Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2020 sur Expedia
Even with covid time place is busy. Good breakfast. Lacking purifiers and unity covid gels....
Commentaires de Gestion de l’hôtel
14 oct. 2020 par Hotel Viva, Gestion de l’hôtel
Thank you for chosing our hotel and your feedback! We are glad, you are satisfied with food and the hotel in general. We have maid who do cleaning stuff very often and also you can find antiseptic in every public areas (e.g. bar, reception, toilet etc). Thank you for staying, come to us again! :)
par un voyageur de Maidenhead
Publié le 24 nov. 2019 sur Expedia
This is a very under rated hotel. The room was comfortable and quiet. All the staff were very helpful and knowledgeable about the local area. This hotel is within easy walking distance to the centre of Kharkiv.
Commentaires de Gestion de l’hôtel
8 janv. 2020 par VIVA Hotel, Gestion de l’hôtel
Thank you for your feedback! Hope to see you again! :)
par un voyageur
Publié le 28 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2019 par Manager, Gestion de l’hôtel
Dear Anonymous! Thanks for your feedback. We hope you will stay at the VIVA Hotel on your next visit.
Best regards
par un voyageur
Publié le 19 juill. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2019 par manager, Gestion de l’hôtel
Thank you for Your positive feedback. We are very pleased that You liked our hotel. We will be glad to meet You again!
par un voyageur
Publié le 23 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2019 par manager, Gestion de l’hôtel
Thanks for the feedback. We will be grateful if you tell more in detail what you did not like.
par un voyageur de USA
Publié le 13 mai 2019 sur Expedia
good place for the shortstop - my first stop was not so good but their breakfast is good for the level of the hotel - - and this time the service was much better
Commentaires de Gestion de l’hôtel
2 juin 2019 par Manager VIVA, Gestion de l’hôtel
Dear Nick! Thank you for choosing VIVA Hotel and for taking the time to share your impressions of living. We are pleased to know that your vacation was a success this time, and that we corrected your impression of us. Thank you for noting our service, we strive to improve it, and we work on it every day. We will be very pleased to see you again at the VIVA hotel!
Best regards, hotel manager
par un voyageur
Publié le 12 avr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2019 par manager, Gestion de l’hôtel
Dear Kevin J, thanks for your feedback. We will be glad to see you again in the VIVA hotel!
par un voyageur
Publié le 1 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Manager, Gestion de l’hôtel
Thanks for the feedback. We will be grateful if you tell more in detail what you did not like.
par un voyageur
Publié le 15 oct. 2018 sur Expedia
Marketing works well -- good and fast emails and check in was easy - but! - we ordered lux with 2 separate beds - but we got one big one and unfold couch that was very uncomfortable - when we called to change for the right one appeared that the one we booked was not available in reality - just online. shower and water was good, hot and clean. room - the windows are not sealed and it turned out cold at night. breakfast was good too. Internet - just a joke- - the speed was so bad you cannot even read the news - i am not recommending this place as hotel changed the rooms on us and we had not had a good rest
Commentaires de Gestion de l’hôtel
25 oct. 2018 par Manager, Gestion de l’hôtel
Dear Anonymous!
Thank you for choosing Viva Hotel and for that. What shared their impressions of living. Thank you for appreciating our service and breakfast as well as the buffet. We are very sorry that you had some inconvenience, but we assure you that your comments have been taken into account. We would like to assure you that all our rooms are equipped with an individual wireless internet system. We hope that we will have another opportunity to welcome you to our hotel, and we, on our part, will make every effort so that you will have only pleasant memories of your time at the VIVA hotel.
Best regards, hotel manager
par un voyageur
Publié le 21 nov. 2017
The staff is very young they do not like to smile to often. My room was not cleaned on the second night.
Commentaires de Gestion de l’hôtel
23 nov. 2017 par Viva Hotel, Gestion de l’hôtel
Thanks for your feedback! Be sure, we necessarily to take measures to improve the quality of service and the affability of our staff.
