Note fondée sur 94 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2023 sur Hotels
par un voyageur
Great accommodation in the Lodge.
Publié le 12 août 2024 sur HotelsThis was a weekend stay so we could attend a local event and Worcester. We received a very friendly and helpful reception. The accommodation is beautiful decorated, high quality and very comfortable. We stayed in the Lodge suite, thank you for the upgrade.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Julia, Thank you for taking the time to share such kind feedback. I am so pleased to hear that you enjoyed your overnight stay in The Lodge. I look forward to welcoming you back to Brockencote Hall Hotel soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Excellent
Publié le 22 juill. 2024 sur HotelsFabulous stay lyn reception dayna Luke fabulous staff we will be back
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Liz, Thank you for taking the time to share such kind feedback following your recent visit to Brockencote Hall. I am delighted to hear that you enjoyed the service received. I will be sure to share your kind words with Lynne, Danka and Luke. Kind Regards. Dan Brennan Deputy General Manager
par un voyageur
Publié le 12 juill. 2024 sur Expedia
There were so many positives about our stay, from the courtesy call from Angela the day before arrival, the check-in where we were personally shown to our room, the extra touches so often missing these days e.g. bathrobes provided, the standard & variety of welcome tray options and complimentary flapjack/fruit. The dinner and service was as amazing, as was the last time we dined. So refreshing as a nut allergy sufferer to have personal information and a dessert option adapted to suit. The only minor negative if I had to find one was the carpet in the bedroom was stained (teabags missing the bin from previous occupant at a guess and needs deep cleaning), but otherwise perfection - well done!
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Abigail, Thank you so much for your kind review. I am delighted to hear that you enjoyed the service and appreciated the extra touches. I shall ensure that the issues with the carpet are addressed with our housekeeping team. I hope to welcome to back to Brockencote Hall again soon. Kind Regards, Dan Brennan Deputy General Manger
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Lovely hotel, helpful staff
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Elaine, Thank you for your kind review. I look forward to welcoming you back soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Darren, Thank you for your kind review. I look forward to welcoming you back soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 13 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Janine, Thank you for taking the time to share such kind feedback following your recent stay at Brockencote Hall. I look forward to welcoming you back again soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
One of the best hotels I’ve stayed in. Wonderful knowledgeable staff. Nothing was too much trouble. Made very welcome. Lovely dinner and the room was just perfect
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Bernice, Thank you so much for your kind review. I am so pleased to hear that you enjoyed the hotel, food offering and service at Brockencote. I hope to welcome you back again soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 10 juin 2024 sur Expedia
Lovely hotel, great staff.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Wendy, Thank you for taking the time to share such kind feedback following your recent stay at Brockencote Hall. I look forward to welcoming you back again soon. Kind Regards, Dan Brennan Deputy General Manager
par un voyageur
Publié le 29 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Dan Brennan - Deputy General Manager , Gestion de l’hôtel
Dear Debra, Thank you for taking the time to share such kind feedback following your recent stay at Brockencote Hall. I look forward to welcoming you back again soon. Kind Regards, Dan Brennan Deputy General Manager
