Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juin 2021 sur Expedia
Lot of confusion with stuff : room was not ready and they could not find reservation, gave me different room. After moved me to an other room . Check out was terrible! They tried to charge me twice for the breakfast…Just to much hustle there , not good computerized!
par un voyageur
Publié le 9 août 2020 sur Hotels
par un voyageur
Disappointing
Publié le 29 août 2019 sur HotelsStaff are not that helpful. Early check in wasn’t possible and a late checkout was costing about $50, no option to even check out an hour later. Staff don’t speak English very well and it was hard to talk to them. Room was small and disappointing. I’ve stayed in much nicer 4* hotels.
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Kateryna Pokatska , Gestion de l’hôtel
Dear guest,
I am sorry to hear that you had to check out on time; normally we are always happy to meet our guests’ requests but unfortunately if the rooms are in high demand, we cannot provide late checkouts free of charge.
Best regards,
Kateryna Pokatska
Hotel general manager
par un voyageur
Publié le 6 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2019 par Kateryna, Gestion de l’hôtel
Dear guest,
Thank you for choosing Superior Golf & Spa Resort and for your review. Unfortunately, there are no comments and we cannot understand what we can do better next time...If you wish to share some details - please do, we are always ready to improve!
Best regards,
Kateryna Pokatska
Hotel manager
par un voyageur
Nature
Publié le 26 juin 2019 sur HotelsNew Hotel,Clean Rooms,Beautiful Nature, But the pillows are not comfortable, And the Pool is too small because of guests from outside.
Commentaires de Gestion de l’hôtel
5 juill. 2019 par Kateryna Pokatska, Hotel manager, Gestion de l’hôtel
Dear guest,
Thank you for choosing Superior Golf & Spa Resort and for your review! We are very proud of our exceptional cleanliness and I am glad that you noticed this along with the nature around the hotel and room view. We try to limit the guests from outside so that hotel guests feel comfortable, but I will review this with our Spa to make it even less. We have a wide range of hogh-quality pillows by DaunenStep and next time we will try to provide you with a choice to make sure you enjoy your sleep. Thank you again for sharing your thoughts and we will look forward to welcoming you again in Superior Golf & Spa Resort
par un voyageur
Good choice
Publié le 20 janv. 2019 sur HotelsOverall the experience of staying in this hotel was excellent. It is located far away from the city center, but the view of the green fields, it creates a fantastic atmosphere. 15 min to drive to the heart of the Kharkiv.
Commentaires de Gestion de l’hôtel
22 janv. 2019 par Kateryna Pokatska Superior Hotel manager, Gestion de l’hôtel
Dear Artem,
Thank you for choosing Superior Golf & Spa Resort and for your review! We are dedicated to providing excellent experience to our guests and it's good to hear that you enjoyed your stay with us. It was great having you at Superior Golf & Spa Resort and we will look forward to seeing you again in the nearest future!
Best regards,
par un voyageur de Victor, NY
Publié le 28 août 2018 sur Expedia
Five Start facility in Kharkiv. Worldwide level. All staff make the best to make you comfortable.
par un voyageur
Publié le 10 mars 2018 sur Hotels
Her şey mükemmel ama yastıkları biraz daha yüksek olsa daha iyi
Commentaires de Gestion de l’hôtel
26 mars 2018 par Kate P, Gestion de l’hôtel
Dear Namik,
Thank you for choosing Superior Golf & Spa Resort and for your review! We strive to bring our guests only best experience and service and we are happy that you enjoyed your stay. The team will be looking forward to seeing you again in the future!
Best regards,
Kateryna Pokatska
Hotel operations manager
par un voyageur
Publié le 31 juill. 2013 sur Hotels
A delight! We are returning in three weeks' time for more golf.
par un voyageur de denmark
Great but desolate
Publié le 30 mai 2013 sur HotelsGreat place for a relaxing time. In good weather pool area is super, and the restaurants (hotel and golf club) are good but the standard do vary from day to day and course to course.
