Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Relaxation
Publié le 8 oct. 2024 sur HomeAwayIt is a great location for things to do but also a quiet location for just chilling
par un voyageur
Negligent Vacasa Customer Service and Safety Hazards
Publié le 11 août 2024 sur HomeAwayThis unit showed a lot of promise, but the issues continued to pile up throughout our stay. The largest problem was that about half of the kitchen tile was missing leaving exposed uneven concrete. It looked like someone had come in and started ripping out tile and then smashing the floor slab below, leaving a sharp, uneven surface with multiple safety concerns. We brought this problem to Vacasa as soon as we arrived, and they repeatedly told us there was nothing they could do about it. They didn’t offer to temporarily patch the floor to eliminate the trip-hazard or attempt to find an alternate accommodation. We tripped on the loose tile any time we were in the kitchen and had to keep our shoes on while cooking. If were weren’t careful we would’ve rolled an ankle easily.
Additionally, the dishwasher didn’t work at all, so we were hand washing dishes while standing on the rough, uneven floor.
A few smaller issues arose throughout our stay, including the tv remotes not having batteries and lightbulbs being burnt out. Additionally the hardware on the building’s exterior door was dysfunction so the front door was always left open (another safety concern). While some of these issues would have been overlooked on their own, they added to our frustration and made for an overall negative experience.
The most frustrating part of our experience was the unprofessional communication with vacasa and their unwillingness to do anything to improve the safety of the property or reimburse us fo
Commentaires de Gestion de l’hôtel
19 nov. 2024 par VrboOwner, Gestion de l’hôtel
Claire, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the concerns you encountered and hope the compensation you received helped alleviate some of your frustration. Our local manager assured us that the floor is being repaired. the light bulbs were replaced and the dishwasher was addressed by a vendor. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Concerte Vacay
Publié le 8 juill. 2024 sur HomeAwayWe loved our stay at this property! Plan to bring the family back next time and stay here again.
par un voyageur de St. Charles
Beautiful vacation
Publié le 29 mai 2024 sur HomeAwayMy group really enjoyed our stay here. This was a girls trip for my mom’s birthday, and it was the perfect amount of space for the four of us. I have stayed in this area many times while visiting Colorado, and this location is perfect. It would be nice to have an outdoor hot tub in this area, but we still very much enjoyed our stay here. The hosts were great and the check in was a breeze. Thank you!
par un voyageur
Horrible Vacasa trip manager Troy.
Publié le 8 avr. 2024 sur HomeAwayWe arrived Thursday, 4/4/24 around 4:30 pm. We had no problem getting in. The property itself was great. Our trip manager through Vacasa, was not. Went to grill steaks around 5:30 on provided grill. It was out of propane. Troy our Vacasa trip manager, said to go get a new tank and they'd reimburse us. We just traveled 9 hours, I wasn't about to spend an additional 45 minutes tracking down and picking up a propane tank that should have already been checked and full. He did deliver one the next afternoon.
We had no pool access card to get into the pool and hot tub. Troy said he'd get us one, he never did. I asked Troy where the firewood was as it got to 16 degrees on Saturday. He said it was in the shed next to the dumpster. There was a combo lock on the shed, and Troy was unaware of this and had no clue. Again, he told me to go buy some wood and he'd reimburse me. At this point I had wasted nearly an hour so I went and bought some, as my son & I wanted a fire. I still haven't seen my reimbursement. I texted Troy asking about it, with zero response. The unit itself was amazing. The value was great. Unfortunately, all overshadowed by the inept trip manager assigned to oversee our stay. The owners need to find a new company or a new manager to look after their guest.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Jayson. We are disappointed to read that your recent experience was not satisfactory. Our team confirmed that they were able to drop off new tank in the home. We will continue to work with both our local operations manager and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Great location for Keystone
Publié le 14 mars 2024 sur HomeAwaythis was a great deal for the price and location. although we drove to the keystone resort, there was a shuttle that can take you directly to the resort. the space was plenty to accommodate our family. loved that it had 2 separate and spacious bathrooms. kitchen space was nice and sufficiently stocked but needed an extra pot or more for cooking (plenty of pans though). we had a locker at the entrance to store our snow gear so that we wouldn't have to drag it into the house, which was great. only a few complaints -- there was a odor present when we initially arrived that appeared to be coming from the sink/disposal. they came out to look at it the next day and the stench was mostly gone. would also recommend extra blankets for those sleeping on the couch. we only found 1 thin blanket and a bed sheet which isn't sufficient for the winter. the lighting is very dim, a lot of the bulbs were out and needed replacing. also there were no clear instructions on how to turn on the external/floor heating in the main area. we had to call someone because it was so cold.
par un voyageur
Nice spot
Publié le 9 févr. 2024 sur HomeAwayOur stay was overall great! It was in good proximity to all the slopes we decided to go to while in CO. We had everything we needed and didn’t have any issues
par un voyageur
Very good
Publié le 20 déc. 2023 sur HomeAwayPerfect location when skiing at keystone and a quick drive to town.
par un voyageur de Lincoln, United States
Summer Get Away
Publié le 18 juill. 2023 sur HomeAwayGreat place to stay. Very clean. We made use of the kitchen and grill everyday. The bedrooms are spacious and each has its own bathroom, which is great when you're traveling with teenagers. Would definitely stay here again.
par un voyageur
Wonderful condo and location.
Publié le 17 mars 2023 sur HomeAwayCondo was very nice and would definitely stay again. Close to Keystone and a few miles from Arapahoe Basin where my family skied. The walking/ bike trail is right behind the condo and is a beautiful trail.
