Note fondée sur 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Miranda! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
par un voyageur
Publié le 29 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 avr. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Dear Jimmy, Thank you for your rating. I hope that your stay has all been pleasant and enjoyable. We are always open for feedback so please do not hesitate to reach out if you have any comments or suggestions that can help us enhance our overall accommodation. Sincerely,
par un voyageur
Tired & worn-out
Publié le 14 oct. 2023 sur HotelsGood and friendly people, facilities are dated. Don't care for the bugs.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
par un voyageur
Publié le 8 oct. 2023 sur Expedia
This place was dirty, had roaches, smoke detector missing, hole in wall, nasty mattress, toilet super noisy, broken microwave, peeling finish in bathtub and no coffee pot. Gross
Commentaires de Gestion de l’hôtel
10 oct. 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Andrea, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
par un voyageur
Publié le 29 juin 2023 sur Expedia
I just wanted a break. Nestled against the piney woods. Place was clean quiet plus cool air. Ir provided what i needed. Dog also semmed to enjoy just wanted to explore the woods even though last August he could barely walk from a snake bite.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Gary, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.
par un voyageur
Publié le 13 mai 2023 sur Expedia
The young lady at the front desk was very helpful but the place wasn't the cleanest and they charge a lot for dogs when the room was already damaged, wires sticking out of the wall, only 2 pillows for a king bed and oh yeah roaches everywhere. We had to sleep with the lights on and along with an uncomfortable bed didn't get much sleep. We were warned that if we paid for the room and not happy we wouldn't be able to get a refunded.
Commentaires de Gestion de l’hôtel
15 mai 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello MaryAnn, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.
par un voyageur
Publié le 9 mars 2023 sur Hotels
Friendly, helpful staff. still needs a little repair
Commentaires de Gestion de l’hôtel
10 mars 2023 par Sincerely, MP - Guest Relations Manager, Gestion de l’hôtel
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
par un voyageur
Publié le 8 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2023 par Sincerely, MP - Guest Relations Manager, Gestion de l’hôtel
Hello Kevin, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
par un voyageur
Publié le 26 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 janv. 2023 par Sincerely, MP - Guest Relations Manager, Gestion de l’hôtel
Hello Linda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
par un voyageur
Publié le 20 janv. 2023 sur Expedia
The place was deplorable plumbing backed up and toilet issues
Commentaires de Gestion de l’hôtel
21 janv. 2023 par Sincerely, MP - Guest Relations Manager, Gestion de l’hôtel
Hello Rudy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
