Ratings based on 872 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Tipp City
Posted Oct. 4, 2024 on Expedia
Check-in at this property was a breeze. I was asked about my visit and I let the staff know that it was my anniversary and they took it upon themselves to acknowledge me in a very special way. The next time I'm in the area, I will make it a point to stay at this property even if it means price is slightly higher. Their service and attention to detail made the difference
Comment from Hotel Management
Oct. 4, 2024 by Customer Service, Hotel Management
Hozel, we're thrilled you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. It's wonderful to hear that our team members could make your anniversary memorable with their special touches. We look forward to welcoming you back on your next visit!
by A traveller
Posted Oct. 4, 2024 on Expedia
Very nice place
Comment from Hotel Management
Oct. 4, 2024 by Customer Service, Hotel Management
Vincent, we're delighted you loved your experience at Hilton Garden Inn Key West / The Keys Collection. Your outstanding rating reaffirms our commitment to providing excellent guest experiences and we hope to welcome you back soon!
by A traveller
Posted Oct. 3, 2024 on Expedia
Beautiful and quiet
Comment from Hotel Management
Oct. 3, 2024 by Gladys, Hotel Management
Dear Raffaella,On behalf of the entire hotel team, I want to thank you for the 5/5 rating! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.
by A traveller
Posted Sep. 30, 2024 on Expedia
Comment from Hotel Management
Oct. 1, 2024 by Customer Service, Hotel Management
Brooke, thank you for choosing to stay with us at Hilton Garden Inn Key West / The Keys Collection. We're delighted you had a positive experience. We look forward to welcoming you back again soon!
by A traveller
Posted Sep. 30, 2024 on Expedia
Never book threw expedia they wouldnt let me change dates or cancle family matters came up and wouldnt refund my money or switch dates expedia is a scam
Comment from Hotel Management
Oct. 2, 2024 by Customer Service, Hotel Management
Jesse, decisions made by third-party booking platforms can sometimes be difficult for guests. It may be beneficial to contact them directly for further assistance.
by A traveller
Posted Sep. 29, 2024 on Expedia
Comment from Hotel Management
Sep. 29, 2024 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, Gloria.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
by A traveller
Posted Sep. 27, 2024 on Expedia
I didnt like their policy when they say free food its free but they charged me for food breakfast
Comment from Hotel Management
Sep. 27, 2024 by Customer Service, Hotel Management
Francisco, thank you for sharing your feedback. There may have been a misunderstanding regarding the breakfast charges. While the breakfast still needs to charged to your room from the restaurant, the front desk team then adjusts the bill accordingly. We have looked at your receipt and the breakfast charges were adjusted off. We hope this provides clarity to your concern and we hope that you enjoyed every other aspect of your stay.
by A traveller
Posted Sep. 26, 2024 on Expedia
Very good
Comment from Hotel Management
Sep. 27, 2024 by Customer Service, Hotel Management
Mauro, we’re delighted you loved your experience at Hilton Garden Inn Key West / The Keys Collection.
by A traveller
Posted Sep. 25, 2024 on Expedia
Beautiful landscape
Comment from Hotel Management
Sep. 27, 2024 by Customer Service, Hotel Management
Scott, thank you for staying with us at Hilton Garden Inn Key West / The Keys Collection. We’re delighted you appreciated the beautiful landscape. We're looking forward to welcoming you back again soon.
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 27, 2024 by Customer Service, Hotel Management
Daniela, thank you for sharing your feedback. Your input is important, and the team always aims to enhance guest experiences. We hope to have the opportunity to welcome you again in the future.
