Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Hensley, Arkansas
Great place to stay!!
Publié le 8 nov. 2024 sur HomeAway2nd time staying here and it never disappoints. Great place to stay and always helpful & very quick to answer when you have questions.
par un voyageur
Great location!!
Publié le 31 oct. 2024 sur HomeAwayWe stayed here for one night for an early morning Dry Tortuga trip. The location is great. The place is so cute and quiet even though you are steps from the action. Will definitely stay here again!! Wish we could've stayed longer! It's fun people watching from the balcony also!!
par un voyageur
Perfect for 2!!
Publié le 16 sept. 2024 sur HomeAwayGreat location if you wanna be close to the action. The only thing that may be a downfall is noise. Music at night and a lot of street cleaning (and roosters) early in the morning. We didn’t mind too much cause I sleep with a tv on, but light sleepers would struggle.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par VrboOwner, Gestion de l’hôtel
Jill, thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the location of our home. We apologize for any noise disruptions you encountered during your stay. Please know that we strive to provide every guest with a relaxing stay, and while surrounding noise is often out of our control, we always make an effort to remedy noise complaints when notified. We appreciate this feedback as a means to continually improve, and we hope to host you again soon.
par un voyageur
Great location, comfortable bed
Publié le 15 août 2024 sur HomeAwayOverall we were very pleased. The location is great, right off Duval, near the docks, a couple of blocks from Mallory Square, and near all sorts of food. The bed was terrific. The kitchen was pretty well stocked, not that we used it but worth noting. It was fairly clean and had everything we needed to recharge between days. The covered balcony was nice. This is next to multiple bars, so music can go late into the night. Also the bedroom could use more window treatments to block street lights. Although the bed was great, the room was so bright that it was like sleeping with a lamp on. Lastly, the door lock would randomly beep and spin. It never unlocked itself but we did initially think someone was walking in on us. Overall it is a great place in a good location.
par un voyageur
has potential, but won't be back, never renting from vacasa again
Publié le 15 juill. 2024 sur HomeAwayno Internet or tv, the bill hadn't been paid in months according to the statement on the tv, floors were disgusting, dust caked on things, mold on caulk on bathroom sink
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Christopher, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Great Location
Publié le 16 avr. 2024 sur HomeAwayFirst and foremost, very clean and amazing customer service. We had one minor issue, totally our fault, and management responded immediately. All home codes worked perfectly, extremely easy in and out. It is a bit loud until 10:00 pm…it is Key West! Roosters for sure, again….Key West! Would go back for sure.
Commentaires de Gestion de l’hôtel
2 mai 2024 par VrboOwner, Gestion de l’hôtel
We look forward to welcoming you back for another wonderful getaway in the future!
par un voyageur
Possibly the worst vacation rental in my experience
Publié le 2 avr. 2024 sur HomeAwayRight out of the gate, there was no response to my questions to the owner but my deposit became non-refundable within 24 hours of booking, so I was stuck.
An answer was finally received 2 weeks later, which as you may expect was moot by then. Other communication was never answered. It would have been helpful to understand that the check-in location is almost a mile away from the condo. Without a car, that is a problem. They will store your bags, but you have to go back to get them at 4:00. The really objectionable part of the stay was the lack of cleanliness in the condo. The floors were filthy. The bedspread had a muddy dog print on it and so did the blanket underneath. The furniture was covered in pet hair. We vacuumed the furniture ourselves but still used the beach towels to cover the furniture so that we could sit on it.
I texted with someone to notify the manager of my complaints, but nothing was done. They kept responding that they were checking into it. That is completely unacceptable. No one ever followed up. Next time I stay at a nice hotel.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Linda, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible.
We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We apologize for the inconvenience and hope we can host you again!
par un voyageur
Highly Recommend!
Publié le 7 mars 2024 sur HomeAwayThe perfect location for all the best restaurants, bars and activities! We loved staying here!
par un voyageur
Perfect KW Location
Publié le 20 janv. 2024 sur HomeAwayThis villa is the perfect location for a downtown KW experience. You can walk everywhere and see everything. Nice property. Had everything we needed.
par un voyageur
Key West
Publié le 13 janv. 2024 sur HomeAwayGreat location for our first trip to the Keys!
