Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Debacle
Publié le 20 oct. 2024 sur HomeAwayWe arrived at 5 pm (check in was 4 pm). We had not been given a code to get in so I contacted the person in charge (not the owner). She stated the owner was in western N.C. ‘finding bodies.’ She said she was sorry but the place was not cleaned. In the ‘rules’ it states that checkout time is 1000. Seven hours before we arrived. She offered to clean it but stated it would take two hours. She did offer us reimbursement for our dinner. We were not amenable to that solution. I contacted customer service at VRBO. While I was on the phone with them, three vehicles pulled onto the property driven by three different men. My friends and I decided to leave and continue the conversation with customer service from another location. After some ‘negotiating’ I did agree to a full refund of my money. I definitely would not recommend this property. It was unkempt on the outside with items and boxes on the lower level the person in charge did not represent the owner’s best interests.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hahahahahah! Valerie, thank you for the amazing review! 👏 Unfortunately, it's not entirely true. Yes, I was in Western NC, doing search and recovery after Hurricane Helene, and my daughter was taking care of home, and it was not quite ready. She did offer to buy you all dinner as compensation, while she finished up, which you FULLY agreed to, HAPPILY! The issue only arose when you saw the rest of the cleaning and hottub team arrive, which were men. We did not think this was going to be an issue, as you had stated you were going to the beach and then to dinner, while everything was finished up. However, when they arrived on premises, you had in fact not left for the beach. You then proceeded to SCREAM at my cleaning crew, and make my daughter cry, to the point where VRBO had to ask you to stop screaming at her. They then canceled your stay after you DEMANDED my daughter to say,"FULL REFUND....SAY IT!! SAY IT!!! F.U.L.L. R.E.F.U.N.D!!!!" This behavior is ridiculous to do to anyone, let alone someone who was trying to help. My entire team was shaken and shocked by your over the top antics, to put on a show for your friends, to the point of your friends apologizing FOR YOU! How embarrassing!
Anyhow, our home reviews speak for themselves. We have NEVER received a 1 star review, ever. We always strive to make everyone feel special and at home! In this event, yes, because of circumstances out of our control, we weren't right on time, and tried to make it right. This was a ploy to get something for free. A free nights stay.
I encourage others to read the rest of our reviews! And Valerie, good luck in the future with whatever life throws at you! May you be blessed with people in your life who understand mistakes happen, but its all in how you deal with them! 😁
par un voyageur
Awesome Place
Publié le 7 juill. 2024 sur HomeAwayGreat location and house! Communication with property manager was excellent!
par un voyageur de DUNNSVILLE, VA
Owners very quick to respond!
Publié le 22 oct. 2023 sur HomeAwayVery comfy, clean and well equipped. There was some confusion about a hot tub being on premises, as listed, but there is not a hot tub on premises. Owner quickly responded to our concerns about lack of hot tub, and even sent us a gift for the misunderstanding. This was very considerate! Downstairs tenant was very nice and offered to help us move in! Perfect location! My family was very comfortable here!
par un voyageur de Dillwyn
Great stay
Publié le 4 sept. 2023 sur HomeAwayEverything was clean. Awesome house. Great owners
par un voyageur
Nice family option
Publié le 29 août 2023 sur HomeAwayEnjoyed our stay....close to everything we needed. Nice to have beach chairs to use.
par un voyageur
Great location
Publié le 17 juill. 2023 sur HomeAwayHouse is super cute and definitely centralized near food and the beach. Master bathroom is small but at least you have two bathrooms if traveling with several people. Host are great and really friendly!
par un voyageur
Enjoyable Visit
Publié le 10 juill. 2023 sur HomeAwayHouse was in a great location to do all the activities at the OBX. Very close to grocery store, gas stations, restaurants, etc.while in a quiet neighborhood. Close to a multiuse trail great for running, biking, or walking. House was roomy enough to accommodate the 6 of us. Bedrooms were good sizes without feeling cramped. Plenty of drawer space for your belongings. Beds are comfy. Bathroom towels are provided and in good shape. You may want to bring another set, as only one set per person is given...or do laundry often. Nice to have laundry facilities. Laundry is on the first floor. House is on the second floor. Bring a laundry basket, or it would be great if one could be provided for those not traveling to the area in a car. Kitchen had sufficient cooking pots/pans. Needed more silverware to accommodate 6 people. Would definitely consider staying here again.
par un voyageur
Great location
Publié le 21 mai 2023 sur HomeAwayThis cottage is convenient to everything. It perfectly met our needs. The owners were very responsive and easy to communicate with!
par un voyageur
This Xanadu is REALLY a Xanadu
Publié le 15 mai 2023 sur HomeAwayWhat a lovely place to celebrate our family's Mother's Day excursion to see Kitty Hawk and the wild horses! The charming coastal decor, along with our wonderfully attentive hosts, Mike and Kim, made this a Mother's Day to remember. Every detail of our stay was attended to. Comfy beds and a wonderful entertainment system refreshed us all after a day of sightseeing; it was simply a blessing. If you are going to Kitty Hawk, you can't beat this location in a quiet neighborhood just minutes from the iconic landmark / museum and a short hop up 12 to see the wild horses. We will definitely rebook with Mike and Kim when we are back in the area. Thank you. Thank you. Thank you, to our Hosts!
par un voyageur
Comfy Cozy
Publié le 21 oct. 2022 sur HomeAwayMe and family members enjoyed our stay very much and were very impressed with the cottage. The cottage was exactly as described and very well kept.
On a personal note we were scheduled for a deep sea fishing trip which was canceled last minute and the property owner was very accommodating in changing the date of our stay to another open date.
