Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No coffee
Publié le 26 juin 2024 sur HomeAwayNo coffee,and there was a coffee maker
Commentaires de Gestion de l’hôtel
12 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we apologize for the any inconvenience that you experienced during your stay with us. We are sorry for any inconvenience experienced - while some homes may be stocked with spices from previous guests, we do not supply any perishable items and cannot guarantee their presence. We advise guests to bring any items they may need for their specific recipes.
par un voyageur
Keystone Resort Stay
Publié le 26 févr. 2024 sur HomeAwayThis property was in a really good location. It was clean and accurately listed and the kitchen was well stocked. There were a couple things we didn’t like that much but also didn’t take the time to put in maintenance requests. The bathroom toilet was a bit low on water pressure so didn’t really flush properly. The shower was also really slow to drain so we had to wait quite a bit of time to let it drain before the next person could shower. But overall I really liked this property!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par VrboOwner, Gestion de l’hôtel
Dale, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur de Colorado Springs, USA
Great place
Publié le 15 janv. 2024 sur HomeAwayThe place was very clean and tidy. There was just enough things for us in terms of kitchen items and we had everything we needed. Would recommend booking again with them!
par un voyageur
Great location!
Publié le 17 déc. 2023 sur HomeAwayThe unit was great, short walk to the lifts, shopping and restaurants. Unbeatable view for the price. Only downfall was the fireplace wasn’t working, took multiple days and multiple conversations before someone would come check it out, followed by not being able to have a “fireplace repair service ” available till after my stay. Bottom line the unit is well worth the value.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Taylor, thank you for staying with us! We sincerely apologize for the disappointment. We are happy you enjoyed this home. Please know that your feedback is essential, and we have passed your comments along to our local operations manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Disappointed
Publié le 4 déc. 2023 sur HomeAwayThe property is not as described. It is not recently renovated as implied. It says "remodeled", when would be my question. One wine glass, one plastic wine cup, and two glasses. The condo was clean, but the closets were cluttered with "stuff". The ceiling looks as if there was previous damage (perhaps water) and it was poorly repaired that the whole ceiling was not painted. You couldn't sit at the table without having to move furniture.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help.
par un voyageur
Amazing area!
Publié le 4 sept. 2023 sur HomeAwayThe only issue we had was keeping the unit cool. It was very hot at night, which made sleeping a little difficult.
Commentaires de Gestion de l’hôtel
19 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Michael. We regret to hear that we were unable to provide you with a pleasant stay.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Vacasa ruined much of our getaway
Publié le 10 juill. 2023 sur HomeAwaySuffice it to say Vacasa was horrible to work with. Vacasa seems to do everything using boilerplate language. Many of the instructions and information pertained to other rental complexes, not the one we were in. No one ever dropped off parking passes as promised and we management had several signs threatening to boot cars without passes. We were on a 2-night getaway for a special occasion and I spent a few hours of it on text, calls, online trying to deal with Vacasa who has NO customer service skills. I will never deal with them again, nor should anyone else. Overall the condo was okay, but pretty much everything Vacasa told us was wrong so we wasted lots of time and effort trying to undo their mistakes. Go elsewhere and actually enjoy your time away. Oh, and if Vacasa posts a reply saying they are really sorry about this, my response is put your money where your mouth is and work on training your staff to actually help your clients.
Commentaires de Gestion de l’hôtel
29 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Vicki. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We will follow up with our local operations manager to ensure that all information about the home is clear. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.
par un voyageur
Good
Publié le 13 août 2022 sur HomeAwayGood
par un voyageur
Self explanatory
Publié le 26 juin 2022 sur HomeAwaySteam generator don't work but everything else does. Nice location
par un voyageur
Nice place to stay at
Publié le 7 mars 2022 sur HomeAwayNice place within a walking distance to lifts. The place is little dated but fine. Had a little issue and couldn’t figure out how to get in touch with anyone. There should be a number to call someone in case of emergency. Overall we had a good stay.
