Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,2 Service et personnel
2,1 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Currently not operating!
Publié le 3 févr. 2022 sur HotelsThe hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.
Commentaires de Gestion de l’hôtel
3 févr. 2022 par FK, Gestion de l’hôtel
Hello,
Thank you for your review.
Our sincere apologies for the inconvenience.
Please be assured that you will get your refund in full.
par un voyageur
Worst Hotel
Publié le 13 sept. 2020 sur HotelsWORST HOTEL SERVICE EVER!
After flying from brussel Airport, just wanted to do my test and sleep.
Lucky i found a new hotel
Woud Never recomend this hotel for Europees are as last min boeking
par un voyageur de Los Angeles
Publié le 30 déc. 2019 sur Expedia
The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water
Commentaires de Gestion de l’hôtel
30 déc. 2019 par RW, Gestion de l’hôtel
Hello Robert,
We appreciate for giving u feedback about your stay.We apologize for the inconvenience and we are sorry that you did not get the services as per your needs.We are going to check on the complaints to ensure that future guests do not experience the same.
Once again, we apologize for the inconvenience caused.
par un voyageur
Publié le 17 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2019 par RW, Gestion de l’hôtel
Thanks for taking your time to give your feedback.We are happy that we hosted you at our property.
par un voyageur
Horrible
Publié le 13 août 2019 sur HotelsHorrible, loud music from opposite club till 5 am every day.
Commentaires de Gestion de l’hôtel
23 sept. 2019 par RW, Gestion de l’hôtel
Hello,
Thank you very much for contacting us.We apologize that you did not get the services as per your expectations.This is going to be checked so that future guests cannot experience the same.
par un voyageur
Not worth your money
Publié le 7 août 2019 sur HotelsService was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night.
The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries.
I would strongly not recommend for either a long or short term stay.
You might have to reconsider removing the hotel from your listing to protect your reputation.
Commentaires de Gestion de l’hôtel
23 sept. 2019 par RW, Gestion de l’hôtel
Dear Sylvesters,
We apologize that you did not get the services as per your expectations.
WE however promise to work on this and ensure that you and other future guests get the best services.
par un voyageur
Publié le 3 juin 2019 sur Expedia
It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed.
But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ???
They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid.
So I recommend all the guests not to book this Mirror Hotel.
Narayan Bhattarai
emeil: bhattaraikainlo@hotmail.com
Commentaires de Gestion de l’hôtel
25 juin 2019 par RW, Gestion de l’hôtel
Hello,
Thank you very much for providing us with the review about our property.It is through this that we will be sure of where to improve.We have taken note of your reviews and we will work on them so that the issues can be fixed.
par un voyageur de Kigali
Publié le 30 sept. 2018 sur Expedia
The was very noisy, very loud music till very late. Bathroom very poor.
par un voyageur
Was just okay
Publié le 8 sept. 2018 sur HotelsHelpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough
and the more so for reading/working
Commentaires de Gestion de l’hôtel
24 sept. 2018 par FK, Gestion de l’hôtel
Thank you for your feedback.
Good observation, we'll work to correct all that.
par Alistair
Terrible, terrible hotel. Avoid at all costs.
Publié le 17 févr. 2016 sur HotelsThe staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.
