Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jason D, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to post your feedback. We hope that you continue to choose our hotel for all of your accommodation needs here in Killarney.Best Regards,Jason DoyleHotel Manager
par un voyageur de Victoriaville
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Jason D, Gestion de l’hôtel
Dear Guest,Thank you sincerely for awarding us the maximum possible score, we really appreciate it. We hope to have the pleasure of being at your service again soon.Best Regards,Jason DoyleHotel Manager
par un voyageur
Publié le 4 juin 2024 sur Expedia
Worst stay in over a decade.
It started bad when they couldn’t find our reservation.
Then they found it but our room was not ready. At 16:30.
They found another room.
That will eventually showed a temperature of 25C because the heater stayed on.
According to cleanjng lady, who was bringing back a box of tissue (ours only had two!) it was a known issue.
When we contacted the reception at 22:30, the lady said she was going to turn it off from reception(!) even when explained from the room service that it was a known issue…
She said to wait 30 min to see improvement.
At 22:55 I went directly at reception to see her flying because her shift was finishing and she had no time to take care of the issue!
Thank god the night watcher was better: he found another room for us to move in, at 23:30.
Short night.
There was no internet what so over during all the stay. Very inconvenient in 2024.
Other oddity; we had to book our included-breakfast. Apparently to make sure there is enough room for everyone, « Sorry-I-am-on holiday-and-don’t-know-what-time-I-will-wake-up » does not work for them.
We had to book, put our alarm, (yes, on holiday!) to discover that we were only two couples in the whole room!
Finally, on arrival they asked to see an id, but in fact they will go and photocopy it without your authorization.
Last time I saw this procedure was 10 years ago, in a country that you needed visa.
So, don’t bother.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Jason D, Gestion de l’hôtel
Dear Guest,We are very sorry for the heating issue during your stay. This was not a known issue regardless of the amount of times that you have stated this. We are sorry that basic simple procedures seem to have perturbed you so. It's quite simple to book the latest time for breakfast and then you don't have to wake up earlier....Wishing you all the best in your future travels,Jason DoyleHotel Manager
par un voyageur
Parfait
Publié le 6 mai 2024 sur HotelsCommentaires de Gestion de l’hôtel
7 mai 2024 par Jason D, Gestion de l’hôtel
Dear Guest,Thank you sincerely for awarding us the maximum possible score, we really appreciate it. We hope to have the pleasure of being at your service again soon.Best Regards,Jason DoyleHotel Manager
par un voyageur
Publié le 28 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mai 2024 par The Heights Team, Gestion de l’hôtel
Thank you very much for the highest score, we truly appreciate it.
par un voyageur
Publié le 30 août 2023 sur Expedia
Wow! Incredible!!
Commentaires de Gestion de l’hôtel
30 août 2023 par Jason D, Gestion de l’hôtel
Dear Guest,Thank you for awarding us the maximum possible score, we really appreciate it. We hope to have the pleasure of being at your service again very soon.Best Regards,Jason DoyleHotel Manager
par un voyageur
Publié le 11 févr. 2023 sur Expedia
Propre personnel agréable petit déjeuner o top et très beau
Commentaires de Gestion de l’hôtel
11 févr. 2023 par Jason D, Gestion de l’hôtel
Dear Guest,Thank you for awarding us the maximum possible score, we really appreciate it.Best Regards,Jason DoyleHotel Manager
par un voyageur
Publié le 12 juill. 2022 sur Expedia
Le pub et les amateurs de tous âges regardant le rugby debout avec une bière
Commentaires de Gestion de l’hôtel
7 sept. 2022 par Jason D, Gestion de l’hôtel
Thank you for taking the time to post your feedback
par un voyageur
Publié le 25 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2022 par Jason D, Gestion de l’hôtel
Dear Guest,
Thank you sincerely for awarding us the maximum possible score, we really appreciate it. We hope to have the pleasure of being at your service again soon.
Best regards,
Jason Doyle
Hotel Manager
par un voyageur
Sejour heights hôtel Irlande
Publié le 9 nov. 2021 sur HotelsCommentaires de Gestion de l’hôtel
10 nov. 2021 par Jason D, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to post your feedback. We hope that you continue to choose the Heights Hotel for all of your accommodation needs here in Killarney.
Best Regards,
Jason Doyle
Operations Manager
