Avis Dove Hotel Kigali

merci

Thank you, we've shared your feedback to the management to improve our future guest experience. We hope to see you soon again !

Dear Customer, Greetings from Dove Hotel. Hope that you are doing well . We do apologize for not giving you a good service as you wanted, however, we would like to clarify on the issue of payment was from Hotels.com. As you can remember well, we just asked you about the payment and we thank you very much in the way you helped us to reach the Hotels.com regarding your payment. Expedia system had been managed by our General Manager of Dove Hotel only , by that time of your stay at a hotel, he was not around . off course , we had to make foll up on the payment from Expedia's customers and that is how we were asking you for the payment. But about denying you to have access to your room, we didn't know that ,you could have reported the stuff /person who treated you like that but be patient . But you stayed until your check-out date you and your colleague and thank you for being patient .About food service,air conditioning and shower head , firstly we are asking for forgiveness for not giving you a good service again but promising to correct them and improve our service delivery as well. It is not worst Hotel as you said because you had security no body touched you not even in the Hotel alone but in the whole country. Hope that you will understand this in good way and hope to have you back to stay at Dove Hotel. Thank you for choosing Dove Hotel God Bless you abundantly.

Thank you so much for your comments Sam