Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Spruce Pine NC
Week away
Publié le 21 oct. 2023 sur HomeAwayThe location was great for us having stayed in that area before. Living room furniture could use being updated as well as the carpet.
par un voyageur
Family stay
Publié le 29 sept. 2023 sur HomeAwayNice trip. Overall cleanliness of interior was good. Fishermen must have stayed before us because freezer and fridge had a fishy smell. Put baking soda in both and it helped. They also left a carton of bad bait on downstairs patio which gave a fowl oder on the upper deck. We removed it also and the oder went away after the nights rain.
Commentaires de Gestion de l’hôtel
15 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Sylvia, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Bay Breeze Stay
Publié le 21 sept. 2023 sur HomeAwayThe property is in a quiet area. It was fairly clean and certainly comfortable enough and as several reviews mentioned, the neighbors were a delightful surprise.
When we arrived I thought there were very few eating/drinking utensils so I hand washed everything we used. Then I discovered the dishwasher was FULL of dishes! Washed? Unwashed? I didn’t know! And when we went to use the BBQ we found old food, a dirty unit and NO propane!! Bottle empty!! Also, dirty linens it the washing machine.
Calls to management were promptly answered but they were unable to get us any local response until the next day.
One should be able to expect to have the property in complete working order - as advertised - upon arrival.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Penni, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
girls weekend
Publié le 18 sept. 2023 sur HomeAwayvery accommodating and off the beaten path for a wonderful quiet fun weekend with friends.
par un voyageur
Enjoyed
Publié le 25 juill. 2023 sur HomeAwayGood, we got locked out the second day, called the host sent out someone with back up key, changed the batteries and worked great, he noticed the glass hadn't been mowed in a while so someone was out the next day while we were out and mowed. The outside grill gas bottle was empty so we couldn't grill out like we wanted to.
Commentaires de Gestion de l’hôtel
10 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Publié le 8 juill. 2023 sur Expedia
Property itself is pretty much same with pictures Except ping pong table is much smaller than normal size. One thing I want to bring out is terrible communication with Vacasa, home management.
To our surprise, there were no blankets or comforters on beds. To have a proper sleep after long trip, I contacted them as soon as I checked in at 4:00pm. After several callings and texts with robots, finally I was able to speak with a “human” customer service. He said local staff are out of work time so he would send someone next morning But until we checked out in 3 days, nothings was solved. Glass door to the deck was not fixed so we couldn’t properly use deck. we had to use a bathroom towel because there was no paper towel or kitchen towel. We had to sleep without blankets while we stayed there. Next morning I tried to contact them, let them know we still need those items and glass door fix but all texts were automated robots, keep saying “sincere apologies with inconvenience”
Very disappointed with service.
Whole family don’t want to go back there again.
par un voyageur
Enjoy my time!
Publié le 25 juin 2023 sur HomeAwayBut Grass need to cut bad. Weeds were growing through the stairway. Grass was bad.
Commentaires de Gestion de l’hôtel
10 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Good if you will be in and out a lot.
Publié le 24 oct. 2022 sur HomeAwayThe overall cleanliness was good, but general maintenance work was lacking. Lots of bugs and black stuff all over the glass patio door area, portions of the stripping were disconnected and laying on the ground, and I honestly didn't recognize the property from the photos - only the back yard was shown. The next-door neighbors were incredibly loud and did not observe quiet hours, it was irritating. The back yard has a beautiful view though, and the water was nice to listen to when other people weren't yelling and hollering at each other.
par un voyageur
General maintenance lacking
Publié le 26 août 2022 sur HomeAwayWe qualified for early check in but when we arrived the code did not work, it took and hour and a half, three calls to the answering service before they generated another code so we could get in. The on site team never responded. Home and location is decent but the cleaning could've been better, cob webs everywhere throughout the house. Rusty nails were sticking up on a lot of the deck boards and stairs. There were extremely large roaches outside on the deck, we only saw one inside but it kinda kills your vacation vibe. We still had a good time and the home did it's job as a place to lay our heads it just needs some attention, I'm glad there were no major issues because it seems the property management team is not very responsive
par un voyageur
Great soundside house
Publié le 14 juill. 2022 sur HomeAwayThe property was very nice and we enjoyed our stay.
