Hilton Grand Key Resort-Key West. We hope to welcome you back soon!
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Customer Service, Hotel Management
Noemi, thank you for staying with us at DoubleTree by Hilton Grand Key Resort-Key West. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay.
