Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
5,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2019 sur Expedia
par un voyageur
Publié le 20 août 2024 sur Expedia
WiFi slow in and around some particular apartments especially that which I was in. They really have to improve the WiFi connectivity
par un voyageur
Publié le 23 juill. 2023 sur Expedia
Dirty rooms (white room slippers turned brown). Worst customer service ever received from reception staff- slow, you had to beg for basic attention/ requests/ services. Bags gone through. Breakfasts abismal- swinging from first day with nothing ready but eggs, to laid out but with rotten fruit. Not to be repeated.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Reservation Team, Gestion de l’hôtel
Dear Upenyu,We apologize for any inconvenience you had at our facility.We have shared your concerns with the department in charge to improve our future guests' experiences and hope you will stay with us again in the future.Sincerely,Reservation TeamMountain View Hotel & Apartment
par un voyageur
Very nice place but the staff are unprofessional!
Publié le 16 déc. 2020 sur HotelsThis property did not allow my visitor into my apartment and the reason they gave is that we are not married. I found this unacceptable given that my visitor wasn't spending a night or was coming for an amourous check-in. They dont clean the rooms and they dont change towels. Frankly speaking this is a nice place but the mentality of the owner /manager is unacceptable. I paid my money and was entitled to having my apartment cleaned, towels changed and have access to my visitors. Matter of fact i will never go back to the place unless management is changed.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Mohamed , Gestion de l’hôtel
Dear AdmireWarm greeting from Mountain view hotel & Apartment, and we sincerely appreciate your recent stay with us and detailed feedback. We are elated to hear about the positive aspects of your stay. However , i deeply regret that certain areas fell short of expectations.We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences.We hope for another opportunity to serve you better.Warm Regards,Mohamed Guest Relation department.
par un voyageur
Publié le 13 déc. 2020 sur Hotels
Amazing, Amazing!!
par un voyageur de Montréal
Publié le 11 oct. 2020 sur Expedia
The manager is awesome, very nice, helpful and always available. I certainly will return there.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Mohamed , Gestion de l’hôtel
Dear MohamedThank you for choosing Mountain View hotel & Apartment ,and for taking time to write a review! We are so glad to hear that you enjoyed our service standard and the friendliness of our staff.Our hotel aims to provide a truly unique experience towards the guests and we are thrilled that we are able exceed your expectations.We look forward for welcoming you back to our hotel in future.Sincerely yoursMohamed,Guest Relation Department.
par un voyageur
Publié le 8 nov. 2019 sur Expedia
The location is good, the place is clean and the staff try to be helpful. We booked with free bottled water and breakfast included. Upon check-in we noticed that there was no water in the flat. As we had arrived very late into the night we decided to report the issue the next morning. The next morning there was no breakfast and no water. We reported the issue, but reception said that none of these items are included; we showed our reservation where all inclusions were clearly marked. Days 2 and 3 we got water and breakfast. Breakfast is simple, but ok for a short stay. At checkout, we were told we had to pay for the water and breakfast! Again we showed our reservation and explained to the receptionist. We were able to checkout without having any additional costs to our stay, but we wish we didn’t have to go through this ordeal. Otherwise it was an OK stay.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Mohamed , Gestion de l’hôtel
Dear Guest,Thank you for taking your time to give us your feedback! Your feedback is extremely valuable and we promise to act on the highlighted issues to make your future stay with us very memorable.Very kind regards,Mohamed Guest Relation Department
par un voyageur
Heavenly place
Publié le 26 août 2019 sur HotelsThe pictures online are not deceving, Mountain View is a gorgeous place! I spent a wonderful week with my family and we miss it! We called a day prior to our arrival since our flight landed a bit after midnight. Verdaste arranged for a cab to pick us up. We didn't make it to Mountain View until well after 1 am and Verdaste was there to greet us.The staff, starting with the attentive Donata and Verdaste take care of you no matter the time of day. We rented a two-bedroom which was pristine and tastefully decorated. My husband loves to cook and found a well stocked kitchen. We had friends over and Donata brought over the additional utensils we needed. Donata and her team provided daily "un nettoyage approfondi" and it reflected their pride of Moutain View. We rented a car during our stay and had many parking places to choose from :-) It is a well hidden gem and more exquisite than any five-star hotel. We can't wait to return.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Mohamed , Gestion de l’hôtel
Dear DominiqueThank you for choosing Mountain View hotel & Apartment ,and for taking time to write a review! We are so glad to hear that you enjoyed our service standard and the friendliness of our staff.Our hotel aims to provide a truly unique experience towards the guests and we are thrilled that we are able exceed your expectations.We look forward for welcoming you back to our hotel in future.Sincerely yoursMohamed,Guest Relation Department.
