Ratings based on 137 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 12, 2024 on Expedia
Nice and clean
by A traveller
Rooms are worn out.
Posted Apr. 25, 2024 on HotelsThe rooms were worn out. Fridge was broken. Kept having them come and fix stuff or replace things that weren’t stocked properly. Ac couldn’t keep up. Everything had a dirty appearance. My child spilled on the comforter and the cleaning staff just turned the blanket over to give the appearance of putting on a clean one but the dirty part was just turned to the inside. Very disappointing.
The morning breakfast comes with an ear basting performance of people “dancing” in costumes, clogging up the spaces to walk to get your breakfast. Literally was trapped by the breakfast bar with my terrified child for 5 minutes until they finished. It was not at all the peaceful breakfast one needs, unless you enjoy a headache with your toast. I wouldn’t book here again.
Comment from Hotel Management
Jul. 5, 2024 by Anil Chavan General Manager, Hotel Management
Dear Mr. Nathan,Greetings from Novotel Imagicaa Khopoli.We are disappointed to note that your experience did not meet your expectation. Your feedback has been noted and shall be reviewed by the team internally. Corrective measures will be taken to ensure a seamless experience going forward.We do hope you will give us the chance to make amends and serve you soon again in the future.Warm Regards,Anil Chavan General ManagerNovotel Imagicaa
by A traveller
Posted Dec. 30, 2023 on Expedia
by A traveller
Posted Dec. 26, 2023 on Hotels
by A traveller
Posted Nov. 26, 2023 on Expedia
by A traveller
Posted Jul. 9, 2023 on Hotels
Comment from Hotel Management
Jul. 18, 2023 by Novotel Imagica, Hotel Management
Dear Valued Guest,Thank you very much for rating us. Looking forward for many stays that are more memorable with us. Imagical Regards, Anil Chavan,General Manager,Novotel Imagicaa Khopoli.
by A traveller
Awesome hospitality 😊
Posted May 17, 2023 on HotelsStay was good Ankita was really good at point to help very kind and humble girl.
by A traveller
Posted Mar. 22, 2023 on Expedia
by A traveller
Average experience
Posted Mar. 5, 2023 on HotelsService is very slow, rooms weren’t cleaned properly, Check-out was chaotic. Food quality needs significant improvement.
by A traveller
Not worth the money
Posted Feb. 5, 2023 on HotelsNot so great experience here. The room wasn’t clean.
Service was sub par, particularly travel assistance and front desk. I was messed around for two hours whilst waiting for a taxi and eventually told Id need to wait another hour. Service is nonexistent
They also charge 6,500 inr for a taxi back to Mumbai (local rate is 1,800).
Please note this is very much catered for children and there is extremely loud music and character dancing played at breakfast.
Comment from Hotel Management
Feb. 7, 2023 by Novotel Imagica Khopoli, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli
